The Friendly Home

Name: The Friendly Home
Address: 3156 East Avenue, Rochester, NY, 14618, US
Telephone: 5853811600

3156 East Avenue, Rochester, NY 14618 · Monroe County · 200 certified beds · avg 169 residents/day · certified since Jan 1, 1976

3/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

4.52

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (18)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Dec 19, 2025	E · Potential for harm, repeated	The facility gave residents unnecessary mind-altering (psychotropic) medications, or used drugs in a way that restrained residents by dulling their ability to think, move, or function.
Dec 19, 2025	E · Potential for harm, repeated	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
Dec 19, 2025	E · Potential for harm, repeated	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Dec 19, 2025	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Dec 19, 2025	D · Potential for harm, one-off	The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. · from a complaint
Dec 19, 2025	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Dec 19, 2025	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Dec 26, 2023	E · Potential for harm, repeated	The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection.
Dec 26, 2023	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Dec 26, 2023	D · Potential for harm, one-off	The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline.
Dec 26, 2023	D · Potential for harm, one-off	The facility used feeding tubes without a valid medical reason or the resident's agreement, or did not provide proper care to residents who have feeding tubes.
Dec 26, 2023	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Dec 26, 2023	D · Potential for harm, one-off	The facility did not designate a qualified infection preventionist — a trained person responsible for running the infection prevention and control program.
Dec 26, 2023	D · Potential for harm, one-off	The facility did not keep all essential equipment working safely — things like heating and cooling systems, kitchen equipment, and medical devices.
Mar 2, 2022	E · Potential for harm, repeated	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Mar 2, 2022	D · Potential for harm, one-off	The facility did not let a resident return after a hospital stay or approved leave that lasted longer than the facility's bed-hold policy allowed. Residents generally have the right to come back to the next available bed.
Mar 2, 2022	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Mar 2, 2022	B · Minimal risk, repeated	The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal.

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (7 → 7).

Year	Citations	Worst severity that year
2022	4	E
2023	7	E
2025	7	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	New York avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.52	3.58	3.95	top 12% in New York; top 23% in the U.S.
Registered Nurse hours	0.53	0.68	0.69	bottom 41% in New York; bottom 42% in the U.S.
Weekend total nurse staffing	3.91	3.13	3.50	top 13% in New York; top 26% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.19	0.48	0.48	bottom 12% in New York; bottom 11% in the U.S.
Total nursing staff turnover (%)	45.4	40.3	45.8	bottom 36% in New York; bottom 49% in the U.S.
RN turnover (%)	28.6	39.8	42.9	top 26% in New York; top 26% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.34, RN 0.51, weekend 3.75. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 4/5

Who owns this facility

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
Baier, Daniel	Individual	Corporate Officer	NOT APPLICABLE	01/01/2014
Brown, Amanda	Individual	W-2 Managing Employee	NOT APPLICABLE	12/06/2022
Brown, Amanda	Individual	Corporate Officer	NOT APPLICABLE	12/06/2022
Cooper, Glen	Individual	Corporate Officer	NOT APPLICABLE	08/17/2015
Johnson, Christine	Individual	W-2 Managing Employee	NOT APPLICABLE	09/02/2015
Johnson, Christine	Individual	Corporate Director	NOT APPLICABLE	09/02/2015
Wilborn, Kimberly	Individual	Corporate Officer	NOT APPLICABLE	01/01/2014

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What percentage of your residents are on antipsychotic or sedating medications, and how do you work to reduce that?"
"Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
"What systems do you use to prevent medication errors, and what happens when one occurs?"
"Can you show me how medications are stored and secured on the units, including controlled drugs?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"What specific steps do you take to prevent abuse and neglect, and how are staff trained on them?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Blossom Health Care Center INC.	1.8 mi	Rochester, NY	★☆☆☆☆	2/5
Penfield Place	2.1 mi	Penfield, NY	★★★★★	5/5
Jewish Home of Rochester	2.9 mi	Rochester, NY	★★★★★	4/5
The Brightonian, INC	2.9 mi	Rochester, NY	★★★★★	5/5
Highlands Living Center	3.1 mi	Pittsford, NY	★★☆☆☆	2/5
The Highlands at Brighton	3.5 mi	Rochester, NY	★★★☆☆	3/5
Lilac Manor Rehabilitation and Nursing Center	3.5 mi	Rochester, NY	★☆☆☆☆	1/5
Woodside Manor Nursing Home INC	3.7 mi	Rochester, NY	★★★★☆	4/5
Kirkhaven	3.9 mi	Rochester, NY	★☆☆☆☆	1/5
St. John's Health Care Corporation	4.2 mi	Rochester, NY	★☆☆☆☆	1/5
Fairport Rehabilitation and Nursing Center	4.4 mi	Fairport, NY	★★☆☆☆	2/5
Church Home of the Protestant Episcopal Church	4.5 mi	Rochester, NY	★★★☆☆	3/5

Compare this facility with the 3 closest →

All facilities in Rochester →

Facility data as of CMS processing date 2026-08-01. CCN 335476.

The Care File

Visit checklist — The Friendly Home

3156 East Avenue, Rochester, NY 14618 · 5853811600

Health inspection rating 3/5 · CMS overall 4/5· Fines (3y): $0

Questions for the administrator:

☐ "What percentage of your residents are on antipsychotic or sedating medications, and how do you work to reduce that?"
☐ "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
☐ "What systems do you use to prevent medication errors, and what happens when one occurs?"
☐ "Can you show me how medications are stored and secured on the units, including controlled drugs?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "What specific steps do you take to prevent abuse and neglect, and how are staff trained on them?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 335476 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)