The Cardinal at North Hills

Name: The Cardinal at North Hills
Address: 311 Garden at North Hills Street, Raleigh, NC, 27609, US
Telephone: 9842048444

311 Garden at North Hills Street, Raleigh, NC 27609 · Wake County · 15 certified beds · avg 10 residents/day · certified since Jun 28, 2017

Part of chain: KISCO SENIOR LIVING (2 facilities, chain avg rating 3.0★)

4/5

Health inspection rating (on-site)

Serious findings on record

$7,901

Fines, last 3 years

0.00

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 3/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

Most serious findings (actual harm or immediate jeopardy)

▲ Actual harm, one-off · Sep 21, 2023 · F-0689

The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.

Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.

Corrected: Oct 16, 2023 (Deficient, Provider has date of correction)

All citations in the current public record (4)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Sep 10, 2025	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Sep 10, 2025	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Sep 21, 2023	▲ G · Actual harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Sep 21, 2023	F · Potential for harm, facility-wide	The facility did not electronically submit complete and accurate staffing information to the government, based on payroll and other verifiable records.

Inspection trend by year

Year	Citations	Serious (G–L)	Worst severity that year
2023	2	1	G ▲
2025	2	0	F

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

1 fine totaling $7,901.

Date	Type	Amount / length
Sep 21, 2023	Fine	$7,901

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	North Carolina avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	0.00	4.01	3.95	—
Registered Nurse hours	0.00	0.64	0.69	—
Weekend total nurse staffing	0.00	3.56	3.50	—
Weekend RN hours (not acuity-adjusted)	0.00	0.41	0.48	—
Total nursing staff turnover (%)	0.0	49.0	45.8	—
RN turnover (%)	0.0	45.7	42.9	—

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 0.00, RN 0.00, weekend 0.00. Staffing rating: —/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 1/5 · long-stay residents: —/5 · short-stay residents: 1/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
Kohlberg, Scott	Individual	5% or Greater Direct Ownership Interest	—	01/01/2013
Austin, Breck	Individual	W-2 Managing Employee	NOT APPLICABLE	01/01/2013
Austin, Breck	Individual	Corporate Officer	NOT APPLICABLE	01/01/2013
Pacheco, Jaime	Individual	W-2 Managing Employee	NOT APPLICABLE	11/24/2022
Ritschel, Mitchell	Individual	Corporate Officer	NOT APPLICABLE	12/01/2012

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
"How do your actual daily staffing levels compare to what's reported on Medicare's Care Compare website?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Bloomsbury at Hayes Barton Place	2.0 mi	Raleigh, NC		—/5
Hillcrest Raleigh at Crabtree Valley	2.6 mi	Raleigh, NC	★★★★☆	4/5
Raleigh Rehabilitation Center	2.8 mi	Raleigh, NC	★★★☆☆	3/5
Tower Nursing and Rehabilitation Center	3.7 mi	Raleigh, NC	★★☆☆☆	2/5
Rex Rehab & Nursing Care Center	3.9 mi	Raleigh, NC	★★★★★	4/5
Litchford Falls Health and Rehabilitation Center	4.2 mi	Raleigh, NC	★★☆☆☆	2/5
Sunnybrook Rehabilitation Center	4.4 mi	Raleigh, NC	★☆☆☆☆	1/5
Capital Nursing and Rehabilitation Center	4.5 mi	Raleigh, NC	★★★★☆	4/5
The Rosewood Health Center	4.5 mi	Raleigh, NC	★★★★★	4/5
Perry Creek Health and Rehabilitation Center	5.8 mi	Raleigh, NC	★☆☆☆☆	1/5
Pruitthealth-Raleigh	6.5 mi	Raleigh, NC	★★★☆☆	3/5
The Laurels of Forest Glenn	8.9 mi	Garner, NC	★★☆☆☆	2/5

Compare this facility with the 3 closest →

All facilities in Raleigh →

Facility data as of CMS processing date 2026-08-01. CCN 345572.

The Care File

Visit checklist — The Cardinal at North Hills

311 Garden at North Hills Street, Raleigh, NC 27609 · 9842048444

Health inspection rating 4/5 · CMS overall 3/5· Fines (3y): $7,901

Most serious findings on record:

▲ Sep 21, 2023 (F-0689, Actual harm, one-off): The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Questions for the administrator:

☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
☐ "How do your actual daily staffing levels compare to what's reported on Medicare's Care Compare website?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 345572 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)