Maine Veterans Home - Scarborough

Name: Maine Veterans Home - Scarborough
Address: 290 US RT 1, Scarborough, ME, 04074, US
Telephone: 2078837184

290 Us Rt 1, Scarborough, ME 04074 · Cumberland County · 120 certified beds · avg 112 residents/day · certified since Jan 1, 1993

Part of chain: MAINE VETERANS' HOME (5 facilities, chain avg rating 4.4★)

5/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

5.86

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★★5/5 · CMS overall rating: 5/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (9)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Jun 17, 2025	D · Potential for harm, one-off	The facility did not treat residents with respect and dignity, or did not let them keep and use their own personal belongings. · from a complaint
Nov 20, 2024	D · Potential for harm, one-off	The facility did not treat residents with respect and dignity, or did not let them keep and use their own personal belongings.
Nov 20, 2024	D · Potential for harm, one-off	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
Nov 20, 2024	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Aug 31, 2023	E · Potential for harm, repeated	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Aug 31, 2023	D · Potential for harm, one-off	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
Aug 31, 2023	D · Potential for harm, one-off	The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable.
Aug 31, 2023	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Aug 31, 2023	B · Minimal risk, repeated	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (5 → 3).

Year	Citations	Worst severity that year
2023	5	E
2024	3	D
2025	1	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Maine avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	5.86	4.60	3.95	top 8% in Maine; top 5% in the U.S.
Registered Nurse hours	1.80	1.11	0.69	top 6% in Maine; top 2% in the U.S.
Weekend total nurse staffing	5.08	4.16	3.50	top 9% in Maine; top 6% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.92	0.73	0.48	top 27% in Maine; top 8% in the U.S.
Total nursing staff turnover (%)	36.4	46.7	45.8	top 25% in Maine; top 27% in the U.S.
RN turnover (%)	36.0	40.2	42.9	top 37% in Maine; top 40% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.84, RN 1.49, weekend 4.20. Staffing rating: 5/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 2/5 · long-stay residents: 3/5 · short-stay residents: 2/5

Who owns this facility

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
Armstrong, Angela	Individual	Corporate Director	NOT APPLICABLE	04/20/2024
Armstrong, Angela	Individual	Trustee of the SNF	NOT APPLICABLE	04/20/2024
Brawn, Christine	Individual	Corporate Director	NOT APPLICABLE	04/20/2024
Brawn, Christine	Individual	Trustee of the SNF	NOT APPLICABLE	04/20/2024
Brooks, Kevin	Individual	Corporate Officer	NOT APPLICABLE	05/01/2015
Burr, Heather	Individual	Corporate Director	NOT APPLICABLE	02/18/2021
Burr, Heather	Individual	Trustee of the SNF	NOT APPLICABLE	02/18/2021
Collins, Samuel	Individual	Corporate Director	NOT APPLICABLE	06/06/2022
Collins, Samuel	Individual	Trustee of the SNF	NOT APPLICABLE	06/06/2022
Gagnon, Rebecca	Individual	Corporate Officer	NOT APPLICABLE	07/18/2022
Gardner, Christopher	Individual	Corporate Director	NOT APPLICABLE	06/06/2022
Gardner, Christopher	Individual	Trustee of the SNF	NOT APPLICABLE	06/06/2022
Genest, Emil	Individual	Corporate Director	NOT APPLICABLE	10/27/2020
Genest, Emil	Individual	Trustee of the SNF	NOT APPLICABLE	10/27/2020
Jackson, Diane	Individual	Corporate Director	NOT APPLICABLE	07/09/2022
Jackson, Diane	Individual	Trustee of the SNF	NOT APPLICABLE	07/09/2022
Kamra, Rita	Individual	Operational/Managerial Control	NOT APPLICABLE	08/28/2016
Kamra, Rita	Individual	ADP of the SNF	NOT APPLICABLE	03/31/2025
Klawitter, Brad	Individual	Corporate Officer	NOT APPLICABLE	12/16/2024
Lagace, Donald	Individual	Corporate Director	NOT APPLICABLE	10/13/2020

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How do you train staff to treat residents with dignity, and how do you protect residents' personal belongings?"
"Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
"Can you show me how medications are stored and secured on the units, including controlled drugs?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"What does the care plan for a brand-new resident cover in the first 48 hours, and who writes it?"
"Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
"How do you keep residents' medical records accurate, complete, and secure?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Pine Point Center	1.2 mi	Scarborough, ME	★★☆☆☆	2/5
Piper Shores	4.3 mi	Scarborough, ME	★★★★★	4/5
Springbrook Center	5.7 mi	Westbrook, ME	★★☆☆☆	1/5
Pinnacle Health & Rehab at South Portland	6.5 mi	So Portland, ME	★★★☆☆	3/5
Barron Center	6.7 mi	Portland, ME	★★★★☆	4/5
Seal Rock Healthcare	6.7 mi	Saco, ME	★★☆☆☆	2/5
Gorham House	7.3 mi	Gorham, ME	★★★★★	3/5
St Andre Health Care Facility	7.9 mi	Biddeford, ME	★★★★★	5/5
Southridge Rehab & Living Ctr	8.0 mi	Biddeford, ME	★★★☆☆	3/5
Seaside Healthcare LLC	8.5 mi	Portland, ME	★★★★☆	4/5

Compare this facility with the 3 closest →

All facilities in Scarborough →

Facility data as of CMS processing date 2026-08-01. CCN 205127.

The Care File

Visit checklist — Maine Veterans Home - Scarborough

290 Us Rt 1, Scarborough, ME 04074 · 2078837184

Health inspection rating 5/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "How do you train staff to treat residents with dignity, and how do you protect residents' personal belongings?"
☐ "Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
☐ "Can you show me how medications are stored and secured on the units, including controlled drugs?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "What does the care plan for a brand-new resident cover in the first 48 hours, and who writes it?"
☐ "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
☐ "How do you keep residents' medical records accurate, complete, and secure?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 205127 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)