1500 Portland Avenue, Rochester, NY 14621 (opens Google Maps) · Monroe County · (585) 697-6000· 470 certified beds · avg 366 residents/day · certified since Jan 1, 1967 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
New to these records? How to read an inspection report →
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5 · how star ratings work →
⚠ The most recent standard health inspection was more than 2 years ago — conditions may have changed.
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
▲ Actual harm, isolated · Jan 7, 2025 · F-0686 · triggered by a complaint
The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Why it matters: Bedsores are painful, can become deeply infected, and in serious cases can be life-threatening.
Severity (G): Actual harm was cited, below immediate jeopardy. The scope was isolated: limited residents, staff, or locations were affected. Scope describes the extent of the deficiency, not whether it happened on previous inspections.
Corrected: Feb 20, 2025 (Deficient, Provider has date of correction)
Showing the latest 3 of 13 inspection findings. Open the full record below to read every finding.
The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · from a complaint F-0686
The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. F-0658
The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections. F-0690
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Jan 7, 2025 | ▲ G · Actual harm, isolated | The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · from a complaint · F-0686 |
| Apr 16, 2024 | D · Potential for more than minimal harm, isolated | The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · F-0658 |
| Apr 16, 2024 | D · Potential for more than minimal harm, isolated | The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections. · F-0690 |
| Apr 16, 2024 | D · Potential for more than minimal harm, isolated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
| Sep 22, 2022 | E · Potential for more than minimal harm, pattern | The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection. · F-0607 |
| Sep 22, 2022 | E · Potential for more than minimal harm, pattern | The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable. · F-0655 |
| Sep 22, 2022 | D · Potential for more than minimal harm, isolated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · F-0689 |
| Sep 22, 2022 | D · Potential for more than minimal harm, isolated | The facility was not properly licensed, or did not operate in compliance with federal, state, and local laws, regulations, and accepted professional standards. · F-0836 |
| Jan 7, 2020 | D · Potential for more than minimal harm, isolated | The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · F-0610 |
| Jan 7, 2020 | D · Potential for more than minimal harm, isolated | The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline. · F-0688 |
| Jan 7, 2020 | D · Potential for more than minimal harm, isolated | The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. · F-0695 |
| Jan 7, 2020 | D · Potential for more than minimal harm, isolated | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · F-0761 |
| Jan 7, 2020 | D · Potential for more than minimal harm, isolated | The facility did not prepare and serve food in a form that meets each resident's individual needs — for example, chopped, pureed, or softened food for residents with chewing or swallowing problems. · F-0805 |
Citations from standard inspections stayed about the same across the last two inspection cycles (4 → 3).
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2020 | 5 | 0 | D |
| 2022 | 4 | 0 | E |
| 2024 | 3 | 0 | D |
| 2025 | 1 | 1 | G ▲ |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
How to file a complaint about care →
2 fines totaling $55,495.
Every penalty CMS publishes for this facility in the 3-year window is listed —none excluded. The count and the dollar total come from two different CMS datasets and agree for this facility. Penalties older than the window are dropped by CMS before publication, not by us.
| Date | Type | Amount / length |
|---|---|---|
| Jan 7, 2025 | Fine | $51,301 |
| Aug 28, 2023 | Fine | $4,194 |
What these staffing numbers mean →
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | New York avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 4.63 | 3.58 | 3.95 | top 10% in New York; top 20% in the U.S. |
| Registered Nurse hours | 0.54 | 0.68 | 0.69 | bottom 44% in New York; bottom 43% in the U.S. |
| Weekend total nurse staffing | 4.18 | 3.13 | 3.50 | top 7% in New York; top 18% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.23 | 0.48 | 0.48 | bottom 22% in New York; bottom 17% in the U.S. |
| Total nursing staff turnover (%) | 38.9 | 40.3 | 45.8 | bottom 49% in New York; top 34% in the U.S. |
| RN turnover (%) | 31.1 | 39.8 | 42.9 | top 34% in New York; top 31% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.98, RN 0.46, weekend 3.60.Comparing with Medicare Care Compare? Care Compare shows the raw figure (3.98 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 4/5.
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 4/5 · long-stay residents: 3/5 · short-stay residents: 5/5
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for St. Ann's Community. CMS inspection and staffing records do not tell us what this home will charge you.
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Understand who pays for care · How we handle price evidence · Report an incorrect price
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
Non profit - Other
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Adams, Daniel | Individual | Managing Control - Governing Body | NOT APPLICABLE | 03/20/2019 |
| Adams, Daniel | Individual | ADP of the SNF | NOT APPLICABLE | 03/20/2019 |
| Bourg, Robert | Individual | Corporate Officer | NOT APPLICABLE | 07/01/2001 |
| Bourg, Robert | Individual | ADP of the SNF | NOT APPLICABLE | 07/01/2001 |
| Brown, Kevin | Individual | Corporate Officer | NOT APPLICABLE | 02/27/2023 |
| Brown, Kevin | Individual | ADP of the SNF | NOT APPLICABLE | 02/27/2023 |
| Burke, Patrick | Individual | Managing Control - Governing Body | NOT APPLICABLE | 09/21/2022 |
| Burke, Patrick | Individual | ADP of the SNF | NOT APPLICABLE | 09/21/2022 |
| Hayes, John | Individual | Managing Control - Governing Body | NOT APPLICABLE | 03/28/2018 |
| Hayes, John | Individual | ADP of the SNF | NOT APPLICABLE | 03/28/2018 |
| Indiano, Carmen | Individual | Managing Control - Governing Body | NOT APPLICABLE | 03/29/2017 |
| Indiano, Carmen | Individual | ADP of the SNF | NOT APPLICABLE | 03/29/2017 |
| Kuhn, Kari | Individual | Operational/Managerial Control | NOT APPLICABLE | 04/10/2025 |
| Kuhn, Kari | Individual | ADP of the SNF | NOT APPLICABLE | 04/10/2025 |
| Lynch, Anna | Individual | Managing Control - Governing Body | NOT APPLICABLE | 03/24/2015 |
| Lynch, Anna | Individual | ADP of the SNF | NOT APPLICABLE | 03/25/2015 |
| Marro, Nicole | Individual | Managing Control - Governing Body | NOT APPLICABLE | 04/24/2024 |
| Marro, Nicole | Individual | ADP of the SNF | NOT APPLICABLE | 04/24/2024 |
| McRae, Michael | Individual | Corporate Officer | NOT APPLICABLE | 09/07/2010 |
| McRae, Michael | Individual | Operational/Managerial Control | NOT APPLICABLE | 09/07/2010 |
Showing 20 of 55 parties CMS has on file for this facility; 35 are not displayed. The full list is in the CMS Ownership dataset.
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| The Pearl Nursing Center of Rochester | 0.2 mi | Rochester, NY | ★☆☆☆☆ | 1/5 | |
| The Brook at High Falls Nursing Home and Rehabilit | 1.7 mi | Rochester, NY | ★★☆☆☆ | 2/5 | |
| Lilac Manor Rehabilitation and Nursing Center | 2.7 mi | Rochester, NY | ★☆☆☆☆ | 1/5 | |
| Kirkhaven | 2.9 mi | Rochester, NY | ★☆☆☆☆ | 1/5 | |
| Blossom Health Care Center INC. | 3.6 mi | Rochester, NY | ★☆☆☆☆ | 2/5 | |
| Church Home of the Protestant Episcopal Church | 4.0 mi | Rochester, NY | ★★★☆☆ | 3/5 | |
| Unity Living Center | 4.1 mi | Rochester, NY | ★★★☆☆ | 2/5 | |
| St. John's Health Care Corporation | 4.6 mi | Rochester, NY | ★☆☆☆☆ | 1/5 | |
| The Brightonian, INC | 4.7 mi | Rochester, NY | ★★★★★ | 5/5 | |
| The Friendly Home | 5.4 mi | Rochester, NY | ★★★★☆ | 3/5 | |
| The Highlands at Brighton | 5.7 mi | Rochester, NY | ★★★☆☆ | 3/5 | |
| Woodside Manor Nursing Home INC | 5.7 mi | Rochester, NY | ★★★★☆ | 4/5 |
Compare this facility with the 3 closest →
CMS records place this facility in Monroe, NY — 32 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.
Listed by facility name — not a ranking. Homes already in the table above are not repeated here.
Facility data as of CMS processing date 2026-08-01. CCN 335081.
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