Maine Veterans Home - So Paris
477 High St, South Paris, ME 04281 · Oxford County · 62 certified beds · avg 56 residents/day · certified since Jul 26, 1995
Part of chain: MAINE VETERANS' HOME (5 facilities, chain avg rating 4.4★)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★★★5/5 · CMS overall rating: 5/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
All citations in the current public record (10)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Dec 19, 2025 | E · Potential for harm, repeated | The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. |
| Dec 19, 2025 | E · Potential for harm, repeated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Dec 19, 2025 | D · Potential for harm, one-off | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. |
| Dec 19, 2025 | D · Potential for harm, one-off | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. |
| Oct 9, 2024 | E · Potential for harm, repeated | The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care. |
| Oct 9, 2024 | E · Potential for harm, repeated | The facility did not provide care that took into account residents' past trauma or their cultural backgrounds. Care is supposed to be sensitive to what residents have lived through and where they come from. |
| Oct 9, 2024 | D · Potential for harm, one-off | The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. |
| Oct 9, 2024 | D · Potential for harm, one-off | The facility used feeding tubes without a valid medical reason or the resident's agreement, or did not provide proper care to residents who have feeding tubes. |
| Oct 9, 2024 | D · Potential for harm, one-off | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. |
| Oct 9, 2024 | D · Potential for harm, one-off | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
Inspection trend by year
Citations from standard inspections decreased between the last two inspection cycles (6 → 4).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2024 | 6 | 0 | E |
| 2025 | 4 | 0 | E |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Maine avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 6.30 | 4.60 | 3.95 | top 3% in Maine; top 3% in the U.S. |
| Registered Nurse hours | 2.22 | 1.11 | 0.69 | top 3% in Maine; top 1% in the U.S. |
| Weekend total nurse staffing | 5.40 | 4.16 | 3.50 | top 5% in Maine; top 4% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 1.26 | 0.73 | 0.48 | top 4% in Maine; top 3% in the U.S. |
| Total nursing staff turnover (%) | 0.0 | 46.7 | 45.8 | — |
| RN turnover (%) | 0.0 | 40.2 | 42.9 | — |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 5.22, RN 1.84, weekend 4.48. Staffing rating: 4/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 3/5 · long-stay residents: 4/5 · short-stay residents: 3/5
Who owns this facility
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Armstrong, Angela | Individual | Corporate Director | NOT APPLICABLE | 04/20/2024 |
| Armstrong, Angela | Individual | Trustee of the SNF | NOT APPLICABLE | 04/20/2024 |
| Brawn, Christine | Individual | Corporate Director | NOT APPLICABLE | 04/20/2024 |
| Brawn, Christine | Individual | Trustee of the SNF | NOT APPLICABLE | 04/20/2024 |
| Brooks, Kevin | Individual | Corporate Officer | NOT APPLICABLE | 05/01/2015 |
| Burr, Heather | Individual | Corporate Director | NOT APPLICABLE | 02/18/2021 |
| Burr, Heather | Individual | Trustee of the SNF | NOT APPLICABLE | 02/18/2021 |
| Collins, Samuel | Individual | Corporate Director | NOT APPLICABLE | 06/06/2022 |
| Collins, Samuel | Individual | Trustee of the SNF | NOT APPLICABLE | 06/06/2022 |
| Denning-Bolle, Sara | Individual | Operational/Managerial Control | NOT APPLICABLE | 02/16/2017 |
| Denning-Bolle, Sara | Individual | ADP of the SNF | NOT APPLICABLE | 04/04/2025 |
| Dumont, Amanda | Individual | Operational/Managerial Control | NOT APPLICABLE | 11/06/2024 |
| Dumont, Amanda | Individual | ADP of the SNF | NOT APPLICABLE | 05/19/2025 |
| Gagnon, Rebecca | Individual | Corporate Officer | NOT APPLICABLE | 07/18/2022 |
| Gardner, Christopher | Individual | Corporate Director | NOT APPLICABLE | 06/06/2022 |
| Gardner, Christopher | Individual | Trustee of the SNF | NOT APPLICABLE | 06/06/2022 |
| Genest, Emil | Individual | Corporate Director | NOT APPLICABLE | 10/13/2020 |
| Genest, Emil | Individual | Trustee of the SNF | NOT APPLICABLE | 10/13/2020 |
| Jackson, Diane | Individual | Corporate Director | NOT APPLICABLE | 07/09/2022 |
| Jackson, Diane | Individual | Trustee of the SNF | NOT APPLICABLE | 07/09/2022 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "Who completes resident assessments here, and how do you check them for accuracy?"
- "Can you show me how medications are stored and secured on the units, including controlled drugs?"
- "How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
- "How do you learn about each resident's background and history, and how does that shape their care?"
- "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
- "How do you decide when a feeding tube is truly needed, and how do staff care for residents who have one?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Market Square Health Care Center, LLC | 2.1 mi | South Paris, ME | ★☆☆☆☆ | 1/5 | |
| Norway Center for Health & Rehabilitation, LLC | 3.3 mi | Norway, ME | ★★★★★ | 4/5 | |
| Pinnacle Health & Rehab Canton | 16.8 mi | Canton, ME | ★★☆☆☆ | 2/5 | |
| Clover Health Care | 18.2 mi | Auburn, ME | ★☆☆☆☆ | 1/5 | SFF |
| Odd Fellows Health Care Center | 18.5 mi | Auburn, ME | ★★★☆☆ | 3/5 | |
| Rumford Community Home | 18.9 mi | Rumford, ME | ★★★☆☆ | 2/5 | |
| Montello Manor | 19.0 mi | Lewiston, ME | ★☆☆☆☆ | 1/5 | |
| Russell Park Rehabilitation & Living Center | 19.3 mi | Lewiston, ME | ★☆☆☆☆ | 1/5 | |
| St Mary's D'youville Pavilion | 19.3 mi | Lewiston, ME | ★☆☆☆☆ | 1/5 |
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Facility data as of CMS processing date 2026-08-01. CCN 205184.