Maine Veterans Home - Augusta
35 Heroes Way, Augusta, ME 04330 · Kennebec County · 108 certified beds · avg 104 residents/day · certified since Jan 1, 1993
Part of chain: MAINE VETERANS' HOME (5 facilities, chain avg rating 4.4★)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
All citations in the current public record (12)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Nov 18, 2025 | E · Potential for harm, repeated | The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. |
| Nov 18, 2025 | E · Potential for harm, repeated | The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. |
| Nov 18, 2025 | E · Potential for harm, repeated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Nov 18, 2025 | D · Potential for harm, one-off | The facility gave residents unnecessary mind-altering (psychotropic) medications, or used drugs in a way that restrained residents by dulling their ability to think, move, or function. |
| Nov 18, 2025 | D · Potential for harm, one-off | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. |
| Nov 18, 2025 | D · Potential for harm, one-off | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. |
| Oct 23, 2024 | E · Potential for harm, repeated | The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care. |
| Oct 23, 2024 | E · Potential for harm, repeated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Oct 23, 2024 | D · Potential for harm, one-off | The facility did not give residents proper notice about what Medicare or Medicaid covers, or about charges the resident might owe for services that aren't covered. |
| Oct 23, 2024 | D · Potential for harm, one-off | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. |
| Jan 26, 2023 | D · Potential for harm, one-off | The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care. |
| Jan 26, 2023 | B · Minimal risk, repeated | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. |
Inspection trend by year
Citations from standard inspections increased between the last two inspection cycles (4 → 6).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 2 | 0 | D |
| 2024 | 4 | 0 | E |
| 2025 | 6 | 0 | E |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Maine avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 7.46 | 4.60 | 3.95 | top 1% in Maine; top 1% in the U.S. |
| Registered Nurse hours | 1.98 | 1.11 | 0.69 | top 5% in Maine; top 2% in the U.S. |
| Weekend total nurse staffing | 6.70 | 4.16 | 3.50 | top 1% in Maine; top 1% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 1.25 | 0.73 | 0.48 | top 5% in Maine; top 3% in the U.S. |
| Total nursing staff turnover (%) | 32.5 | 46.7 | 45.8 | top 12% in Maine; top 19% in the U.S. |
| RN turnover (%) | 20.5 | 40.2 | 42.9 | top 15% in Maine; top 16% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 6.62, RN 1.76, weekend 5.95. Staffing rating: 5/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 4/5 · long-stay residents: 4/5 · short-stay residents: 4/5
Who owns this facility
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Anderson, Jacob | Individual | Operational/Managerial Control | NOT APPLICABLE | 12/15/2016 |
| Anderson, Jacob | Individual | ADP of the SNF | NOT APPLICABLE | 02/24/2025 |
| Armstrong, Angela | Individual | Corporate Director | NOT APPLICABLE | 04/20/2024 |
| Armstrong, Angela | Individual | Trustee of the SNF | NOT APPLICABLE | 04/20/2024 |
| Brawn, Christine | Individual | Corporate Director | NOT APPLICABLE | 04/20/2024 |
| Brawn, Christine | Individual | Trustee of the SNF | NOT APPLICABLE | 04/20/2024 |
| Brooks, Kevin | Individual | Corporate Officer | NOT APPLICABLE | 05/01/2015 |
| Burr, Heather | Individual | Corporate Director | NOT APPLICABLE | 02/18/2021 |
| Burr, Heather | Individual | Trustee of the SNF | NOT APPLICABLE | 02/18/2021 |
| Collins, Samuel | Individual | Corporate Director | NOT APPLICABLE | 06/06/2022 |
| Collins, Samuel | Individual | Trustee of the SNF | NOT APPLICABLE | 06/06/2022 |
| Gagnon, Rebecca | Individual | Corporate Officer | NOT APPLICABLE | 07/18/2022 |
| Gardner, Christopher | Individual | Corporate Director | NOT APPLICABLE | 06/06/2022 |
| Gardner, Christopher | Individual | Trustee of the SNF | NOT APPLICABLE | 06/06/2022 |
| Genest, Emil | Individual | Corporate Director | NOT APPLICABLE | 10/27/2020 |
| Genest, Emil | Individual | Trustee of the SNF | NOT APPLICABLE | 10/27/2020 |
| Heersink, Deirdre | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/03/2022 |
| Heersink, Deirdre | Individual | ADP of the SNF | NOT APPLICABLE | 05/06/2025 |
| Jackson, Diane | Individual | Corporate Director | NOT APPLICABLE | 07/09/2022 |
| Jackson, Diane | Individual | Trustee of the SNF | NOT APPLICABLE | 07/09/2022 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "If my family member falls or their condition changes, exactly when and how will I be notified?"
- "Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "What percentage of your residents are on antipsychotic or sedating medications, and how do you work to reduce that?"
- "Can you show me an example care plan, and how are families included when it's created and updated?"
- "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
- "How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Augusta Center for Health & Rehabilitation, LLC | 3.4 mi | Augusta, ME | ★★★☆☆ | 3/5 | |
| Mainegeneral Rehab & Long Term Care - Glenridge | 3.8 mi | Augusta, ME | ★★★★★ | 4/5 | |
| Mainegeneral Rehab & Long Term Care - Gray Birch | 4.6 mi | Augusta, ME | ★★★★☆ | 4/5 | |
| Lakewood a Continuing Care Center | 13.5 mi | Waterville, ME | ★★☆☆☆ | 2/5 | |
| Oak Grove Center | 14.0 mi | Waterville, ME | ★☆☆☆☆ | 1/5 | SFF |
| Waterville Center for Health and Rehab | 15.8 mi | Waterville, ME | ★☆☆☆☆ | 1/5 | SFF |
Compare this facility with the 3 closest →
Facility data as of CMS processing date 2026-08-01. CCN 205126.