Southwood at Norwell Nursing Ctr

Name: Southwood at Norwell Nursing Ctr
Address: 501 CORDWAINER DRIVE, Norwell, MA, 02061, US
Telephone: 7819827450

501 Cordwainer Drive, Norwell, MA 02061 · Plymouth County · 142 certified beds · avg 121 residents/day · certified since Oct 28, 1993

5/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

4.56

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★★5/5 · CMS overall rating: 5/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (10)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Jan 2, 2026	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Jan 2, 2026	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Sep 29, 2023	E · Potential for harm, repeated	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
Sep 29, 2023	E · Potential for harm, repeated	The facility did not provide necessary behavioral health care and services — support for residents' mental and emotional wellbeing, including conditions like depression and anxiety.
Sep 29, 2023	E · Potential for harm, repeated	The facility did not have a working call system — the button or cord residents use to summon help — in each resident's bathroom and bathing area.
Sep 29, 2023	D · Potential for harm, one-off	The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable.
Sep 29, 2023	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Sep 29, 2023	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Sep 29, 2023	D · Potential for harm, one-off	The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. · from a complaint
Sep 29, 2023	D · Potential for harm, one-off	The facility did not arrange hospice services for a resident who needed them, or help the resident move to a facility that could arrange hospice. Hospice provides comfort-focused care for people nearing the end of life.

Inspection trend by year

Year	Citations	Serious (G–L)	Worst severity that year
2023	8	0	E
2026	2	0	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Massachusetts avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.56	3.89	3.95	top 15% in Massachusetts; top 21% in the U.S.
Registered Nurse hours	0.81	0.65	0.69	top 17% in Massachusetts; top 26% in the U.S.
Weekend total nurse staffing	4.08	3.51	3.50	top 15% in Massachusetts; top 21% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.48	0.46	0.48	top 33% in Massachusetts; top 36% in the U.S.
Total nursing staff turnover (%)	28.7	38.2	45.8	top 22% in Massachusetts; top 12% in the U.S.
RN turnover (%)	47.8	42.6	42.9	bottom 37% in Massachusetts; bottom 39% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.99, RN 0.71, weekend 3.57. Staffing rating: 5/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5

Who owns this facility

For profit - Partnership

Owner / manager	Type	Role	Stake	Since
Starr, Richard	Individual	5% or Greater Direct Ownership Interest	100%	01/02/1986
Southwood at Norwell Nursing Center	Organization	Limited Partnership Interest	NOT APPLICABLE	05/19/1992
Southwood at Norwell Nursing Center, INC.	Organization	General Partnership Interest	NOT APPLICABLE	05/19/1992
Starr Healthgroup, LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	05/19/1992
Starr, Lindsey	Individual	Operational/Managerial Control	NOT APPLICABLE	05/04/2009
Starr, Richard	Individual	Operational/Managerial Control	NOT APPLICABLE	05/19/1992

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
"Can you show me how medications are stored and secured on the units, including controlled drugs?"
"Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
"What mental health services do you provide on-site, and who delivers them?"
"Can you show me the call buttons in the bathrooms and bathing areas, and tell me your average response time when one is pressed?"
"What does the care plan for a brand-new resident cover in the first 48 hours, and who writes it?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"What systems do you use to prevent medication errors, and what happens when one occurs?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Royal Norwell Nursing & Rehabilitation Center LLC	0.9 mi	Norwell, MA	★★★☆☆	3/5
Queen Anne Nursing Home, INC	1.5 mi	Hingham, MA	★★★★★	5/5
Linden Ponds	2.5 mi	Hingham, MA	★★★★☆	3/5
Webster Park Rehabilitation and Healthcare Center	2.8 mi	Rockland, MA	★★★★★	4/5
Southshore Health Care Center	3.0 mi	Rockland, MA	★☆☆☆☆	1/5
Dwyer Home	3.4 mi	Weymouth, MA	★★★★★	5/5
Care One at Weymouth	3.8 mi	Weymouth, MA	★★☆☆☆	2/5
Colony Center for Health and Rehabilitation	5.6 mi	Abington, MA	★☆☆☆☆	1/5
Pope Nursing Home	5.8 mi	Weymouth, MA	★★☆☆☆	2/5
Alliance Health at Braintree	6.0 mi	Braintree, MA	★★★★★	5/5
Royal Braintree Nursing and Rehabilitation Center	6.0 mi	Braintree, MA	★★☆☆☆	2/5
Harbor House Nursing & Rehabilitation Center	6.2 mi	Hingham, MA	★★★★☆	4/5

Compare this facility with the 3 closest →

All facilities in Norwell →

Facility data as of CMS processing date 2026-08-01. CCN 225597.

The Care File

Visit checklist — Southwood at Norwell Nursing Ctr

501 Cordwainer Drive, Norwell, MA 02061 · 7819827450

Health inspection rating 5/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
☐ "Can you show me how medications are stored and secured on the units, including controlled drugs?"
☐ "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
☐ "What mental health services do you provide on-site, and who delivers them?"
☐ "Can you show me the call buttons in the bathrooms and bathing areas, and tell me your average response time when one is pressed?"
☐ "What does the care plan for a brand-new resident cover in the first 48 hours, and who writes it?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "What systems do you use to prevent medication errors, and what happens when one occurs?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 225597 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)