New York ›Manhasset

Northwell Health Stern Family Center for Rehabilit

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300 Community Drive, Manhasset, NY 11030 (opens Google Maps) · Nassau County · (516) 562-8008· 256 certified beds · avg 238 residents/day · certified since Apr 1, 1989 · Medicare and Medicaid certified

Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →

3/5
Health inspection rating (on-site)
inspected Feb 12, 2025
0
Serious findings on record
$0
Fines, last 3 years
4.45
Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

New to these records? How to read an inspection report →

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 5/5 · how star ratings work →

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.

Inspection findings in the public record

Showing the latest 3 of 14 inspection findings. Open the full record below to read every finding.

  1. D · Potential for more than minimal harm, isolated

    The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care. F-0578

  2. D · Potential for more than minimal harm, isolated

    The facility did not have doctor's orders in place for a resident's immediate care at the time the resident was admitted. F-0635

  3. D · Potential for more than minimal harm, isolated

    The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. F-0641

View all 14 inspection findingsShow only the latest 3 findings

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.

DateSeverityWhat the facility was cited for
Feb 12, 2025D · Potential for more than minimal harm, isolatedThe facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care. · F-0578
Feb 12, 2025D · Potential for more than minimal harm, isolatedThe facility did not have doctor's orders in place for a resident's immediate care at the time the resident was admitted. · F-0635
Feb 12, 2025D · Potential for more than minimal harm, isolatedThe facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. · F-0641
Feb 12, 2025D · Potential for more than minimal harm, isolatedThe facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · F-0656
Feb 12, 2025D · Potential for more than minimal harm, isolatedThe facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. · F-0657
Feb 12, 2025D · Potential for more than minimal harm, isolatedThe facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · F-0684
Feb 12, 2025D · Potential for more than minimal harm, isolatedThe facility did not make sure its nurses and nurse aides had the skills and training needed to properly care for every resident. · F-0726
Feb 12, 2025D · Potential for more than minimal harm, isolatedThe facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880
Nov 3, 2023D · Potential for more than minimal harm, isolatedThe facility did not honor residents' right to make their own choices about their daily lives, such as when to wake up, what to eat, or how to spend their time. · F-0561
Nov 3, 2023D · Potential for more than minimal harm, isolatedThe facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint · F-0689
Nov 3, 2023D · Potential for more than minimal harm, isolatedThe facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · F-0761
Nov 3, 2023D · Potential for more than minimal harm, isolatedThe facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880
Sep 29, 2021D · Potential for more than minimal harm, isolatedThe facility did not provide safe and appropriate pain management for a resident who needed it. · F-0697
Sep 29, 2021D · Potential for more than minimal harm, isolatedThe facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · F-0842

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (4 → 8).

Citations by recorded inspection yearPublished citation counts, not a quality score · Source: CMS, 2026-08-01
All citationsSerious citations (G–L)
2021
All citations: 2
Serious citations (G–L): 0
2023
All citations: 4
Serious citations (G–L): 0
2025
All citations: 8
Serious citations (G–L): 0

All bars start at zero. Exact values and supporting details remain below.

YearCitationsSerious (G–L)Worst severity that year
202120D
202340D
202580D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

How to file a complaint about care →

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

What these staffing numbers mean →

Nurse time, in contextAdjusted hours per resident per day · Source: CMS, 2026-08-01
This facilityNew York averageU.S. average
Total nurse staffing (hours per resident per day)
This facility: 4.45
New York average: 3.58
U.S. average: 3.95
Registered Nurse hours
This facility: 1.43
New York average: 0.68
U.S. average: 0.69
Weekend total nurse staffing
This facility: 4.13
New York average: 3.13
U.S. average: 3.50

All bars start at zero. Exact values and supporting details remain below.

MeasureThis facilityNew York avgU.S. avgWhere it stands
Total nurse staffing (hours per resident per day)4.453.583.95top 14% in New York; top 25% in the U.S.
Registered Nurse hours1.430.680.69top 3% in New York; top 5% in the U.S.
Weekend total nurse staffing4.133.133.50top 8% in New York; top 19% in the U.S.
Weekend RN hours (not acuity-adjusted)1.310.480.48top 3% in New York; top 3% in the U.S.
Total nursing staff turnover (%)31.640.345.8top 33% in New York; top 17% in the U.S.
RN turnover (%)35.139.842.9top 44% in New York; top 39% in the U.S.

Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.99, RN 1.61, weekend 4.64.Comparing with Medicare Care Compare? Care Compare shows the raw figure (4.99 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 5/5.

Quality measures: assessments & claims

Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5

Costs & payment

Price evidence · separate from quality

No verified facility-specific private-pay price is available in our data for Northwell Health Stern Family Center for Rehabilit. CMS inspection and staffing records do not tell us what this home will charge you.

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Understand who pays for care · How we handle price evidence · Report an incorrect price

Who owns this facility

How to read ownership records →

Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →

Non profit - Corporation

Owner / managerTypeRoleStakeSince
Claster, MarkIndividualCorporate DirectorNOT APPLICABLE03/07/2014
Cusack, MicheleIndividualCorporate OfficerNOT APPLICABLE09/12/2017
Dowling, MichaelIndividualW-2 Managing EmployeeNOT APPLICABLE03/07/2014
Dowling, MichaelIndividualCorporate DirectorNOT APPLICABLE03/07/2014
Goldstein, RichardIndividualCorporate DirectorNOT APPLICABLE03/07/2014
Kaiser, GerardIndividualW-2 Managing EmployeeNOT APPLICABLE01/01/2000
Mack, WilliamIndividualCorporate DirectorNOT APPLICABLE03/07/2014
Rubenstein, BarryIndividualCorporate DirectorNOT APPLICABLE03/07/2014
Siskind, DavidIndividualW-2 Managing EmployeeNOT APPLICABLE01/01/2000
Solazzo, MarkIndividualW-2 Managing EmployeeNOT APPLICABLE03/07/2014
Solazzo, MarkIndividualCorporate DirectorNOT APPLICABLE03/07/2014
Zucker, DonaldIndividualCorporate DirectorNOT APPLICABLE03/07/2014

All 12 owning or managing parties CMS has on file are shown — none excluded.

Questions to ask on your visit

Full visit checklist →

Print visit checklist

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

  • "How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
  • "When a new resident arrives, how do you make sure the doctor's orders for their care and medications are in place from day one?"
  • "Who completes resident assessments here, and how do you check them for accuracy?"
  • "Can you show me an example care plan, and how are families included when it's created and updated?"
  • "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
  • "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
  • "How do you verify that your nurses and aides have the skills to care for residents with needs like my family member's?"
  • "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"

Also worth asking anywhere

  • "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
  • "Can I see the plan of correction for the findings in your most recent state inspection?"
  • "CMS reports 32% total nursing staff turnover here — who on the care team has been with you longest?"
  • "Can I visit again unannounced, at a mealtime or on a weekend?"

Nearby facilities (12 closest of 239 within 20 miles)

FacilityDistanceCityOverallInspectionFlags
Highfield Gardens Care Center of Great Neck0.3 miGreat Neck, NY★★★★☆3/5
The Grand Rehabilitation and Nursing at Great Neck1.3 miGreat Neck, NY★☆☆☆☆1/5
Parker Jewish Institute for Health Care & Rehab1.6 miNew Hyde Park, NY★★★★★5/5
Little Neck Care Center1.7 miLittle Neck, NY★★☆☆☆1/5
New Glen Oaks Nursing Home, INC2.0 miGlen Oaks, NY★★★☆☆3/5
Sunharbor Manor3.2 miRoslyn Heights, NY★★☆☆☆2/5
Ozanam Hall of Queens Nursing Home INC4.0 miBayside, NY★★★☆☆3/5
St Mary's Hospital for Children4.0 miBayside, NY★★★★★4/5
Windsor Park Rehab & Nursing Center4.1 miQueens Village, NY★★☆☆☆1/5
Sands Point Center for Health and Rehabilitation4.5 miPort Washington, NY★★★★☆3/5
Garden Care Center5.1 miFranklin Square, NY★★★★★4/5
Queen of Peace Residence5.2 miQueens Village, NY★★★★★4/5

Compare this facility with the 3 closest →

Other facilities in the same county

CMS records place this facility in Nassau, NY — 36 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.

Listed by facility name — not a ranking. Homes already in the table above are not repeated here.

All facilities in Manhasset →

Facility data as of CMS processing date 2026-08-01. CCN 335702.

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