Northwell Health Stern Family Center for Rehabilit

Name: Northwell Health Stern Family Center for Rehabilit
Address: 300 Community Drive, Manhasset, NY, 11030, US
Telephone: 5165628008

300 Community Drive, Manhasset, NY 11030 · Nassau County · 256 certified beds · avg 238 residents/day · certified since Apr 1, 1989

3/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

4.45

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 5/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (14)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Feb 12, 2025	D · Potential for harm, one-off	The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care.
Feb 12, 2025	D · Potential for harm, one-off	The facility did not have doctor's orders in place for a resident's immediate care at the time the resident was admitted.
Feb 12, 2025	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Feb 12, 2025	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Feb 12, 2025	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Feb 12, 2025	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Feb 12, 2025	D · Potential for harm, one-off	The facility did not make sure its nurses and nurse aides had the skills and training needed to properly care for every resident.
Feb 12, 2025	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Nov 3, 2023	D · Potential for harm, one-off	The facility did not honor residents' right to make their own choices about their daily lives, such as when to wake up, what to eat, or how to spend their time.
Nov 3, 2023	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Nov 3, 2023	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Nov 3, 2023	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Sep 29, 2021	D · Potential for harm, one-off	The facility did not provide safe and appropriate pain management for a resident who needed it.
Sep 29, 2021	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (4 → 8).

Year	Citations	Worst severity that year
2021	2	D
2023	4	D
2025	8	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	New York avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.45	3.58	3.95	top 14% in New York; top 25% in the U.S.
Registered Nurse hours	1.43	0.68	0.69	top 3% in New York; top 5% in the U.S.
Weekend total nurse staffing	4.13	3.13	3.50	top 8% in New York; top 19% in the U.S.
Weekend RN hours (not acuity-adjusted)	1.31	0.48	0.48	top 3% in New York; top 3% in the U.S.
Total nursing staff turnover (%)	31.6	40.3	45.8	top 33% in New York; top 17% in the U.S.
RN turnover (%)	35.1	39.8	42.9	top 44% in New York; top 39% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.99, RN 1.61, weekend 4.64. Staffing rating: 5/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5

Who owns this facility

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
Claster, Mark	Individual	Corporate Director	NOT APPLICABLE	03/07/2014
Cusack, Michele	Individual	Corporate Officer	NOT APPLICABLE	09/12/2017
Dowling, Michael	Individual	W-2 Managing Employee	NOT APPLICABLE	03/07/2014
Dowling, Michael	Individual	Corporate Director	NOT APPLICABLE	03/07/2014
Goldstein, Richard	Individual	Corporate Director	NOT APPLICABLE	03/07/2014
Kaiser, Gerard	Individual	W-2 Managing Employee	NOT APPLICABLE	01/01/2000
Mack, William	Individual	Corporate Director	NOT APPLICABLE	03/07/2014
Rubenstein, Barry	Individual	Corporate Director	NOT APPLICABLE	03/07/2014
Siskind, David	Individual	W-2 Managing Employee	NOT APPLICABLE	01/01/2000
Solazzo, Mark	Individual	W-2 Managing Employee	NOT APPLICABLE	03/07/2014
Solazzo, Mark	Individual	Corporate Director	NOT APPLICABLE	03/07/2014
Zucker, Donald	Individual	Corporate Director	NOT APPLICABLE	03/07/2014

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
"When a new resident arrives, how do you make sure the doctor's orders for their care and medications are in place from day one?"
"Who completes resident assessments here, and how do you check them for accuracy?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"How do you verify that your nurses and aides have the skills to care for residents with needs like my family member's?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Highfield Gardens Care Center of Great Neck	0.3 mi	Great Neck, NY	★★★★☆	3/5
The Grand Rehabilitation and Nursing at Great Neck	1.3 mi	Great Neck, NY	★☆☆☆☆	1/5
Parker Jewish Institute for Health Care & Rehab	1.6 mi	New Hyde Park, NY	★★★★★	5/5
Little Neck Care Center	1.7 mi	Little Neck, NY	★★☆☆☆	1/5
New Glen Oaks Nursing Home, INC	2.0 mi	Glen Oaks, NY	★★★☆☆	3/5
Sunharbor Manor	3.2 mi	Roslyn Heights, NY	★★☆☆☆	2/5
Ozanam Hall of Queens Nursing Home INC	4.0 mi	Bayside, NY	★★★☆☆	3/5
St Mary's Hospital for Children	4.0 mi	Bayside, NY	★★★★★	4/5
Windsor Park Rehab & Nursing Center	4.1 mi	Queens Village, NY	★★☆☆☆	1/5
Sands Point Center for Health and Rehabilitation	4.4 mi	Port Washington, NY	★★★★☆	3/5

Compare this facility with the 3 closest →

All facilities in Manhasset →

Facility data as of CMS processing date 2026-08-01. CCN 335702.

The Care File

Visit checklist — Northwell Health Stern Family Center for Rehabilit

300 Community Drive, Manhasset, NY 11030 · 5165628008

Health inspection rating 3/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
☐ "When a new resident arrives, how do you make sure the doctor's orders for their care and medications are in place from day one?"
☐ "Who completes resident assessments here, and how do you check them for accuracy?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "How do you verify that your nurses and aides have the skills to care for residents with needs like my family member's?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 335702 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)