How to file a complaint about care →
No fines or payment denials in the published 3-year window.
2320 East Lamar Alexander Pkwy, Maryville, TN 37804 (opens Google Maps) · Blount County · (865) 273-8300· 76 certified beds · avg 66 residents/day · certified since Oct 3, 1997 · Medicare only — not Medicaid certified
Certified for Medicare only. Medicare pays for short rehabilitation stays, not for long-term care — and this facility cannot bill Medicaid, which is what most families rely on for a long stay. Ask what a long-term stay here would cost and how it would be paid for. Who pays for nursing home care →
Part of chain: TWIN RIVERS HEALTH & REHABILITATION (11 facilities, chain avg rating 3.9★)
New to these records? How to read an inspection report →
Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 2/5 · how star ratings work →
⚠ The most recent standard health inspection was more than 2 years ago — conditions may have changed.
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
Showing the latest 3 of 17 inspection findings. Open the full record below to read every finding.
The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint F-0684
The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · from a complaint F-0755
The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. · from a complaint F-0760
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Jan 22, 2026 | D · Potential for more than minimal harm, isolated | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint · F-0684 |
| Jan 22, 2026 | D · Potential for more than minimal harm, isolated | The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · from a complaint · F-0755 |
| Jan 22, 2026 | D · Potential for more than minimal harm, isolated | The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. · from a complaint · F-0760 |
| Jan 22, 2026 | D · Potential for more than minimal harm, isolated | The facility did not run an ongoing quality assurance committee that reviews care problems and creates plans to fix them. · from a complaint · F-0867 |
| Aug 17, 2023 | F · Potential for more than minimal harm, widespread | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| Aug 17, 2023 | E · Potential for more than minimal harm, pattern | The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care. · F-0578 |
| Aug 17, 2023 | D · Potential for more than minimal harm, isolated | The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal. · F-0623 |
| Aug 17, 2023 | D · Potential for more than minimal harm, isolated | The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable. · F-0655 |
| Aug 17, 2023 | D · Potential for more than minimal harm, isolated | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · F-0656 |
| Aug 17, 2023 | D · Potential for more than minimal harm, isolated | The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. · F-0657 |
| Aug 17, 2023 | D · Potential for more than minimal harm, isolated | The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail. · F-0698 |
| Aug 17, 2023 | D · Potential for more than minimal harm, isolated | The facility did not provide care that took into account residents' past trauma or their cultural backgrounds. Care is supposed to be sensitive to what residents have lived through and where they come from. · F-0699 |
| Aug 17, 2023 | D · Potential for more than minimal harm, isolated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
| Jan 15, 2020 | E · Potential for more than minimal harm, pattern | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · F-0689 |
| Jan 15, 2020 | D · Potential for more than minimal harm, isolated | The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. · F-0657 |
| Dec 12, 2018 | E · Potential for more than minimal harm, pattern | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| Dec 12, 2018 | D · Potential for more than minimal harm, isolated | The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups. · F-0558 |
Citations from standard inspections increased between the last two inspection cycles (2 → 9).
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2018 | 2 | 0 | E |
| 2020 | 2 | 0 | E |
| 2023 | 9 | 0 | F |
| 2026 | 4 | 0 | D |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
How to file a complaint about care →
No fines or payment denials in the published 3-year window.
What these staffing numbers mean →
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | Tennessee avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 3.84 | 3.62 | 3.95 | top 29% in Tennessee; top 46% in the U.S. |
| Registered Nurse hours | 1.01 | 0.57 | 0.69 | top 6% in Tennessee; top 15% in the U.S. |
| Weekend total nurse staffing | 3.27 | 3.15 | 3.50 | top 32% in Tennessee; bottom 46% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.59 | 0.39 | 0.48 | top 12% in Tennessee; top 23% in the U.S. |
| Total nursing staff turnover (%) | 50.0 | 48.9 | 45.8 | top 50% in Tennessee; bottom 38% in the U.S. |
| RN turnover (%) | 33.3 | 43.2 | 42.9 | top 30% in Tennessee; top 33% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.36, RN 1.15, weekend 3.70.Comparing with Medicare Care Compare? Care Compare shows the raw figure (4.36 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 4/5.
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 4/5 · long-stay residents: —/5 · short-stay residents: 4/5
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Ocoee Transitional Care Center LLC. CMS inspection and staffing records do not tell us what this home will charge you.
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Understand who pays for care · How we handle price evidence · Report an incorrect price
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Bradley, Don | Individual | Operational/Managerial Control | NOT APPLICABLE | 07/01/2024 |
| Burton, William | Individual | Managing Control - Governing Body | NOT APPLICABLE | 02/07/2024 |
| Burton, William | Individual | Operational/Managerial Control | NOT APPLICABLE | 07/01/2024 |
| Cunliffe, Joseph | Individual | Managing Control - Governing Body | NOT APPLICABLE | 07/01/2024 |
| Davis, Clinton | Individual | Operational/Managerial Control | NOT APPLICABLE | 06/18/2024 |
| Davis, Clinton | Individual | Individual Is an Owner, Partner or Trustee of Any ADP of the SNF | NOT APPLICABLE | 08/22/2025 |
| Davis, Clinton | Individual | ADP of the SNF | NOT APPLICABLE | 06/18/2024 |
| Functional Pathways of Tennessee LLC | Organization | ADP of the SNF | NOT APPLICABLE | 07/01/2024 |
| Guardian Pharmacy of Knoxville, LLC | Organization | ADP of the SNF | NOT APPLICABLE | 07/01/2024 |
| Holcombe, Michelle | Individual | Operational/Managerial Control | NOT APPLICABLE | 07/01/2024 |
| Holcombe, Michelle | Individual | ADP of the SNF | NOT APPLICABLE | 07/01/2024 |
| Hunt, Billy | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/06/2025 |
| Hunt, Billy | Individual | ADP of the SNF | NOT APPLICABLE | 01/06/2025 |
| Kupchynsky, Kathleen | Individual | Managing Control - Governing Body | NOT APPLICABLE | 02/07/2024 |
| Kupchynsky, Kathleen | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/07/2025 |
| Ocoee Foundation INC | Organization | Operational/Managerial Control | NOT APPLICABLE | 07/01/2024 |
| Ocoee Foundation INC | Organization | ADP of the SNF | NOT APPLICABLE | 07/01/2024 |
| Ocoee Tcc-Mvv Propco LLC | Organization | ADP of the SNF | NOT APPLICABLE | 07/01/2024 |
| Phillips, Dorothy | Individual | Managing Control - Governing Body | NOT APPLICABLE | 02/07/2024 |
| Phillips, Dorothy | Individual | Corporate Director | NOT APPLICABLE | 02/07/2024 |
Showing 20 of 38 parties CMS has on file for this facility; 18 are not displayed. The full list is in the CMS Ownership dataset.
CMS lists this facility under the chain Twin Rivers Health & Rehabilitation — 11 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.
Listed by state, then facility name — not a ranking. Showing 8 of the 10 others, continuing from this facility's own place in that list.
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Asbury Place at Maryville | 1.0 mi | Maryville, TN | ★☆☆☆☆ | 2/5 | abuse |
| Fairpark Health and Rehabilitation | 1.9 mi | Maryville, TN | ★★☆☆☆ | 1/5 | |
| Shannondale of Maryville Health Care Center | 2.4 mi | Maryville, TN | ★★★★★ | 4/5 | |
| Foothills Transitional Care and Rehabilitation | 2.9 mi | Maryville, TN | ★★☆☆☆ | 2/5 | |
| Life Care Center of Blount County | 6.8 mi | Louisville, TN | ★★★☆☆ | 2/5 | |
| Lyonsview Health and Rehabilitation Center | 12.2 mi | Knoxville, TN | ★☆☆☆☆ | 1/5 | SFF |
| NHC Healthcare, Farragut | 12.8 mi | Knoxville, TN | ★★★★★ | 4/5 | |
| Fort Sanders Tcu | 13.9 mi | Knoxville, TN | ★★★★☆ | 4/5 | |
| NHC Healthcare, Ft Sanders | 14.0 mi | Knoxville, TN | ★★★☆☆ | 2/5 | |
| West Hills Health and Rehab | 14.0 mi | Knoxville, TN | ★★★☆☆ | 4/5 | |
| Legacy Park Health and Rehabilitation | 14.1 mi | Knoxville, TN | ★☆☆☆☆ | 2/5 | |
| Wellpark Health and Rehabilitation | 14.1 mi | Knoxville, TN | ★★★☆☆ | 2/5 |
Facility data as of CMS processing date 2026-08-01. CCN 445404.
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