Quail Ridge Living Center, INC

Name: Quail Ridge Living Center, INC
Address: 564 STATE LINE ROAD, Colcord, OK, 74338, US
Telephone: 9184225138

564 State Line Road, Colcord, OK 74338 · Delaware County · 120 certified beds · avg 95 residents/day · certified since Jul 10, 2000

Part of chain: STEIN LTC (4 facilities, chain avg rating 4.5★)

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

4.80

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (20)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Jul 2, 2026	E · Potential for harm, repeated	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Jul 2, 2026	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Jul 2, 2026	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.
Jul 2, 2026	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation.
Jul 2, 2026	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Aug 23, 2024	F · Potential for harm, facility-wide	The facility did not properly inform residents or their representatives about arbitration agreements — contracts that give up the right to sue in court — including their right to refuse to sign.
Aug 23, 2024	E · Potential for harm, repeated	The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal.
Aug 23, 2024	E · Potential for harm, repeated	The facility did not have a registered nurse on duty at least 8 hours a day, or did not have a registered nurse serving full-time as director of nursing.
Aug 23, 2024	E · Potential for harm, repeated	The facility did not electronically submit complete and accurate staffing information to the government, based on payroll and other verifiable records.
Aug 23, 2024	D · Potential for harm, one-off	The facility did not enter each resident's assessment information into the required format and send it to the state within 7 days of completing the assessment, as the rules require.
Aug 23, 2024	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Aug 23, 2024	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Aug 23, 2024	D · Potential for harm, one-off	The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems.
Aug 23, 2024	D · Potential for harm, one-off	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits.
Jul 19, 2023	E · Potential for harm, repeated	The facility did not reassess a resident after a significant change in their condition, such as a sudden decline in health. A full new assessment is required when a resident's condition changes in a major way.
Jul 19, 2023	E · Potential for harm, repeated	The facility did not coordinate resident assessments with the state's pre-admission screening program for mental illness and intellectual disabilities, or failed to refer residents for the special services they need.
Jul 19, 2023	E · Potential for harm, repeated	The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems.
Jul 19, 2023	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Jul 19, 2023	D · Potential for harm, one-off	The facility did not properly complete the required screening (called PASARR) that identifies whether a person entering a nursing home has a mental illness or intellectual disability and needs specialized services.
Jul 19, 2023	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (9 → 5).

Year	Citations	Worst severity that year
2023	6	E
2024	9	F
2026	5	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Oklahoma avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.80	4.58	3.95	top 34% in Oklahoma; top 17% in the U.S.
Registered Nurse hours	0.42	0.41	0.69	top 41% in Oklahoma; bottom 25% in the U.S.
Weekend total nurse staffing	4.14	4.16	3.50	top 48% in Oklahoma; top 19% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.13	0.28	0.48	bottom 7% in Oklahoma; bottom 4% in the U.S.
Total nursing staff turnover (%)	45.6	55.5	45.8	top 23% in Oklahoma; bottom 48% in the U.S.
RN turnover (%)	14.3	53.6	42.9	top 5% in Oklahoma; top 7% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.65, RN 0.32, weekend 3.15. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 3/5 · long-stay residents: 4/5 · short-stay residents: 3/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Burris George, Amber	Individual	Indirect Ownership Interest	NOT APPLICABLE	01/06/2024
Decker, Sheri	Individual	Indirect Ownership Interest	NOT APPLICABLE	08/01/2023
Fields, Melanie	Individual	Indirect Ownership Interest	NOT APPLICABLE	01/06/2024
Pointer Kynes, Deborah	Individual	Indirect Ownership Interest	NOT APPLICABLE	12/30/2019
Pointer, Patrick	Individual	Indirect Ownership Interest	NOT APPLICABLE	03/11/1987
Quail Ridge Living Center INC	Organization	5% or Greater Direct Ownership Interest	100%	03/11/1987
Stein, James	Individual	Indirect Ownership Interest	NOT APPLICABLE	02/03/2009
Stein, Paul	Individual	Indirect Ownership Interest	NOT APPLICABLE	02/03/2009
Tonack, Sandra	Individual	Indirect Ownership Interest	NOT APPLICABLE	08/01/2023
Weaver, Robert	Individual	Indirect Ownership Interest	NOT APPLICABLE	08/01/2023
Weaver, Russel	Individual	Indirect Ownership Interest	NOT APPLICABLE	08/01/2023
Breashears & Foust P.C.	Organization	Operational/Managerial Control	NOT APPLICABLE	03/11/1987
Breashears & Foust P.C.	Organization	ADP of the SNF	NOT APPLICABLE	07/30/2025
Brown, Kathy	Individual	Operational/Managerial Control	NOT APPLICABLE	07/01/2010
Burris George, Amber	Individual	Corporate Director	NOT APPLICABLE	01/06/2024
Burris George, Amber	Individual	Operational/Managerial Control	NOT APPLICABLE	01/06/2024
Burris George, Amber	Individual	ADP of the SNF	NOT APPLICABLE	01/06/2024
Decker, Sheri	Individual	Operational/Managerial Control	NOT APPLICABLE	08/01/2023
Fields, Melanie	Individual	Corporate Director	NOT APPLICABLE	01/06/2024
Fields, Melanie	Individual	Operational/Managerial Control	NOT APPLICABLE	01/06/2024

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
"When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"Is signing an arbitration agreement required for admission, and can we refuse it without affecting my family member's care?"
"If you ever planned to discharge or transfer my family member, how much written notice would we receive and how could we appeal?"
"How many hours a day is a registered nurse physically in the building, including weekends?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Siloam Healthcare, LLC	1.1 mi	Siloam Springs, AR	★★☆☆☆	2/5
Apple Creek Health and Rehab, LLC	18.9 mi	Centerton, AR	★★☆☆☆	2/5

Compare this facility with the 2 closest →

All facilities in Colcord →

Facility data as of CMS processing date 2026-08-01. CCN 375386.

The Care File

Visit checklist — Quail Ridge Living Center, INC

564 State Line Road, Colcord, OK 74338 · 9184225138

Health inspection rating 4/5 · CMS overall 4/5· Fines (3y): $0

Questions for the administrator:

☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
☐ "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "Is signing an arbitration agreement required for admission, and can we refuse it without affecting my family member's care?"
☐ "If you ever planned to discharge or transfer my family member, how much written notice would we receive and how could we appeal?"
☐ "How many hours a day is a registered nurse physically in the building, including weekends?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 375386 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)