Zebulon Rehabilitation Center

Name: Zebulon Rehabilitation Center
Address: 509 West Gannon Avenue, Zebulon, NC, 27597, US
Telephone: 9192699621

509 West Gannon Avenue, Zebulon, NC 27597 · Wake County · 60 certified beds · avg 57 residents/day · certified since Sep 15, 1973

Part of chain: SOVEREIGN HEALTHCARE HOLDINGS (43 facilities, chain avg rating 3.7★)

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.22

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (11)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Jul 24, 2025	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Jul 24, 2025	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Jun 27, 2024	D · Potential for harm, one-off	The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate.
Jun 27, 2024	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Mar 31, 2023	E · Potential for harm, repeated	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Mar 31, 2023	D · Potential for harm, one-off	The facility did not give residents proper notice about what Medicare or Medicaid covers, or about charges the resident might owe for services that aren't covered.
Mar 31, 2023	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Mar 31, 2023	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Mar 31, 2023	D · Potential for harm, one-off	The facility did not provide food that accounts for each resident's allergies, intolerances, and personal preferences, or did not offer appealing alternatives.
Mar 31, 2023	D · Potential for harm, one-off	The facility did not run an ongoing quality assurance committee that reviews care problems and creates plans to fix them.
Mar 31, 2023	C · Minimal risk, facility-wide	The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day.

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (2 → 2).

Year	Citations	Worst severity that year
2023	7	E
2024	2	D
2025	2	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	North Carolina avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.22	4.01	3.95	bottom 17% in North Carolina; bottom 23% in the U.S.
Registered Nurse hours	0.35	0.64	0.69	bottom 15% in North Carolina; bottom 15% in the U.S.
Weekend total nurse staffing	3.02	3.56	3.50	bottom 29% in North Carolina; bottom 32% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.23	0.41	0.48	bottom 26% in North Carolina; bottom 17% in the U.S.
Total nursing staff turnover (%)	37.0	49.0	45.8	top 22% in North Carolina; top 29% in the U.S.
RN turnover (%)	0.0	45.7	42.9	—

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.57, RN 0.38, weekend 3.35. Staffing rating: 2/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 4/5 · short-stay residents: 5/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Cronquist 2015 Family Tr	Organization	Indirect Ownership Interest	NOT APPLICABLE	12/31/2015
John J Notermann Business Tr	Organization	Indirect Ownership Interest	NOT APPLICABLE	11/12/2017
Mangine, John	Individual	Indirect Ownership Interest	NOT APPLICABLE	05/01/2014
Sovereign Carolina Holdings LLC	Organization	Direct Ownership Interest	NOT APPLICABLE	03/06/2014
Chery, Dawn	Individual	Managing Control - Governing Body	NOT APPLICABLE	06/08/2017
Chery, Dawn	Individual	ADP of the SNF	NOT APPLICABLE	06/08/2017
Cronquist, Royce	Individual	Operational/Managerial Control	NOT APPLICABLE	02/01/2018
Cronquist, Royce	Individual	ADP of the SNF	NOT APPLICABLE	02/01/2018
Forvis Mazars LLP	Organization	ADP of the SNF	NOT APPLICABLE	01/01/2025
Ghannam, Waseem	Individual	Operational/Managerial Control	NOT APPLICABLE	05/01/2026
Ghannam, Waseem	Individual	ADP of the SNF	NOT APPLICABLE	05/01/2026
HSP Carolina, LLC	Organization	ADP of the SNF	NOT APPLICABLE	07/02/2025
Kaar, Susan	Individual	Managing Control - Governing Body	NOT APPLICABLE	05/01/2014
Kaar, Susan	Individual	ADP of the SNF	NOT APPLICABLE	05/01/2014
Kelly, Michelle	Individual	ADP of the SNF	NOT APPLICABLE	02/01/2018
Mangine, John	Individual	Operational/Managerial Control	NOT APPLICABLE	05/01/2014
Mangine, John	Individual	ADP of the SNF	NOT APPLICABLE	05/01/2014
Melton, Donald	Individual	Operational/Managerial Control	NOT APPLICABLE	05/01/2014
Melton, Donald	Individual	ADP of the SNF	NOT APPLICABLE	05/01/2014
Notermann, Brenda	Individual	Individual Is an Owner, Partner or Trustee of Any ADP of the SNF	NOT APPLICABLE	07/02/2025

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Who completes resident assessments here, and how do you check them for accuracy?"
"Can you show me how medications are stored and secured on the units, including controlled drugs?"
"If my family member is able to manage their own medications, would you allow it, and how is that decided?"
"How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
"Before any service that isn't covered by Medicare or Medicaid, how will you notify us and get our agreement?"
"How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
"How do you track each resident's food allergies and preferences, and what happens if they don't like what's served?"
"How does your quality committee work, and can you give an example of a problem it recently identified and fixed?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Wellington Rehabilitation and Healthcare	9.2 mi	Knightdale, NC	★☆☆☆☆	2/5
Perry Creek Health and Rehabilitation Center	13.8 mi	Raleigh, NC	★☆☆☆☆	1/5
Springbrook Nursing and Rehabilitation Center	14.4 mi	Clayton, NC	★★★☆☆	3/5
Hillside Nursing Center of Wake Forest	14.5 mi	Wake Forest, NC	★★★★★	5/5
Tower Nursing and Rehabilitation Center	14.5 mi	Raleigh, NC	★★☆☆☆	2/5
Capital Nursing and Rehabilitation Center	14.7 mi	Raleigh, NC	★★★★☆	4/5
Sunnybrook Rehabilitation Center	14.9 mi	Raleigh, NC	★☆☆☆☆	1/5
Clayton Rehabilitation and Healthcare Center	15.1 mi	Clayton, NC	★☆☆☆☆	1/5
Litchford Falls Health and Rehabilitation Center	16.3 mi	Raleigh, NC	★★☆☆☆	2/5
The Cardinal at North Hills	17.4 mi	Raleigh, NC	★★★☆☆	4/5
Raleigh Rehabilitation Center	18.3 mi	Raleigh, NC	★★★☆☆	3/5
The Laurels of Forest Glenn	18.6 mi	Garner, NC	★★☆☆☆	2/5

Compare this facility with the 3 closest →

All facilities in Zebulon →

Facility data as of CMS processing date 2026-08-01. CCN 345104.

The Care File

Visit checklist — Zebulon Rehabilitation Center

509 West Gannon Avenue, Zebulon, NC 27597 · 9192699621

Health inspection rating 4/5 · CMS overall 4/5· Fines (3y): $0

Questions for the administrator:

☐ "Who completes resident assessments here, and how do you check them for accuracy?"
☐ "Can you show me how medications are stored and secured on the units, including controlled drugs?"
☐ "If my family member is able to manage their own medications, would you allow it, and how is that decided?"
☐ "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
☐ "Before any service that isn't covered by Medicare or Medicaid, how will you notify us and get our agreement?"
☐ "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
☐ "How do you track each resident's food allergies and preferences, and what happens if they don't like what's served?"
☐ "How does your quality committee work, and can you give an example of a problem it recently identified and fixed?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 345104 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)