Childserve Habilitation Center

Name: Childserve Habilitation Center
Address: 5900 Pioneer Parkway, Johnston, IA, 50131, US
Telephone: 5152702205

5900 Pioneer Parkway, Johnston, IA 50131 · Polk County · 74 certified beds · avg 70 residents/day · certified since Jul 1, 1976

3/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

5.17

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 5/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (11)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Apr 6, 2026	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint
May 1, 2025	E · Potential for harm, repeated	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
May 1, 2025	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Jul 3, 2024	E · Potential for harm, repeated	The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal.
Jul 3, 2024	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Jan 24, 2024	D · Potential for harm, one-off	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. · from a complaint
Jan 24, 2024	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · from a complaint
Jan 24, 2024	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint
Sep 14, 2023	E · Potential for harm, repeated	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint
Sep 14, 2023	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
Sep 14, 2023	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (2 → 2).

Year	Citations	Worst severity that year
2023	3	E
2024	5	E
2025	2	E
2026	1	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Iowa avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	5.17	4.37	3.95	top 14% in Iowa; top 11% in the U.S.
Registered Nurse hours	2.10	0.85	0.69	top 1% in Iowa; top 2% in the U.S.
Weekend total nurse staffing	4.36	3.86	3.50	top 21% in Iowa; top 14% in the U.S.
Weekend RN hours (not acuity-adjusted)	2.51	0.51	0.48	top 1% in Iowa; top 1% in the U.S.
Total nursing staff turnover (%)	33.9	44.0	45.8	top 26% in Iowa; top 22% in the U.S.
RN turnover (%)	34.2	42.1	42.9	top 43% in Iowa; top 38% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 10.30, RN 4.17, weekend 8.69. Staffing rating: 5/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: —/5

Who owns this facility

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
		Ownership Data Not Available

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"Can you show me how medications are stored and secured on the units, including controlled drugs?"
"If you ever planned to discharge or transfer my family member, how much written notice would we receive and how could we appeal?"
"If my family member falls or their condition changes, exactly when and how will I be notified?"
"Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
"How do you keep residents' medical records accurate, complete, and secure?"
"If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
"Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Bishop Drumm Retirement Center	0.5 mi	Johnston, IA	★☆☆☆☆	1/5	SFF
Royal Oaks Nursing and Rehabilitation Center	2.1 mi	Urbandale, IA	★☆☆☆☆	1/5	SFF
Karen Acres Care Center	2.7 mi	Urbandale, IA	★★★★★	4/5
Brio of Johnston, LLC	2.9 mi	Johnston, IA	★★★☆☆	3/5
Calvin Community	3.5 mi	Des Moines, IA	★★★★☆	3/5
Ramsey Village	4.3 mi	Des Moines, IA	★★☆☆☆	2/5
Iowa Jewish Senior Life Center	4.8 mi	Des Moines, IA	★★☆☆☆	3/5
Pine Acres Rehabilitation and Care Center	5.0 mi	West Des Moines, IA		—/5	abuseSFF
On with Life	5.3 mi	Ankeny, IA	★★★★☆	4/5
Walnut Ridge	5.4 mi	Clive, IA	★★★★★	4/5
Scottish Rite Park INC	5.5 mi	Des Moines, IA	★★★★★	3/5
Sunny View Care Center	5.6 mi	Ankeny, IA	★★☆☆☆	2/5

Compare this facility with the 3 closest →

All facilities in Johnston →

Facility data as of CMS processing date 2026-08-01. CCN 16A001.

The Care File

Visit checklist — Childserve Habilitation Center

5900 Pioneer Parkway, Johnston, IA 50131 · 5152702205

Health inspection rating 3/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "Can you show me how medications are stored and secured on the units, including controlled drugs?"
☐ "If you ever planned to discharge or transfer my family member, how much written notice would we receive and how could we appeal?"
☐ "If my family member falls or their condition changes, exactly when and how will I be notified?"
☐ "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
☐ "How do you keep residents' medical records accurate, complete, and secure?"
☐ "If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
☐ "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 16A001 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)