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Maine Veterans Home - Augusta
35 Heroes Way, Augusta, ME 04330 (opens Google Maps) · Kennebec County · (207) 622-2454· 108 certified beds · avg 104 residents/day · certified since Jan 1, 1993 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
Part of chain: MAINE VETERANS' HOME (5 facilities, chain avg rating 4.4★)
4/5
Health inspection rating (on-site)
inspected Nov 18, 2025
0
Serious findings on record
$0
Fines, last 3 years
7.46
Nurse hours/resident/day (adjusted)
Every record stays on this page.
What health inspectors found (on-site government inspections — the most independent evidence available)
New to these records? How to read an inspection report →
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
Inspection findings in the public record
Showing the latest 3 of 12 inspection findings. Open the full record below to read every finding.
The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. F-0580
The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. F-0584
The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. F-0812
View all 12 inspection findingsShow only the latest 3 findings
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Nov 18, 2025 | E · Potential for more than minimal harm, pattern | The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. · F-0580 |
| Nov 18, 2025 | E · Potential for more than minimal harm, pattern | The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. · F-0584 |
| Nov 18, 2025 | E · Potential for more than minimal harm, pattern | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| Nov 18, 2025 | D · Potential for more than minimal harm, isolated | The facility gave residents unnecessary mind-altering (psychotropic) medications, or used drugs in a way that restrained residents by dulling their ability to think, move, or function. · F-0605 |
| Nov 18, 2025 | D · Potential for more than minimal harm, isolated | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · F-0656 |
| Nov 18, 2025 | D · Potential for more than minimal harm, isolated | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · F-0684 |
| Oct 23, 2024 | E · Potential for more than minimal harm, pattern | The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care. · F-0578 |
| Oct 23, 2024 | E · Potential for more than minimal harm, pattern | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
| Oct 23, 2024 | D · Potential for more than minimal harm, isolated | The facility did not give residents proper notice about what Medicare or Medicaid covers, or about charges the resident might owe for services that aren't covered. · F-0582 |
| Oct 23, 2024 | D · Potential for more than minimal harm, isolated | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · F-0656 |
| Jan 26, 2023 | D · Potential for more than minimal harm, isolated | The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care. · F-0578 |
| Jan 26, 2023 | B · Potential for minimal harm, pattern | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. · F-0641 |
Inspection trend by year
Citations from standard inspections increased between the last two inspection cycles (4 → 6).
All citationsSerious citations (G–L)
2023
All citations: 2
Serious citations (G–L): 0
2024
All citations: 4
Serious citations (G–L): 0
2025
All citations: 6
Serious citations (G–L): 0
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 2 | 0 | D |
| 2024 | 4 | 0 | E |
| 2025 | 6 | 0 | E |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
Nurse staffing (from payroll records, adjusted for how much care residents need)
What these staffing numbers mean →
This facilityMaine averageU.S. average
Total nurse staffing (hours per resident per day)
This facility: 7.46
Maine average: 4.60
U.S. average: 3.95
Registered Nurse hours
This facility: 1.98
Maine average: 1.11
U.S. average: 0.69
Weekend total nurse staffing
This facility: 6.70
Maine average: 4.16
U.S. average: 3.50
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | Maine avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 7.46 | 4.60 | 3.95 | top 1% in Maine; top 1% in the U.S. |
| Registered Nurse hours | 1.98 | 1.11 | 0.69 | top 5% in Maine; top 2% in the U.S. |
| Weekend total nurse staffing | 6.70 | 4.16 | 3.50 | top 1% in Maine; top 1% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 1.25 | 0.73 | 0.48 | top 5% in Maine; top 3% in the U.S. |
| Total nursing staff turnover (%) | 32.5 | 46.7 | 45.8 | top 12% in Maine; top 19% in the U.S. |
| RN turnover (%) | 20.5 | 40.2 | 42.9 | top 15% in Maine; top 16% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 6.62, RN 1.76, weekend 5.95.Comparing with Medicare Care Compare? Care Compare shows the raw figure (6.62 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 5/5.
Quality measures: assessments & claims
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 4/5 · long-stay residents: 4/5 · short-stay residents: 4/5
Costs & payment
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Maine Veterans Home - Augusta. CMS inspection and staffing records do not tell us what this home will charge you.
Calculate a stay from a quote you receive
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Before you compare prices
- Request the room type, effective date and itemized daily rate in writing.
- Ask about therapy, medicines, supplies, care-level charges, deposits, refunds and annual increases.
- Confirm insurance or Medicaid eligibility and bed availability directly; certification alone does not guarantee either.
Understand who pays for care · How we handle price evidence · Report an incorrect price
Who owns this facility
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Anderson, Jacob | Individual | Operational/Managerial Control | NOT APPLICABLE | 12/15/2016 |
| Anderson, Jacob | Individual | ADP of the SNF | NOT APPLICABLE | 02/24/2025 |
| Armstrong, Angela | Individual | Corporate Director | NOT APPLICABLE | 04/20/2024 |
| Armstrong, Angela | Individual | Trustee of the SNF | NOT APPLICABLE | 04/20/2024 |
| Brawn, Christine | Individual | Corporate Director | NOT APPLICABLE | 04/20/2024 |
| Brawn, Christine | Individual | Trustee of the SNF | NOT APPLICABLE | 04/20/2024 |
| Brooks, Kevin | Individual | Corporate Officer | NOT APPLICABLE | 05/01/2015 |
| Burr, Heather | Individual | Corporate Director | NOT APPLICABLE | 02/18/2021 |
| Burr, Heather | Individual | Trustee of the SNF | NOT APPLICABLE | 02/18/2021 |
| Collins, Samuel | Individual | Corporate Director | NOT APPLICABLE | 06/06/2022 |
| Collins, Samuel | Individual | Trustee of the SNF | NOT APPLICABLE | 06/06/2022 |
| Gagnon, Rebecca | Individual | Corporate Officer | NOT APPLICABLE | 07/18/2022 |
| Gardner, Christopher | Individual | Corporate Director | NOT APPLICABLE | 06/06/2022 |
| Gardner, Christopher | Individual | Trustee of the SNF | NOT APPLICABLE | 06/06/2022 |
| Genest, Emil | Individual | Corporate Director | NOT APPLICABLE | 10/27/2020 |
| Genest, Emil | Individual | Trustee of the SNF | NOT APPLICABLE | 10/27/2020 |
| Heersink, Deirdre | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/03/2022 |
| Heersink, Deirdre | Individual | ADP of the SNF | NOT APPLICABLE | 05/06/2025 |
| Jackson, Diane | Individual | Corporate Director | NOT APPLICABLE | 07/09/2022 |
| Jackson, Diane | Individual | Trustee of the SNF | NOT APPLICABLE | 07/09/2022 |
Showing 20 of 36 parties CMS has on file for this facility; 16 are not displayed. The full list is in the CMS Ownership dataset.
Other facilities in the same chain
CMS lists this facility under the chain Maine Veterans' Home — 5 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.
- Maine Veterans Home - Bangor — Bangor, ME · overall 3/5
- Maine Veterans Home - Caribou — Caribou, ME · overall 4/5
- Maine Veterans Home - Scarborough — Scarborough, ME · overall 5/5
- Maine Veterans Home - So Paris — South Paris, ME · overall 5/5
Listed by state, then facility name — not a ranking.
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "If my family member falls or their condition changes, exactly when and how will I be notified?"
- "Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "What percentage of your residents are on antipsychotic or sedating medications, and how do you work to reduce that?"
- "Can you show me an example care plan, and how are families included when it's created and updated?"
- "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
- "How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
Also worth asking anywhere
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the plan of correction for the findings in your most recent state inspection?"
- "CMS reports 33% total nursing staff turnover here — who on the care team has been with you longest?"
- "The ownership record on file lists 36 owning or managing parties — who makes the decisions about staffing levels?"
- "Can I visit again unannounced, at a mealtime or on a weekend?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Augusta Center for Health & Rehabilitation, LLC | 3.4 mi | Augusta, ME | ★★★☆☆ | 3/5 | |
| Mainegeneral Rehab & Long Term Care - Glenridge | 3.8 mi | Augusta, ME | ★★★★★ | 4/5 | |
| Mainegeneral Rehab & Long Term Care - Gray Birch | 4.6 mi | Augusta, ME | ★★★★☆ | 4/5 | |
| Lakewood a Continuing Care Center | 13.5 mi | Waterville, ME | ★★☆☆☆ | 2/5 | |
| Oak Grove Center | 14.0 mi | Waterville, ME | ★☆☆☆☆ | 1/5 | SFF |
| Waterville Center for Health and Rehab | 15.8 mi | Waterville, ME | ★☆☆☆☆ | 1/5 | SFF |
Facility data as of CMS processing date 2026-08-01. CCN 205126.