311 Garden at North Hills Street, Raleigh, NC 27609 (opens Google Maps) · Wake County · (984) 204-8444· 15 certified beds · avg 10 residents/day · certified since Jun 28, 2017 · Medicare only — not Medicaid certified
Certified for Medicare only. Medicare pays for short rehabilitation stays, not for long-term care — and this facility cannot bill Medicaid, which is what most families rely on for a long stay. Ask what a long-term stay here would cost and how it would be paid for. Who pays for nursing home care →
Part of chain: KISCO SENIOR LIVING (2 facilities, chain avg rating 3.0★)
New to these records? How to read an inspection report →
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 3/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
▲ Actual harm, isolated · Sep 21, 2023 · F-0689
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.
Severity (G): Actual harm was cited, below immediate jeopardy. The scope was isolated: limited residents, staff, or locations were affected. Scope describes the extent of the deficiency, not whether it happened on previous inspections.
Corrected: Oct 16, 2023 (Deficient, Provider has date of correction)
Showing the latest 3 of 4 inspection findings. Open the full record below to read every finding.
The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. F-0812
The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint F-0609
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. F-0689
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Sep 10, 2025 | F · Potential for more than minimal harm, widespread | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| Sep 10, 2025 | D · Potential for more than minimal harm, isolated | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint · F-0609 |
| Sep 21, 2023 | ▲ G · Actual harm, isolated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · F-0689 |
| Sep 21, 2023 | F · Potential for more than minimal harm, widespread | The facility did not electronically submit complete and accurate staffing information to the government, based on payroll and other verifiable records. · F-0851 |
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 2 | 1 | G ▲ |
| 2025 | 2 | 0 | F |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
How to file a complaint about care →
1 fine totaling $7,901.
Every penalty CMS publishes for this facility in the 3-year window is listed —none excluded. The count and the dollar total come from two different CMS datasets and agree for this facility. Penalties older than the window are dropped by CMS before publication, not by us.
| Date | Type | Amount / length |
|---|---|---|
| Sep 21, 2023 | Fine | $7,901 |
What these staffing numbers mean →
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | North Carolina avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | — | 4.01 | 3.95 | — |
| Registered Nurse hours | — | 0.64 | 0.69 | — |
| Weekend total nurse staffing | — | 3.56 | 3.50 | — |
| Weekend RN hours (not acuity-adjusted) | — | 0.41 | 0.48 | — |
| Total nursing staff turnover (%) | — | 49.0 | 45.8 | — |
| RN turnover (%) | — | 45.7 | 42.9 | — |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total —, RN —, weekend —.Comparing with Medicare Care Compare? Care Compare shows the raw figure (— here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: —/5.
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 1/5 · long-stay residents: —/5 · short-stay residents: 1/5
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for The Cardinal at North Hills. CMS inspection and staffing records do not tell us what this home will charge you.
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Understand who pays for care · How we handle price evidence · Report an incorrect price
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
For profit - Limited Liability company
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Kohlberg, Scott | Individual | 5% or Greater Direct Ownership Interest | — | 01/01/2013 |
| Austin, Breck | Individual | W-2 Managing Employee | NOT APPLICABLE | 01/01/2013 |
| Austin, Breck | Individual | Corporate Officer | NOT APPLICABLE | 01/01/2013 |
| Pacheco, Jaime | Individual | W-2 Managing Employee | NOT APPLICABLE | 11/24/2022 |
| Ritschel, Mitchell | Individual | Corporate Officer | NOT APPLICABLE | 12/01/2012 |
All 5 owning or managing parties CMS has on file are shown — none excluded.
CMS lists this facility under the chain Kisco Senior Living — 2 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.
Listed by state, then facility name — not a ranking.
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Bloomsbury at Hayes Barton Place | 2.0 mi | Raleigh, NC | —/5 | ||
| Hillcrest Raleigh at Crabtree Valley | 2.6 mi | Raleigh, NC | ★★★★☆ | 4/5 | |
| Raleigh Rehabilitation Center | 2.8 mi | Raleigh, NC | ★★★☆☆ | 3/5 | |
| Tower Nursing and Rehabilitation Center | 3.7 mi | Raleigh, NC | ★★☆☆☆ | 2/5 | |
| Rex Rehab & Nursing Care Center | 3.9 mi | Raleigh, NC | ★★★★★ | 4/5 | |
| Litchford Falls Health and Rehabilitation Center | 4.2 mi | Raleigh, NC | ★★☆☆☆ | 2/5 | |
| Sunnybrook Rehabilitation Center | 4.4 mi | Raleigh, NC | ★☆☆☆☆ | 1/5 | |
| Capital Nursing and Rehabilitation Center | 4.5 mi | Raleigh, NC | ★★★★☆ | 4/5 | |
| The Rosewood Health Center | 4.5 mi | Raleigh, NC | ★★★★★ | 4/5 | |
| Perry Creek Health and Rehabilitation Center | 5.8 mi | Raleigh, NC | ★☆☆☆☆ | 1/5 | |
| Pruitthealth-Raleigh | 6.5 mi | Raleigh, NC | ★★★☆☆ | 3/5 | |
| The Laurels of Forest Glenn | 8.9 mi | Garner, NC | ★★☆☆☆ | 2/5 |
Compare this facility with the 3 closest →
CMS records place this facility in Wake, NC — 21 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.
Listed by facility name — not a ranking. Homes already in the table above are not repeated here.
Facility data as of CMS processing date 2026-08-01. CCN 345572.
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