Havenwood-Heritage Heights
33 Christian Avenue, Concord, NH 03301 · Merrimack County · 70 certified beds · avg 64 residents/day · certified since Jul 8, 1969
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 2/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
All citations in the current public record (7)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Apr 22, 2026 | F · Potential for harm, facility-wide | The facility did not electronically submit complete and accurate staffing information to the government, based on payroll and other verifiable records. |
| Apr 22, 2026 | F · Potential for harm, facility-wide | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Mar 13, 2025 | E · Potential for harm, repeated | The facility did not develop and follow policies and procedures for offering residents flu and pneumonia vaccinations. |
| Mar 13, 2025 | D · Potential for harm, one-off | The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits. |
| Feb 22, 2024 | E · Potential for harm, repeated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Feb 22, 2024 | D · Potential for harm, one-off | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. |
| Feb 22, 2024 | B · Minimal risk, repeated | The facility did not reassess a resident after a significant change in their condition, such as a sudden decline in health. A full new assessment is required when a resident's condition changes in a major way. |
Inspection trend by year
Citations from standard inspections stayed about the same across the last two inspection cycles (2 → 2).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2024 | 3 | 0 | E |
| 2025 | 2 | 0 | E |
| 2026 | 2 | 0 | F |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | New Hampshire avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 6.06 | 4.11 | 3.95 | top 8% in New Hampshire; top 4% in the U.S. |
| Registered Nurse hours | 1.19 | 0.82 | 0.69 | top 11% in New Hampshire; top 10% in the U.S. |
| Weekend total nurse staffing | 5.74 | 3.67 | 3.50 | top 4% in New Hampshire; top 3% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.69 | 0.55 | 0.48 | top 22% in New Hampshire; top 17% in the U.S. |
| Total nursing staff turnover (%) | 0.0 | 44.1 | 45.8 | — |
| RN turnover (%) | 0.0 | 40.9 | 42.9 | — |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 5.23, RN 1.03, weekend 4.96. Staffing rating: 4/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 4/5 · long-stay residents: 3/5 · short-stay residents: 4/5
Who owns this facility
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Citizens Bank Na | Organization | 5% or Greater Mortgage Interest | NOT APPLICABLE | 11/01/2013 |
| Citizens Funding Corporation | Organization | 5% or Greater Mortgage Interest | NOT APPLICABLE | 08/25/2016 |
| Gill, David | Individual | Corporate Director | NOT APPLICABLE | 04/15/2021 |
| Gill, David | Individual | Corporate Officer | NOT APPLICABLE | 05/25/2022 |
| Hatfield, Douglas | Individual | Corporate Director | NOT APPLICABLE | 04/30/2016 |
| Judd, Tracy | Individual | Corporate Officer | NOT APPLICABLE | 04/23/2006 |
| Judd, Tracy | Individual | Operational/Managerial Control | NOT APPLICABLE | 04/23/2006 |
| New Hampshire Health and Education Facilities Authority | Organization | 5% or Greater Mortgage Interest | NOT APPLICABLE | 11/01/2013 |
| Palmieri, Michael | Individual | Corporate Officer | NOT APPLICABLE | 01/05/1998 |
| Palmieri, Michael | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/05/1998 |
| Rankin, Gordon | Individual | Corporate Director | NOT APPLICABLE | 10/15/2018 |
| Skabo, Sean | Individual | Corporate Director | NOT APPLICABLE | 09/15/2022 |
| Slepian, Beth | Individual | Corporate Director | NOT APPLICABLE | 09/16/2017 |
| Slepian, Beth | Individual | Corporate Officer | NOT APPLICABLE | 05/25/2022 |
| Snow Wade, Lisa | Individual | Corporate Director | NOT APPLICABLE | 04/06/2017 |
| Snow Wade, Lisa | Individual | Corporate Officer | NOT APPLICABLE | 05/25/2022 |
| Sparks, Anna Marie | Individual | Corporate Director | NOT APPLICABLE | 04/15/2012 |
| Udaloy, John | Individual | Corporate Director | NOT APPLICABLE | 04/15/2015 |
| Udaloy, John | Individual | Corporate Officer | NOT APPLICABLE | 05/25/2022 |
| Van Beaver, Leo | Individual | Corporate Director | NOT APPLICABLE | 04/15/2015 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "How do your actual daily staffing levels compare to what's reported on Medicare's Care Compare website?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "What percentage of your residents and staff are vaccinated against flu and pneumonia, and how do you offer the vaccines?"
- "What is your approach to psychiatric medications — how do you try non-drug options first and work to reduce doses over time?"
- "Can you show me how medications are stored and secured on the units, including controlled drugs?"
- "If my family member's health suddenly changes, how quickly do you reassess them and update their care?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Harris Hill Center, Genesis Healthcare | 2.1 mi | Concord, NH | ★★☆☆☆ | 2/5 | |
| Presidential Oaks | 2.5 mi | Concord, NH | ★★★☆☆ | 2/5 | |
| Pleasant View Center | 2.9 mi | Concord, NH | —/5 | SFF | |
| Epsom Healthcare Center | 7.7 mi | Epsom, NH | ★★☆☆☆ | 2/5 | |
| Merrimack County Nursing Home | 11.9 mi | Boscawen, NH | ★★★☆☆ | 2/5 | |
| Hackett Hill Healthcare Center | 12.4 mi | Manchester, NH | ★★☆☆☆ | 1/5 | |
| Goffstown Nursing and Rehab Center | 13.6 mi | Goffstown, NH | ★☆☆☆☆ | 1/5 | |
| Hillsborough County Nursing Home | 14.4 mi | Goffstown, NH | ★★★★★ | 3/5 | |
| Courville at Manchester | 14.8 mi | Manchester, NH | ★★☆☆☆ | 1/5 | SFF |
| Mount Carmel Rehabilitation and Nursing Center | 15.4 mi | Manchester, NH | ★★★★☆ | 4/5 |
Compare this facility with the 3 closest →
Facility data as of CMS processing date 2026-08-01. CCN 305016.