Mill-Pond

Name: Mill-Pond
Address: 1201 SE Mill Pond Court, Ankeny, IA, 50021, US
Telephone: 5159642273

1201 SE Mill Pond Court, Ankeny, IA 50021 · Polk County · 60 certified beds · avg 55 residents/day · certified since Sep 19, 1995

Part of chain: PRESBYTERIAN HOMES & SERVICES (21 facilities, chain avg rating 4.3★)

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

5.21

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (10)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Mar 19, 2026	D · Potential for harm, one-off	The facility gave residents unnecessary mind-altering (psychotropic) medications, or used drugs in a way that restrained residents by dulling their ability to think, move, or function.
Mar 19, 2026	D · Potential for harm, one-off	The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason.
Mar 19, 2026	D · Potential for harm, one-off	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Mar 6, 2025	D · Potential for harm, one-off	The facility did not provide each resident with a nourishing, tasty, well-balanced diet that meets their daily nutritional and special dietary needs.
Mar 6, 2025	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
Apr 15, 2024	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · from a complaint
Apr 15, 2024	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Apr 15, 2024	D · Potential for harm, one-off	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint
Apr 15, 2024	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Apr 15, 2024	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · from a complaint

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (2 → 3).

Year	Citations	Worst severity that year
2024	5	D
2025	2	D
2026	3	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Iowa avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	5.21	4.37	3.95	top 13% in Iowa; top 10% in the U.S.
Registered Nurse hours	1.12	0.85	0.69	top 17% in Iowa; top 12% in the U.S.
Weekend total nurse staffing	4.74	3.86	3.50	top 8% in Iowa; top 9% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.69	0.51	0.48	top 17% in Iowa; top 17% in the U.S.
Total nursing staff turnover (%)	37.1	44.0	45.8	top 35% in Iowa; top 29% in the U.S.
RN turnover (%)	42.9	42.1	42.9	bottom 49% in Iowa; bottom 49% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.58, RN 0.98, weekend 4.16. Staffing rating: 5/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 4/5 · short-stay residents: 4/5

Who owns this facility

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
Presbyterian Homes and Services	Organization	5% or Greater Direct Ownership Interest	100%	03/11/2011
Burns, Katherine	Individual	Operational/Managerial Control	NOT APPLICABLE	10/01/2023
Burns, Katherine	Individual	ADP of the SNF	NOT APPLICABLE	10/01/2023
Culp, Jesica	Individual	Operational/Managerial Control	NOT APPLICABLE	10/06/2025
Culp, Jesica	Individual	ADP of the SNF	NOT APPLICABLE	10/06/2025
First Interstate Bank	Organization	5% or Greater Mortgage Interest	NOT APPLICABLE	02/01/2022
First Interstate Bank	Organization	5% or Greater Security Interest	NOT APPLICABLE	02/01/2022
Fletcher, Jonathan	Individual	Corporate Director	NOT APPLICABLE	02/01/2025
Fletcher, Jonathan	Individual	Corporate Officer	NOT APPLICABLE	02/01/2025
Fletcher, Jonathan	Individual	Operational/Managerial Control	NOT APPLICABLE	02/01/2025
Fletcher, Jonathan	Individual	ADP of the SNF	NOT APPLICABLE	02/01/2025
Meyer, Mark	Individual	Operational/Managerial Control	NOT APPLICABLE	03/11/2011
Meyer, Mark	Individual	ADP of the SNF	NOT APPLICABLE	03/11/2011
Pederson, Mark	Individual	Corporate Director	NOT APPLICABLE	01/01/2023
Peterson, Heidi	Individual	Corporate Director	NOT APPLICABLE	01/01/2023
Peterson, Heidi	Individual	Corporate Officer	NOT APPLICABLE	12/01/2025
Peterson, Heidi	Individual	Operational/Managerial Control	NOT APPLICABLE	01/01/2023
Peterson, Heidi	Individual	ADP of the SNF	NOT APPLICABLE	01/01/2023
PHS Management, LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	03/11/2011
PHS Management, LLC	Organization	ADP of the SNF	NOT APPLICABLE	10/21/2025

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What percentage of your residents are on antipsychotic or sedating medications, and how do you work to reduce that?"
"How often is each resident's medication list reviewed, and who decides when a drug can be reduced or stopped?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"Can I see a sample menu, and how do you handle special diets like low-sodium or diabetic meals?"
"How do you keep residents' medical records accurate, complete, and secure?"
"Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
"When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
"If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Sunny View Care Center	2.2 mi	Ankeny, IA	★★☆☆☆	2/5
The Bridges at Ankeny	2.2 mi	Ankeny, IA	★★★☆☆	2/5
On with Life	2.3 mi	Ankeny, IA	★★★★☆	4/5
Trinity Center at Luther Park	7.1 mi	Des Moines, IA	★☆☆☆☆	1/5
Bishop Drumm Retirement Center	7.2 mi	Johnston, IA	★☆☆☆☆	1/5	SFF
Childserve Habilitation Center	7.5 mi	Johnston, IA	★★★★★	3/5
Altoona Nursing and Rehabilitation Center	7.6 mi	Altoona, IA	★☆☆☆☆	2/5
Valley View Village	7.6 mi	Des Moines, IA	★★★☆☆	2/5
Azria Health Park Place	7.6 mi	Des Moines, IA	★☆☆☆☆	1/5	SFF
On with Life Long Term Care	8.0 mi	Polk City, IA	★★★★★	5/5

Compare this facility with the 3 closest →

All facilities in Ankeny →

Facility data as of CMS processing date 2026-08-01. CCN 165261.

The Care File

Visit checklist — Mill-Pond

1201 SE Mill Pond Court, Ankeny, IA 50021 · 5159642273

Health inspection rating 4/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "What percentage of your residents are on antipsychotic or sedating medications, and how do you work to reduce that?"
☐ "How often is each resident's medication list reviewed, and who decides when a drug can be reduced or stopped?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "Can I see a sample menu, and how do you handle special diets like low-sodium or diabetic meals?"
☐ "How do you keep residents' medical records accurate, complete, and secure?"
☐ "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
☐ "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
☐ "If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 165261 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)