The Willows at Springhurst
3001 N. Hurstbourne Parkway, Louisville, KY 40241 · Jefferson County · 52 certified beds · avg 49 residents/day · certified since Dec 1, 1991
Part of chain: TRILOGY HEALTH SERVICES (123 facilities, chain avg rating 4.2★)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 3/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
All citations in the current public record (11)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Dec 3, 2025 | F · Potential for harm, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Dec 3, 2025 | D · Potential for harm, one-off | The facility did not coordinate resident assessments with the state's pre-admission screening program for mental illness and intellectual disabilities, or failed to refer residents for the special services they need. |
| Dec 3, 2025 | D · Potential for harm, one-off | The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. |
| Dec 3, 2025 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Sep 3, 2021 | F · Potential for harm, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Sep 3, 2021 | E · Potential for harm, repeated | The facility did not observe each nurse aide's job performance or provide regular training as required. |
| Sep 3, 2021 | D · Potential for harm, one-off | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. |
| Sep 3, 2021 | D · Potential for harm, one-off | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. |
| Sep 3, 2021 | D · Potential for harm, one-off | The facility did not dispose of garbage and refuse properly. |
| Mar 5, 2021 | D · Potential for harm, one-off | The facility did not conduct and document a facility-wide assessment of what staff, supplies, and resources it needs to care for its residents properly — during everyday operations, nights, weekends, and emergencies. |
| Mar 5, 2021 | D · Potential for harm, one-off | The facility did not keep all essential equipment working safely — things like heating and cooling systems, kitchen equipment, and medical devices. |
Inspection trend by year
Citations from standard inspections stayed about the same across the last two inspection cycles (5 → 4).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2021 | 7 | 0 | F |
| 2025 | 4 | 0 | F |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Kentucky avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 3.74 | 3.71 | 3.95 | top 33% in Kentucky; bottom 49% in the U.S. |
| Registered Nurse hours | 1.11 | 0.74 | 0.69 | top 10% in Kentucky; top 12% in the U.S. |
| Weekend total nurse staffing | 3.28 | 3.27 | 3.50 | top 32% in Kentucky; bottom 46% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.87 | 0.53 | 0.48 | top 9% in Kentucky; top 9% in the U.S. |
| Total nursing staff turnover (%) | 38.6 | 46.4 | 45.8 | top 24% in Kentucky; top 33% in the U.S. |
| RN turnover (%) | 42.9 | 41.8 | 42.9 | bottom 43% in Kentucky; bottom 49% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.32, RN 1.28, weekend 3.78. Staffing rating: 4/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5
Who owns this facility
For profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Continental Merger Sub LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 01/03/2022 |
| Northstar Healthcare Income INC | Organization | 5% or Greater Indirect Ownership Interest | — | 01/03/2022 |
| Northstar Healthcare Income Operating Partnership LP | Organization | 5% or Greater Indirect Ownership Interest | — | 01/03/2022 |
| Trilogy Holdings Nt-Hci, LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 01/03/2022 |
| Barney, Leigh | Individual | Corporate Officer | NOT APPLICABLE | 11/01/2019 |
| Bryant, William | Individual | Corporate Officer | NOT APPLICABLE | 01/05/2016 |
| Bufford, Randall | Individual | Corporate Director | NOT APPLICABLE | 12/01/1997 |
| Bufford, Randall | Individual | Corporate Officer | NOT APPLICABLE | 12/01/1997 |
| Conner, Gregory | Individual | Corporate Officer | NOT APPLICABLE | 06/03/2021 |
| Corbin, Kathy | Individual | W-2 Managing Employee | NOT APPLICABLE | 01/10/2011 |
| Davis, David | Individual | Corporate Officer | NOT APPLICABLE | 08/21/2017 |
| Fightmaster, Lisa | Individual | W-2 Managing Employee | NOT APPLICABLE | 12/01/2015 |
| Prosky, Danny | Individual | Corporate Officer | NOT APPLICABLE | 12/01/2015 |
| Sieckert, Carla | Individual | W-2 Managing Employee | NOT APPLICABLE | 01/03/2021 |
| Streiff, Mathieu | Individual | Corporate Officer | NOT APPLICABLE | 12/01/2015 |
| Trilogy Management Services LLC | Organization | Operational/Managerial Control | NOT APPLICABLE | 01/03/2022 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "How do you identify and arrange specialized services for residents with mental health conditions or disabilities?"
- "What systems do you use to prevent medication errors, and what happens when one occurs?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "How often do you evaluate your nurse aides and what ongoing training do they receive?"
- "Can you show me an example care plan, and how are families included when it's created and updated?"
- "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
- "Can I see where garbage is stored and how often it's removed?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Signature Healthcare at Jefferson Manor Rehab & We | 2.5 mi | Louisville, KY | ★★★★★ | 4/5 | |
| The Episcopal Church Home | 2.5 mi | Louisville, KY | ★★★★☆ | 3/5 | |
| Lyndon Crossing, LLC | 2.5 mi | Louisville, KY | —/5 | SFF | |
| Signature Healthcare at Jefferson Place Rehab & We | 2.7 mi | Louisville, KY | ★★★★☆ | 3/5 | |
| Forest Springs Health Campus | 3.6 mi | Louisville, KY | ★★★★☆ | 4/5 | |
| Westport Place Health Campus | 3.9 mi | Louisville, KY | ★★★★★ | 4/5 | |
| Rivers Edge Rehabilitation and Healthcare Center | 5.1 mi | Prospect, KY | ★★★☆☆ | 2/5 | |
| The Springs at Stony Brook | 5.3 mi | Louisville, KY | ★★★★★ | 4/5 | |
| Louisville East Post Acute | 5.4 mi | Louisville, KY | ★★★☆☆ | 2/5 | |
| Sam Swope Care Center | 5.4 mi | Masonic Home, KY | ★★☆☆☆ | 2/5 | |
| Signature Healthcare of East Louisville | 5.5 mi | Louisville, KY | ★★☆☆☆ | 2/5 | |
| Valhalla Post Acute | 5.7 mi | Louisville, KY | ★★☆☆☆ | 1/5 |
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Facility data as of CMS processing date 2026-08-01. CCN 185305.