The Plaza at Richardson

Name: The Plaza at Richardson
Address: 1301 RICHARDSON DR, Richardson, TX, 75080, US
Telephone: 9727592180

1301 Richardson Dr, Richardson, TX 75080 · Dallas County · 124 certified beds · avg 91 residents/day · certified since Mar 23, 2006 · Medicare and Medicaid certified

Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →

3/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.20

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 2/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (37)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Jan 7, 2026	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · from a complaint
Jan 7, 2026	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint
Jan 7, 2026	D · Potential for harm, one-off	The facility did not have a working call system — the button or cord residents use to summon help — in each resident's bathroom and bathing area. · from a complaint
Jun 26, 2025	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Jun 26, 2025	F · Potential for harm, facility-wide	The facility did not maintain an effective pest control program to prevent or deal with mice, insects, or other pests.
Jun 26, 2025	E · Potential for harm, repeated	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Jun 26, 2025	D · Potential for harm, one-off	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
Jun 26, 2025	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.
Jun 26, 2025	D · Potential for harm, one-off	The facility did not safely and appropriately administer IV fluids (fluids given through a vein) for residents who needed them.
Jun 26, 2025	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
May 13, 2025	E · Potential for harm, repeated	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Sep 27, 2024	E · Potential for harm, repeated	The facility did not properly prepare residents for a safe transfer or discharge. Before a resident leaves, the facility must get them ready and make sure the move is safe and orderly. · from a complaint
Sep 27, 2024	E · Potential for harm, repeated	The facility did not properly plan a resident's discharge to meet the resident's goals and needs after leaving. · from a complaint
Sep 5, 2024	D · Potential for harm, one-off	The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly. · from a complaint
May 9, 2024	E · Potential for harm, repeated	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · from a complaint
May 9, 2024	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
May 9, 2024	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
May 9, 2024	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint
May 9, 2024	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · from a complaint
Apr 4, 2024	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Apr 4, 2024	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · from a complaint
Mar 23, 2023	F · Potential for harm, facility-wide	The facility's menus did not meet residents' nutritional needs, or were not prepared in advance, followed as written, kept up to date, or reviewed by a dietician.
Mar 23, 2023	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Mar 23, 2023	E · Potential for harm, repeated	The facility did not provide activities that meet residents' needs and interests. Nursing homes must offer meaningful activity programs, not just leave residents idle.
Mar 23, 2023	E · Potential for harm, repeated	The facility's activities program was not run by a qualified professional. The person directing recreation and social activities must have proper training or credentials.
Mar 23, 2023	E · Potential for harm, repeated	The facility did not have a registered nurse on duty at least 8 hours a day, or did not have a registered nurse serving full-time as director of nursing.
Mar 23, 2023	E · Potential for harm, repeated	The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems.
Mar 23, 2023	E · Potential for harm, repeated	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits.
Mar 23, 2023	E · Potential for harm, repeated	The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time.
Mar 23, 2023	E · Potential for harm, repeated	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
Mar 23, 2023	E · Potential for harm, repeated	The facility has more than 120 beds but did not hire a qualified full-time social worker as required.
Mar 23, 2023	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Mar 23, 2023	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Mar 23, 2023	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
Mar 23, 2023	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Mar 23, 2023	D · Potential for harm, one-off	The facility did not prepare and serve food in a form that meets each resident's individual needs — for example, chopped, pureed, or softened food for residents with chewing or swallowing problems.
Mar 23, 2023	C · Minimal risk, facility-wide	The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day.

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (4 → 7).

Year	Citations	Worst severity that year
2023	16	F
2024	10	E
2025	8	F
2026	3	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Texas avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.20	3.46	3.95	bottom 39% in Texas; bottom 22% in the U.S.
Registered Nurse hours	0.42	0.44	0.69	top 42% in Texas; bottom 25% in the U.S.
Weekend total nurse staffing	3.08	3.04	3.50	top 36% in Texas; bottom 35% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.38	0.34	0.48	top 29% in Texas; bottom 48% in the U.S.
Total nursing staff turnover (%)	95.3	55.3	45.8	bottom 5% in Texas; bottom 1% in the U.S.
RN turnover (%)	100.0	54.6	42.9	bottom 8% in Texas; bottom 1% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.02, RN 0.40, weekend 2.91. Staffing rating: 1/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 2/5 · long-stay residents: 4/5 · short-stay residents: 1/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
Dallas County Hospital District	Organization	5% or Greater Indirect Ownership Interest	100%	02/27/2015
Bing, Eric	Individual	Managing Control - Governing Body	NOT APPLICABLE	02/01/2022
Blake, Gary	Individual	Operational/Managerial Control	NOT APPLICABLE	07/01/2024
Blake, Gary	Individual	ADP of the SNF	NOT APPLICABLE	07/01/2024
Blake, Malisa	Individual	Operational/Managerial Control	NOT APPLICABLE	07/01/2024
Castaneda, Edmundo	Individual	Managing Control - Governing Body	NOT APPLICABLE	01/10/2022
Castaneda, Edmundo	Individual	Corporate Director	NOT APPLICABLE	01/10/2022
Cerise, Frederick	Individual	Managing Control - Governing Body	NOT APPLICABLE	02/27/2015
Cerise, Frederick	Individual	Corporate Officer	NOT APPLICABLE	02/27/2015
Cryer, Byron	Individual	Managing Control - Governing Body	NOT APPLICABLE	04/04/2023
Furniss, Todd	Individual	Managing Control - Governing Body	NOT APPLICABLE	02/01/2022
Gonzalez, Reina	Individual	Managing Control - Governing Body	NOT APPLICABLE	08/02/2022
Hall, Vincent	Individual	Managing Control - Governing Body	NOT APPLICABLE	04/18/2023
Hassan, Syed	Individual	ADP of the SNF	NOT APPLICABLE	07/01/2024
Huggins, Linda	Individual	Corporate Director	NOT APPLICABLE	07/01/2024
Miguez, Ramon	Individual	Managing Control - Governing Body	NOT APPLICABLE	08/11/2020
Minner, Farida	Individual	Managing Control - Governing Body	NOT APPLICABLE	02/01/2022
Mirza, Muhammad	Individual	ADP of the SNF	NOT APPLICABLE	12/22/2025
Palacios, Elizabeth	Individual	Managing Control - Governing Body	NOT APPLICABLE	09/01/2018
Petty, Marjorie	Individual	Managing Control - Governing Body	NOT APPLICABLE	02/02/2021

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"Can you show me the call buttons in the bathrooms and bathing areas, and tell me your average response time when one is pressed?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"How is pest control handled here, and when was the last treatment or inspection?"
"Can you show me how medications are stored and secured on the units, including controlled drugs?"
"Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
"How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
The Reserve at Richardson	0.4 mi	Richardson, TX	★★★☆☆	3/5
Richardson Nursing and Rehabilitation	0.7 mi	Richardson, TX	★☆☆☆☆	1/5
Lindan Park Care Center LP	1.6 mi	Richardson, TX	★★★★☆	3/5
Remington Transitional Care of Richardson	2.0 mi	Richardson, TX	★★★★☆	4/5
Continuing Care at Highland Springs	3.1 mi	Dallas, TX	★★★☆☆	2/5
The Healthcare Resort of Plano	3.4 mi	Plano, TX	★★★☆☆	3/5
Legend Oaks Healthcare and Rehabilitation Garland	3.8 mi	Garland, TX	★★★☆☆	3/5
The Highlands Guest Care Center	4.2 mi	Dallas, TX	★☆☆☆☆	2/5
San Remo	4.2 mi	Richardson, TX	★★☆☆☆	2/5
The Hillcrest of North Dallas	4.2 mi	Dallas, TX	★☆☆☆☆	1/5
Presbyterian Village North Special Care Ctr	4.3 mi	Dallas, TX	★★★★☆	4/5
Landmark of Plano Rehabilitation and Nursing Cente	4.5 mi	Plano, TX	★★☆☆☆	2/5

Compare this facility with the 3 closest →

All facilities in Richardson →

Facility data as of CMS processing date 2026-08-01. CCN 676098.

The Care File

Visit checklist — The Plaza at Richardson

1301 Richardson Dr, Richardson, TX 75080 · 9727592180

Health inspection rating 3/5 · CMS overall 2/5· Fines (3y): $0

Questions for the administrator:

☐ "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "Can you show me the call buttons in the bathrooms and bathing areas, and tell me your average response time when one is pressed?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "How is pest control handled here, and when was the last treatment or inspection?"
☐ "Can you show me how medications are stored and secured on the units, including controlled drugs?"
☐ "Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
☐ "How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 676098 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)