Arizona State Veteran Home-Tucson

Name: Arizona State Veteran Home-Tucson
Address: 555 EAST AJO WAY, Tucson, AZ, 85713, US
Telephone: 5206382150

555 East Ajo Way, Tucson, AZ 85713 · Pima County · 120 certified beds · avg 117 residents/day · certified since Feb 23, 2012

3/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

6.44

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 3/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (15)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Apr 10, 2026	F · Potential for harm, facility-wide	The facility did not electronically submit complete and accurate staffing information to the government, based on payroll and other verifiable records.
Apr 10, 2026	D · Potential for harm, one-off	The facility did not coordinate resident assessments with the state's pre-admission screening program for mental illness and intellectual disabilities, or failed to refer residents for the special services they need.
Apr 10, 2026	D · Potential for harm, one-off	The facility did not properly complete the required screening (called PASARR) that identifies whether a person entering a nursing home has a mental illness or intellectual disability and needs specialized services.
Dec 29, 2025	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
Dec 29, 2025	D · Potential for harm, one-off	The facility did not protect residents from misuse of their belongings or money — this is called misappropriation, and it includes theft or improper use of a resident's property or funds. · from a complaint
Nov 13, 2025	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · from a complaint
Jan 5, 2024	E · Potential for harm, repeated	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits.
Jan 5, 2024	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Jan 5, 2024	D · Potential for harm, one-off	The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal.
Sep 30, 2022	E · Potential for harm, repeated	The facility did not serve food and drinks that were appetizing, attractive, and at a safe and pleasant temperature.
Sep 30, 2022	E · Potential for harm, repeated	The facility did not provide food that accounts for each resident's allergies, intolerances, and personal preferences, or did not offer appealing alternatives.
Sep 30, 2022	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Sep 30, 2022	D · Potential for harm, one-off	The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline.
Sep 30, 2022	D · Potential for harm, one-off	The facility did not provide routine dental care and 24-hour emergency dental care for residents.
Sep 30, 2022	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (3 → 3).

Year	Citations	Worst severity that year
2022	6	E
2024	3	E
2025	3	E
2026	3	F

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Arizona avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	6.44	3.97	3.95	top 5% in Arizona; top 3% in the U.S.
Registered Nurse hours	0.90	0.69	0.69	top 19% in Arizona; top 21% in the U.S.
Weekend total nurse staffing	5.91	3.50	3.50	top 4% in Arizona; top 2% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.54	0.49	0.48	top 29% in Arizona; top 29% in the U.S.
Total nursing staff turnover (%)	0.0	45.2	45.8	—
RN turnover (%)	0.0	43.6	42.9	—

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 5.05, RN 0.70, weekend 4.63. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 4/5 · short-stay residents: —/5

Who owns this facility

Government - State

Owner / manager	Type	Role	Stake	Since
Arizona Department of Veterans Services	Organization	5% or Greater Direct Ownership Interest	—	01/31/2011
Coady, Maureen	Individual	W-2 Managing Employee	NOT APPLICABLE	10/31/2011

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How do your actual daily staffing levels compare to what's reported on Medicare's Care Compare website?"
"How do you identify and arrange specialized services for residents with mental health conditions or disabilities?"
"How do you screen new residents for mental health and disability-related needs, and how do you provide the specialized services they require?"
"Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
"What safeguards do you have to protect residents' money and belongings, and what happens when something goes missing?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"What is your approach to psychiatric medications — how do you try non-drug options first and work to reduce doses over time?"
"If you ever planned to discharge or transfer my family member, how much written notice would we receive and how could we appeal?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Sandstone of Tucson Rehab Centre	1.8 mi	Tucson, AZ	★★☆☆☆	1/5	abuse
Park Avenue Health and Rehabilitation Center	4.7 mi	Tucson, AZ	★★★★☆	3/5
Catalina Post Acute and Rehabilitation	5.3 mi	Tucson, AZ	★★★★☆	3/5
Santa Rosa Care Center	6.1 mi	Tucson, AZ	★★★☆☆	2/5	abuse
Villa Maria Post Acute and Rehabilitation	6.1 mi	Tucson, AZ	★★★☆☆	2/5
Handmaker Home for the Aging	6.7 mi	Tucson, AZ	★★★☆☆	2/5	abuse
Foothills Rehabilitation Center	6.8 mi	Tucson, AZ	★★☆☆☆	1/5
Pueblo Springs Rehabilitation Center	6.9 mi	Tucson, AZ	★★☆☆☆	3/5
The Center at Tucson	6.9 mi	Tucson, AZ	★★★★★	5/5
Sabino Canyon Rehabilitation & Care Center	6.9 mi	Tucson, AZ	★★★★☆	3/5
Haven of Saguaro Valley	7.2 mi	Tucson, AZ	★★★★★	4/5
Sandstone Estates Rehab Centre	7.6 mi	Tucson, AZ	★☆☆☆☆	1/5

Compare this facility with the 3 closest →

All facilities in Tucson →

Facility data as of CMS processing date 2026-08-01. CCN 035284.

The Care File

Visit checklist — Arizona State Veteran Home-Tucson

555 East Ajo Way, Tucson, AZ 85713 · 5206382150

Health inspection rating 3/5 · CMS overall 3/5· Fines (3y): $0

Questions for the administrator:

☐ "How do your actual daily staffing levels compare to what's reported on Medicare's Care Compare website?"
☐ "How do you identify and arrange specialized services for residents with mental health conditions or disabilities?"
☐ "How do you screen new residents for mental health and disability-related needs, and how do you provide the specialized services they require?"
☐ "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
☐ "What safeguards do you have to protect residents' money and belongings, and what happens when something goes missing?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "What is your approach to psychiatric medications — how do you try non-drug options first and work to reduce doses over time?"
☐ "If you ever planned to discharge or transfer my family member, how much written notice would we receive and how could we appeal?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 035284 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)