Hillcrest Raleigh at Crabtree Valley
3830 Blue Ridge Road, Raleigh, NC 27612 · Wake County · 134 certified beds · avg 94 residents/day · certified since Nov 8, 2012
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Actual harm, one-off · Dec 15, 2023 · F-0880 · triggered by a complaint
The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Why it matters: Weak infection control lets illnesses like flu, COVID-19, and drug-resistant infections spread quickly among vulnerable residents.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Jan 7, 2024 (Deficient, Provider has date of correction)
All citations in the current public record (6)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| May 14, 2026 | B · Minimal risk, repeated | The facility did not enter each resident's assessment information into the required format and send it to the state within 7 days of completing the assessment, as the rules require. |
| Dec 9, 2025 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| Dec 15, 2023 | ▲ G · Actual harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint |
| Dec 15, 2023 | D · Potential for harm, one-off | The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate. |
| Dec 15, 2023 | D · Potential for harm, one-off | The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care. |
| Dec 15, 2023 | B · Minimal risk, repeated | The facility did not enter each resident's assessment information into the required format and send it to the state within 7 days of completing the assessment, as the rules require. |
Inspection trend by year
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 4 | 1 | G ▲ |
| 2025 | 1 | 0 | D |
| 2026 | 1 | 0 | B |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | North Carolina avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 4.37 | 4.01 | 3.95 | top 21% in North Carolina; top 27% in the U.S. |
| Registered Nurse hours | 0.65 | 0.64 | 0.69 | top 31% in North Carolina; top 42% in the U.S. |
| Weekend total nurse staffing | 4.02 | 3.56 | 3.50 | top 18% in North Carolina; top 22% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.62 | 0.41 | 0.48 | top 13% in North Carolina; top 22% in the U.S. |
| Total nursing staff turnover (%) | 47.4 | 49.0 | 45.8 | top 47% in North Carolina; bottom 43% in the U.S. |
| RN turnover (%) | 51.7 | 45.7 | 42.9 | bottom 40% in North Carolina; bottom 32% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 5.08, RN 0.76, weekend 4.68. Staffing rating: 4/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 2/5 · long-stay residents: 2/5 · short-stay residents: 2/5
Who owns this facility
For profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Hillcrest Convalescent Center, INC. | Organization | 5% or Greater Direct Ownership Interest | 100% | 02/10/2015 |
| Hoover, Nadine | Individual | Indirect Ownership Interest | NOT APPLICABLE | 03/01/2018 |
| Hoover, William | Individual | Indirect Ownership Interest | NOT APPLICABLE | 03/01/2018 |
| Smith, Lenwood | Individual | Indirect Ownership Interest | NOT APPLICABLE | 10/01/2017 |
| Smith, Thomas | Individual | Indirect Ownership Interest | NOT APPLICABLE | 10/01/2017 |
| Smith, Valerie | Individual | Indirect Ownership Interest | NOT APPLICABLE | 07/01/2023 |
| Tattersall, Crystal | Individual | Indirect Ownership Interest | NOT APPLICABLE | 03/01/2018 |
| Branch Banking & Trust Company | Organization | 5% or Greater Mortgage Interest | NOT APPLICABLE | 07/07/2015 |
| Branch Banking & Trust Company | Organization | 5% or Greater Security Interest | NOT APPLICABLE | 07/07/2015 |
| Hillcrest Convalescent Center, INC. | Organization | ADP of the SNF | NOT APPLICABLE | 03/19/2025 |
| Hoover, Nadine | Individual | Corporate Director | NOT APPLICABLE | 07/07/2015 |
| Hoover, William | Individual | Corporate Officer | NOT APPLICABLE | 02/10/2015 |
| Hoover, William | Individual | ADP of the SNF | NOT APPLICABLE | 07/07/2015 |
| Humayun, Dabiruddin | Individual | Operational/Managerial Control | NOT APPLICABLE | 07/07/2015 |
| Humayun, Dabiruddin | Individual | ADP of the SNF | NOT APPLICABLE | 07/07/2015 |
| Judd, Leslie | Individual | Operational/Managerial Control | NOT APPLICABLE | 07/07/2015 |
| Judd, Leslie | Individual | ADP of the SNF | NOT APPLICABLE | 07/07/2015 |
| Lee, Lisa | Individual | Operational/Managerial Control | NOT APPLICABLE | 07/07/2015 |
| Lee, Lisa | Individual | ADP of the SNF | NOT APPLICABLE | 07/07/2015 |
| Smith, Thomas | Individual | Corporate Officer | NOT APPLICABLE | 02/10/2015 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "How do you make sure resident assessments are completed and submitted to the state on time?"
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "If my family member is able to manage their own medications, would you allow it, and how is that decided?"
- "How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Rex Rehab & Nursing Care Center | 1.6 mi | Raleigh, NC | ★★★★★ | 4/5 | |
| Bloomsbury at Hayes Barton Place | 2.0 mi | Raleigh, NC | —/5 | ||
| The Cardinal at North Hills | 2.6 mi | Raleigh, NC | ★★★☆☆ | 4/5 | |
| Raleigh Rehabilitation Center | 3.0 mi | Raleigh, NC | ★★★☆☆ | 3/5 | |
| The Rosewood Health Center | 4.7 mi | Raleigh, NC | ★★★★★ | 4/5 | |
| Pruitthealth-Raleigh | 5.9 mi | Raleigh, NC | ★★★☆☆ | 3/5 | |
| Tower Nursing and Rehabilitation Center | 6.0 mi | Raleigh, NC | ★★☆☆☆ | 2/5 | |
| Litchford Falls Health and Rehabilitation Center | 6.0 mi | Raleigh, NC | ★★☆☆☆ | 2/5 | |
| Sunnybrook Rehabilitation Center | 6.2 mi | Raleigh, NC | ★☆☆☆☆ | 1/5 | |
| Capital Nursing and Rehabilitation Center | 6.5 mi | Raleigh, NC | ★★★★☆ | 4/5 | |
| Glenaire | 7.0 mi | Cary, NC | ★★★★★ | 4/5 | |
| Highfield Nursing and Rehabilitation | 7.8 mi | Cary, NC | ★☆☆☆☆ | 2/5 |
Compare this facility with the 3 closest →
Facility data as of CMS processing date 2026-08-01. CCN 345555.