Shannondale of Maryville Health Care Center
803 Shannondale Way, Maryville, TN 37803 · Blount County · 44 certified beds · avg 39 residents/day · certified since Jul 7, 2003
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
All citations in the current public record (6)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Sep 4, 2025 | D · Potential for harm, one-off | The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly. · from a complaint |
| Sep 4, 2025 | D · Potential for harm, one-off | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint |
| Sep 4, 2025 | D · Potential for harm, one-off | The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint |
| Jul 7, 2022 | F · Potential for harm, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Jul 7, 2022 | D · Potential for harm, one-off | When a resident had a planned discharge, the facility did not make sure the necessary information was communicated to the resident and to the doctors or facility taking over their care. |
| Aug 21, 2019 | E · Potential for harm, repeated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. |
Inspection trend by year
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2019 | 1 | 0 | E |
| 2022 | 2 | 0 | F |
| 2025 | 3 | 0 | D |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Tennessee avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 4.90 | 3.62 | 3.95 | top 8% in Tennessee; top 15% in the U.S. |
| Registered Nurse hours | 1.19 | 0.57 | 0.69 | top 4% in Tennessee; top 10% in the U.S. |
| Weekend total nurse staffing | 4.50 | 3.15 | 3.50 | top 5% in Tennessee; top 12% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.68 | 0.39 | 0.48 | top 7% in Tennessee; top 17% in the U.S. |
| Total nursing staff turnover (%) | 57.4 | 48.9 | 45.8 | bottom 25% in Tennessee; bottom 20% in the U.S. |
| RN turnover (%) | 66.7 | 43.2 | 42.9 | bottom 16% in Tennessee; bottom 15% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.46, RN 1.08, weekend 4.09. Staffing rating: 4/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 5/5 · long-stay residents: 4/5 · short-stay residents: 5/5
Who owns this facility
Non profit - Church related
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Taylor, Todd | Individual | 5% or Greater Direct Ownership Interest | 8% | 01/01/2018 |
| Booker, Melinda | Individual | Corporate Director | NOT APPLICABLE | 01/01/2014 |
| Criswell, Rebecca | Individual | Corporate Director | NOT APPLICABLE | 01/01/2020 |
| Dalton, Roy | Individual | Corporate Director | NOT APPLICABLE | 01/01/2009 |
| Jarvis, Stuart | Individual | Corporate Director | NOT APPLICABLE | 01/01/2010 |
| Jones, Deborah | Individual | Corporate Director | NOT APPLICABLE | 01/01/2009 |
| Keasling, Dale | Individual | Corporate Director | NOT APPLICABLE | 01/01/1974 |
| Martin, Sandra | Individual | Corporate Director | NOT APPLICABLE | 01/01/1996 |
| Maxwell, David | Individual | W-2 Managing Employee | NOT APPLICABLE | 07/07/2003 |
| Taylor, Todd | Individual | W-2 Managing Employee | NOT APPLICABLE | 01/01/2018 |
| Taylor, Todd | Individual | Corporate Officer | NOT APPLICABLE | 01/01/2018 |
| West, Charles | Individual | Corporate Director | NOT APPLICABLE | 01/01/2007 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "Walk me through what happens when a resident or family files a grievance — who responds and how fast?"
- "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
- "If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "What exactly do you hand off to the next provider when a resident is discharged, and how do you confirm they received it?"
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Foothills Transitional Care and Rehabilitation | 0.5 mi | Maryville, TN | ★★☆☆☆ | 2/5 | |
| Fairpark Health and Rehabilitation | 1.0 mi | Maryville, TN | ★★☆☆☆ | 1/5 | |
| Ocoee Transitional Care Center LLC | 2.4 mi | Maryville, TN | ★★☆☆☆ | 2/5 | |
| Asbury Place at Maryville | 3.4 mi | Maryville, TN | ★☆☆☆☆ | 2/5 | abuse |
| Life Care Center of Blount County | 7.7 mi | Louisville, TN | ★★★☆☆ | 2/5 | |
| NHC Healthcare, Farragut | 12.2 mi | Knoxville, TN | ★★★★★ | 4/5 | |
| Lyonsview Health and Rehabilitation Center | 13.3 mi | Knoxville, TN | ★☆☆☆☆ | 1/5 | SFF |
| Legacy Park Health and Rehabilitation | 14.9 mi | Knoxville, TN | ★☆☆☆☆ | 2/5 | |
| Wellpark Health and Rehabilitation | 14.9 mi | Knoxville, TN | ★★★☆☆ | 2/5 | |
| West Hills Health and Rehab | 14.9 mi | Knoxville, TN | ★★★☆☆ | 4/5 | |
| Fort Sanders Tcu | 15.6 mi | Knoxville, TN | ★★★★☆ | 4/5 | |
| NHC Healthcare, Ft Sanders | 15.6 mi | Knoxville, TN | ★★★☆☆ | 2/5 |
Compare this facility with the 3 closest →
Facility data as of CMS processing date 2026-08-01. CCN 445472.