The Parks at Garland Healthcare and Rehab
3737 N Garland Ave., Garland, TX 75044 · Dallas County · 132 certified beds · avg 94 residents/day · certified since Dec 8, 2004
Part of chain: PRIORITY MANAGEMENT (38 facilities, chain avg rating 2.9★)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Immediate jeopardy, one-off · Dec 7, 2023 · F-0600 · triggered by a complaint
The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.
Why it matters: Abuse and neglect cause direct physical and emotional harm and are among the most serious failures a nursing home can have.
Severity (J): Inspectors found a situation that put a resident's life or safety in immediate danger, affecting one or a few residents. The facility must fix it immediately — these citations often come with large fines.
Corrected: Nov 29, 2023 (Past Non-Compliance)
All citations in the current public record (15)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Apr 10, 2026 | E · Potential for harm, repeated | The facility did not honor residents' right to form and take part in resident or family groups, such as a resident council. |
| Apr 10, 2026 | E · Potential for harm, repeated | The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly. |
| Apr 10, 2026 | D · Potential for harm, one-off | The facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay). |
| Apr 10, 2026 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Dec 9, 2025 | E · Potential for harm, repeated | The facility did not serve food and drinks that were appetizing, attractive, and at a safe and pleasant temperature. · from a complaint |
| Dec 9, 2025 | D · Potential for harm, one-off | The facility did not protect residents from misuse of their belongings or money — this is called misappropriation, and it includes theft or improper use of a resident's property or funds. · from a complaint |
| Dec 9, 2025 | D · Potential for harm, one-off | The facility did not coordinate resident assessments with the state's pre-admission screening program for mental illness and intellectual disabilities, or failed to refer residents for the special services they need. · from a complaint |
| Jan 30, 2025 | E · Potential for harm, repeated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · from a complaint |
| Mar 26, 2024 | D · Potential for harm, one-off | The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. · from a complaint |
| Dec 7, 2023 | ▲ J · Immediate jeopardy, one-off | The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint |
| Dec 7, 2023 | E · Potential for harm, repeated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · from a complaint |
| Dec 7, 2023 | D · Potential for harm, one-off | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · from a complaint |
| Sep 19, 2023 | E · Potential for harm, repeated | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · from a complaint |
| Sep 12, 2023 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| Sep 12, 2023 | D · Potential for harm, one-off | The facility did not maintain an effective pest control program to prevent or deal with mice, insects, or other pests. · from a complaint |
Inspection trend by year
Citations from standard inspections increased between the last two inspection cycles (1 → 4).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 6 | 1 | J ▲ |
| 2024 | 1 | 0 | D |
| 2025 | 4 | 0 | E |
| 2026 | 4 | 0 | E |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
1 fine totaling $10,345.
| Date | Type | Amount / length |
|---|---|---|
| Dec 7, 2023 | Fine | $10,345 |
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Texas avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 3.45 | 3.46 | 3.95 | top 40% in Texas; bottom 34% in the U.S. |
| Registered Nurse hours | 0.79 | 0.44 | 0.69 | top 7% in Texas; top 29% in the U.S. |
| Weekend total nurse staffing | 3.10 | 3.04 | 3.50 | top 34% in Texas; bottom 36% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.54 | 0.34 | 0.48 | top 10% in Texas; top 28% in the U.S. |
| Total nursing staff turnover (%) | 44.3 | 55.3 | 45.8 | top 31% in Texas; top 48% in the U.S. |
| RN turnover (%) | 33.3 | 54.6 | 42.9 | top 20% in Texas; top 33% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.13, RN 0.71, weekend 2.82. Staffing rating: 3/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 4/5 · long-stay residents: 5/5 · short-stay residents: 1/5
Who owns this facility
For profit - Limited Liability company
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Bauder Family Investments, LLC | Organization | 5% or Greater Direct Ownership Interest | 33% | 04/01/2024 |
| Bauder, Kelly | Individual | 5% or Greater Indirect Ownership Interest | 8% | 04/01/2024 |
| Bauder, Madison | Individual | 5% or Greater Indirect Ownership Interest | 8% | 04/01/2024 |
| Bauder, Parker | Individual | 5% or Greater Indirect Ownership Interest | 8% | 04/01/2024 |
| Boulware St James LLC | Organization | 5% or Greater Direct Ownership Interest | 33% | 04/01/2024 |
| Boulware, Douglas | Individual | Indirect Ownership Interest | NOT APPLICABLE | 04/01/2024 |
| Boulware, Sandra | Individual | Indirect Ownership Interest | NOT APPLICABLE | 04/01/2024 |
| Boulware, Thomas | Individual | 5% or Greater Indirect Ownership Interest | 8% | 04/01/2024 |
| Steven Boulware Family Investments LLC | Organization | 5% or Greater Direct Ownership Interest | 33% | 04/01/2024 |
| Walker, Katie | Individual | 5% or Greater Indirect Ownership Interest | 8% | 04/01/2024 |
| Bauder, Kelly | Individual | ADP of the SNF | NOT APPLICABLE | 04/01/2024 |
| Bauder, Madison | Individual | ADP of the SNF | NOT APPLICABLE | 04/01/2024 |
| Bauder, Parker | Individual | ADP of the SNF | NOT APPLICABLE | 04/01/2024 |
| Bauder, William | Individual | Corporate Officer | NOT APPLICABLE | 04/01/2024 |
| Bauder, William | Individual | Operational/Managerial Control | NOT APPLICABLE | 04/01/2024 |
| Bauder, William | Individual | ADP of the SNF | NOT APPLICABLE | 04/01/2024 |
| Boulware, Steven | Individual | Corporate Officer | NOT APPLICABLE | 04/01/2024 |
| Boulware, Steven | Individual | ADP of the SNF | NOT APPLICABLE | 04/01/2024 |
| Boulware, Thomas | Individual | ADP of the SNF | NOT APPLICABLE | 04/01/2024 |
| Bridgepointe Finanical Services, LLC | Organization | Operational/Managerial Control | NOT APPLICABLE | 04/01/2024 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
- "Does your facility have an active resident council, and how does management respond to its concerns?"
- "Walk me through what happens when a resident or family files a grievance — who responds and how fast?"
- "What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "Could I join residents for a meal to see the food quality and temperature for myself?"
- "What safeguards do you have to protect residents' money and belongings, and what happens when something goes missing?"
- "How do you identify and arrange specialized services for residents with mental health conditions or disabilities?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Legend Oaks Healthcare and Rehabilitation Garland | 1.0 mi | Garland, TX | ★★★☆☆ | 3/5 | |
| Beltline Healthcare Center | 1.7 mi | Garland, TX | ★☆☆☆☆ | 1/5 | SFF |
| Avir at Garland | 2.6 mi | Garland, TX | ★☆☆☆☆ | 1/5 | abuse |
| Pleasant Valley Healthcare and Rehabilitation Cent | 2.8 mi | Garland, TX | ★★☆☆☆ | 2/5 | |
| Lindan Park Care Center LP | 3.0 mi | Richardson, TX | ★★★★☆ | 3/5 | |
| San Remo | 3.3 mi | Richardson, TX | ★★☆☆☆ | 2/5 | |
| Remington Transitional Care of Richardson | 3.7 mi | Richardson, TX | ★★★★☆ | 4/5 | |
| The Plaza at Richardson | 4.5 mi | Richardson, TX | ★★☆☆☆ | 3/5 | |
| Collinwood Nursing and Rehabilitation | 4.6 mi | Plano, TX | ★★☆☆☆ | 2/5 | |
| The Reserve at Richardson | 4.7 mi | Richardson, TX | ★★★☆☆ | 3/5 | |
| Richardson Nursing and Rehabilitation | 5.1 mi | Richardson, TX | ★☆☆☆☆ | 1/5 | |
| Advanced Health & Rehab Center of Garland | 5.6 mi | Garland, TX | ★☆☆☆☆ | 1/5 |
Compare this facility with the 3 closest →
Facility data as of CMS processing date 2026-08-01. CCN 676039.