Promenade Health and Rehabilitation
1101 S Promenade Boulevard, Rogers, AR 72758 · Benton County · 114 certified beds · avg 68 residents/day · certified since Jan 3, 2001
Part of chain: STEIN LTC (4 facilities, chain avg rating 4.5★)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
All citations in the current public record (9)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Dec 18, 2025 | D · Potential for harm, one-off | The facility used physical restraints — devices that limit a resident's movement — when they weren't needed for medical treatment. · from a complaint |
| Dec 18, 2025 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. |
| Dec 18, 2025 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Jul 25, 2024 | F · Potential for harm, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Jul 25, 2024 | E · Potential for harm, repeated | The facility used physical restraints — devices that limit a resident's movement — when they weren't needed for medical treatment. |
| Jul 25, 2024 | E · Potential for harm, repeated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| May 18, 2023 | F · Potential for harm, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| May 18, 2023 | E · Potential for harm, repeated | The facility's menus did not meet residents' nutritional needs, or were not prepared in advance, followed as written, kept up to date, or reviewed by a dietician. |
| May 18, 2023 | E · Potential for harm, repeated | The facility did not serve food and drinks that were appetizing, attractive, and at a safe and pleasant temperature. |
Inspection trend by year
Citations from standard inspections stayed about the same across the last two inspection cycles (3 → 3).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 3 | 0 | F |
| 2024 | 3 | 0 | F |
| 2025 | 3 | 0 | D |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Arkansas avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 4.76 | 4.71 | 3.95 | top 39% in Arkansas; top 17% in the U.S. |
| Registered Nurse hours | 0.29 | 0.48 | 0.69 | bottom 15% in Arkansas; bottom 9% in the U.S. |
| Weekend total nurse staffing | 4.09 | 4.04 | 3.50 | top 38% in Arkansas; top 20% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.27 | 0.28 | 0.48 | top 44% in Arkansas; bottom 26% in the U.S. |
| Total nursing staff turnover (%) | 63.8 | 49.5 | 45.8 | bottom 15% in Arkansas; bottom 11% in the U.S. |
| RN turnover (%) | 0.0 | 44.8 | 42.9 | — |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.13, RN 0.26, weekend 3.55. Staffing rating: 3/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 4/5 · long-stay residents: 4/5 · short-stay residents: 4/5
Who owns this facility
For profit - Limited Liability company
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Robert V Rye Liv Tr DTD 10042022 | Organization | 5% or Greater Direct Ownership Interest | 25% | 01/16/2023 |
| Rye, Robert | Individual | 5% or Greater Direct Ownership Interest | 25% | 07/01/2015 |
| Stein, James | Individual | 5% or Greater Direct Ownership Interest | 25% | 07/01/2015 |
| Stein, Paul | Individual | 5% or Greater Direct Ownership Interest | 25% | 07/01/2015 |
| Hamilton, Lance | Individual | Operational/Managerial Control | NOT APPLICABLE | 03/01/2018 |
| Hamilton, Lance | Individual | ADP of the SNF | NOT APPLICABLE | 03/01/2018 |
| Roach, Cameron | Individual | Operational/Managerial Control | NOT APPLICABLE | 11/10/2014 |
| Roach, Cameron | Individual | ADP of the SNF | NOT APPLICABLE | 11/10/2014 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "What is your policy on physical restraints, and what alternatives do you try first?"
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "Who reviews your menus, and can I see this week's menu and join my family member for a meal?"
- "Could I join residents for a meal to see the food quality and temperature for myself?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Hampton Place Healthcare, LLC | 1.3 mi | Rogers, AR | ★★★★★ | 5/5 | |
| Jamestown Nursing and Rehab, LLC | 1.3 mi | Rogers, AR | ★☆☆☆☆ | 1/5 | |
| Innisfree Health and Rehab, LLC | 1.5 mi | Rogers, AR | ★★☆☆☆ | 1/5 | |
| The Blossoms at Rogers Rehab & Nursing Center | 2.0 mi | Rogers, AR | ★★★★★ | 4/5 | |
| Bradford House Nursing and Rehab, LLC | 2.1 mi | Bentonville, AR | ★★★☆☆ | 3/5 | |
| Ashley Rehabilitation and Health Care Center | 2.6 mi | Rogers, AR | —/5 | SFF | |
| Rogers Health and Rehabilitation Center | 2.7 mi | Rogers, AR | ★★★☆☆ | 2/5 | |
| The Green House Cottages of Northwest Arkansas | 3.7 mi | Bentonville, AR | ★★★★★ | 5/5 | |
| Shiloh Nursing and Rehab, LLC | 7.5 mi | Springdale, AR | ★★★★★ | 4/5 | |
| Apple Creek Health and Rehab, LLC | 7.6 mi | Centerton, AR | ★★☆☆☆ | 2/5 |
Compare this facility with the 3 closest →
Facility data as of CMS processing date 2026-08-01. CCN 045361.