The Brightpointe

Name: The Brightpointe
Address: 604 S CONROE MEDICAL DR, Conroe, TX, 77304, US
Telephone: 9364946600

604 S Conroe Medical Dr, Conroe, TX 77304 · Montgomery County · 150 certified beds · avg 73 residents/day · certified since Feb 16, 2017

Part of chain: PUREHEALTH (8 facilities, chain avg rating 3.5★)

3/5

Health inspection rating (on-site)

Serious findings on record

$21,037

Fines, last 3 years

3.72

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 3/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

Most serious findings (actual harm or immediate jeopardy)

▲ Immediate jeopardy, one-off · Sep 21, 2023 · F-0580 · triggered by a complaint

The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away.

Why it matters: A family could learn about a serious injury or decline days later, after the chance to act has passed.

Severity (J): Inspectors found a situation that put a resident's life or safety in immediate danger, affecting one or a few residents. The facility must fix it immediately — these citations often come with large fines.

Corrected: Sep 22, 2023 (Deficient, Provider has date of correction)

▲ Immediate jeopardy, one-off · Sep 21, 2023 · F-0684 · triggered by a complaint

The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.

Why it matters: Care that strays from doctor's orders or ignores the resident's wishes can lead to declining health and avoidable harm.

Corrected: Sep 22, 2023 (Deficient, Provider has date of correction)

▲ Immediate jeopardy, one-off · Sep 21, 2023 · F-0726 · triggered by a complaint

The facility did not make sure its nurses and nurse aides had the skills and training needed to properly care for every resident.

Why it matters: Undertrained caregivers are more likely to miss warning signs and make care mistakes.

Corrected: Sep 22, 2023 (Deficient, Provider has date of correction)

All citations in the current public record (13)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
May 30, 2024	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Mar 20, 2024	E · Potential for harm, repeated	The facility did not protect residents from misuse of their belongings or money — this is called misappropriation, and it includes theft or improper use of a resident's property or funds. · from a complaint
Mar 20, 2024	E · Potential for harm, repeated	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint
Mar 20, 2024	E · Potential for harm, repeated	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · from a complaint
Mar 20, 2024	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint
Mar 20, 2024	D · Potential for harm, one-off	The facility did not make sure its nurses and nurse aides had the skills and training needed to properly care for every resident. · from a complaint
Mar 20, 2024	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint
Sep 21, 2023	▲ J · Immediate jeopardy, one-off	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. · from a complaint
Sep 21, 2023	▲ J · Immediate jeopardy, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint
Sep 21, 2023	▲ J · Immediate jeopardy, one-off	The facility did not make sure its nurses and nurse aides had the skills and training needed to properly care for every resident. · from a complaint
Sep 21, 2023	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · from a complaint
Sep 21, 2023	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · from a complaint
Mar 9, 2023	D · Potential for harm, one-off	The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time.

Inspection trend by year

Year	Citations	Serious (G–L)	Worst severity that year
2023	6	3	J ▲
2024	7	0	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

1 fine totaling $21,037, plus 1 Medicare payment denial period.

Date	Type	Amount / length
Sep 21, 2023	Fine	$21,037
Sep 21, 2023	Payment Denial	50 days from Oct 19, 2023

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Texas avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.72	3.46	3.95	top 24% in Texas; bottom 48% in the U.S.
Registered Nurse hours	0.60	0.44	0.69	top 15% in Texas; top 48% in the U.S.
Weekend total nurse staffing	3.27	3.04	3.50	top 25% in Texas; bottom 45% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.39	0.34	0.48	top 26% in Texas; top 49% in the U.S.
Total nursing staff turnover (%)	54.9	55.3	45.8	bottom 43% in Texas; bottom 25% in the U.S.
RN turnover (%)	58.8	54.6	42.9	bottom 42% in Texas; bottom 23% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.26, RN 0.69, weekend 3.74. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 5/5 · short-stay residents: 3/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Bell, Kevin	Individual	5% or Greater Indirect Ownership Interest	—	05/18/2022
Bgaf Holdings LLC	Organization	5% or Greater Indirect Ownership Interest	—	05/25/2022
Campion, Robert	Individual	5% or Greater Indirect Ownership Interest	—	05/12/2022
Gottesman, Atara	Individual	Indirect Ownership Interest	NOT APPLICABLE	07/01/2022
Gottesman, Ava	Individual	Indirect Ownership Interest	NOT APPLICABLE	07/01/2022
Gottesman, Boruch	Individual	Indirect Ownership Interest	NOT APPLICABLE	07/01/2022
Gottesman, Eli	Individual	Indirect Ownership Interest	NOT APPLICABLE	07/01/2022
Gottesman, Helene	Individual	Indirect Ownership Interest	NOT APPLICABLE	07/01/2022
Gottesman, Talia	Individual	Indirect Ownership Interest	NOT APPLICABLE	07/01/2022
Gottesman, Yaffa	Individual	Indirect Ownership Interest	NOT APPLICABLE	07/01/2022
Gottesman, Zipora	Individual	Indirect Ownership Interest	NOT APPLICABLE	07/01/2022
KCCJ1 Holdings LLC	Organization	5% or Greater Indirect Ownership Interest	—	05/18/2022
Lbei Holdings LLC	Organization	5% or Greater Indirect Ownership Interest	—	05/12/2022
PH Ops of Conroe LLC	Organization	5% or Greater Direct Ownership Interest	100%	07/01/2022
TX NM Operations Holdings LLC	Organization	5% or Greater Indirect Ownership Interest	—	05/10/2022
Bell, Kevin	Individual	Corporate Officer	NOT APPLICABLE	05/18/2022
Bell, Kevin	Individual	Operational/Managerial Control	NOT APPLICABLE	07/01/2022
Campion, Robert	Individual	Corporate Officer	NOT APPLICABLE	05/12/2022
Campion, Robert	Individual	Operational/Managerial Control	NOT APPLICABLE	07/01/2022
Dwight Mortgage Trust LLC	Organization	5% or Greater Mortgage Interest	NOT APPLICABLE	07/01/2022

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"If my family member falls or their condition changes, exactly when and how will I be notified?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"How do you verify that your nurses and aides have the skills to care for residents with needs like my family member's?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"What safeguards do you have to protect residents' money and belongings, and what happens when something goes missing?"
"If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
"How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
"How do you keep residents' medical records accurate, complete, and secure?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Park Manor of Conroe	0.5 mi	Conroe, TX	★★★★★	5/5
Woodland Manor Nursing and Rehabilitation	2.7 mi	Conroe, TX	★☆☆☆☆	1/5
Conroe Health Care Center	3.5 mi	Conroe, TX	★★☆☆☆	2/5
Park Manor of the Woodlands	5.1 mi	The Woodlands, TX	★★★★☆	4/5
Ridgewood at the Woodlands	7.8 mi	The Woodlands, TX	★☆☆☆☆	2/5
The Woodlands Nursing and Rehabilitation Center	8.4 mi	The Woodlands, TX	★★★☆☆	2/5
The Broadmoor at Creekside Park	9.9 mi	The Woodlands, TX	★★★☆☆	2/5
Willis Nursing and Rehabilitation	10.5 mi	Willis, TX	★★★★☆	5/5
The Village at Gleannloch Farms	12.5 mi	Spring, TX	★★★★★	5/5
The Heights of Magnolia	12.8 mi	Magnolia, TX		—/5
Tomball Rehab & Nursing	14.9 mi	Tomball, TX	★☆☆☆☆	2/5
Park Manor of Tomball	16.1 mi	Tomball, TX	★★☆☆☆	2/5

Compare this facility with the 3 closest →

All facilities in Conroe →

Facility data as of CMS processing date 2026-08-01. CCN 676420.

The Care File

Visit checklist — The Brightpointe

604 S Conroe Medical Dr, Conroe, TX 77304 · 9364946600

Health inspection rating 3/5 · CMS overall 3/5· Fines (3y): $21,037

Most serious findings on record:

▲ Sep 21, 2023 (F-0580, Immediate jeopardy, one-off): The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away.
▲ Sep 21, 2023 (F-0684, Immediate jeopardy, one-off): The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
▲ Sep 21, 2023 (F-0726, Immediate jeopardy, one-off): The facility did not make sure its nurses and nurse aides had the skills and training needed to properly care for every resident.

Questions for the administrator:

☐ "If my family member falls or their condition changes, exactly when and how will I be notified?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "How do you verify that your nurses and aides have the skills to care for residents with needs like my family member's?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "What safeguards do you have to protect residents' money and belongings, and what happens when something goes missing?"
☐ "If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
☐ "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
☐ "How do you keep residents' medical records accurate, complete, and secure?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 676420 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)