The Willows at Springhurst

How to file a complaint about care →

No fines or payment denials in the published 3-year window.

What these staffing numbers mean →

Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.32, RN 1.28, weekend 3.78.Comparing with Medicare Care Compare? Care Compare shows the raw figure (4.32 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 4/5.

How to read ownership records →

Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →

For profit - Corporation

All 16 owning or managing parties CMS has on file are shown — none excluded.

Other facilities in the same chain

CMS lists this facility under the chain Trilogy Health Services — 123 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.

• Westport Place Health Campus — Louisville, KY · overall 5/5
• Harbor Terrace Senior Living — Muskegon, MI · overall 5/5
• Novi Lakes Health Campus — Novi, MI · overall 5/5
• Orchard Grove Health Campus — Romeo, MI · overall 5/5
• Shelby Crossing Health Campus — Shelby Townhip, MI · overall 5/5
• Stonegate Health Campus — Lapeer, MI · overall 3/5
• The Oaks at Battle Creek — Battle Creek, MI · overall 4/5
• The Oaks at Belmont — Belmont, MI · overall 5/5

Listed by state, then facility name — not a ranking. Showing 8 of the 122 others, continuing from this facility's own place in that list.

Full visit checklist →

Print visit checklist

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

• "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
• "How do you identify and arrange specialized services for residents with mental health conditions or disabilities?"
• "What systems do you use to prevent medication errors, and what happens when one occurs?"
• "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
• "How often do you evaluate your nurse aides and what ongoing training do they receive?"
• "Can you show me an example care plan, and how are families included when it's created and updated?"
• "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
• "Can I see where garbage is stored and how often it's removed?"

Also worth asking anywhere

• "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
• "Can I see the plan of correction for the findings in your most recent state inspection?"
• "CMS reports 39% total nursing staff turnover here — who on the care team has been with you longest?"
• "The ownership record on file lists 16 owning or managing parties — who makes the decisions about staffing levels?"
• "Can I visit again unannounced, at a mealtime or on a weekend?"

Compare this facility with the 3 closest →

Other facilities in the same county

CMS records place this facility in Jefferson, KY — 39 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.

• Treyton Oak Towers — Louisville, KY · overall 1/5
• Wesley Manor — Louisville, KY · overall 4/5
• Cherokee Park Rehabilitation — Louisville, KY · overall 2/5
• Chestnut Ridge Health & Rehabilitation — Louisville, KY · overall 1/5
• Clifton Heights — Louisville, KY · overall 1/5SFF
• Eastway Health & Rehabilitation — Louisville, KY · overall 1/5

Listed by facility name — not a ranking. Homes already in the table above are not repeated here.

All facilities in Louisville →