Lourdes-Noreen McKeen Residence for Geriatric Care

Name: Lourdes-Noreen McKeen Residence for Geriatric Care
Address: 315 S FLAGLER DR, West Palm Beach, FL, 33401, US
Telephone: 5616558544

315 S Flagler Dr, West Palm Beach, FL 33401 · Palm Beach County · 132 certified beds · avg 126 residents/day · certified since Apr 1, 1982

Part of chain: CARMELITE SISTERS FOR THE AGED & INFIRM (9 facilities, chain avg rating 2.8★)

3/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

4.10

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (30)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Sep 5, 2025	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Sep 5, 2025	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Sep 5, 2025	D · Potential for harm, one-off	The facility did not honor residents' right to make their own choices about their daily lives, such as when to wake up, what to eat, or how to spend their time.
Sep 5, 2025	D · Potential for harm, one-off	The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care.
Sep 5, 2025	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Sep 5, 2025	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Sep 5, 2025	D · Potential for harm, one-off	The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration.
Sep 5, 2025	D · Potential for harm, one-off	The facility used feeding tubes without a valid medical reason or the resident's agreement, or did not provide proper care to residents who have feeding tubes.
Sep 5, 2025	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Sep 5, 2025	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
Sep 5, 2025	D · Potential for harm, one-off	The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time.
Sep 5, 2025	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Sep 5, 2025	D · Potential for harm, one-off	The facility did not provide food that accounts for each resident's allergies, intolerances, and personal preferences, or did not offer appealing alternatives.
Sep 5, 2025	D · Potential for harm, one-off	The facility did not make sure special medical diets — like low-sodium or diabetic diets — were properly ordered by the resident's doctor or managed by a qualified dietitian as state law allows.
May 9, 2024	D · Potential for harm, one-off	The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups.
May 9, 2024	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint
May 9, 2024	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Feb 16, 2023	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Feb 16, 2023	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Feb 16, 2023	D · Potential for harm, one-off	The facility used feeding tubes without a valid medical reason or the resident's agreement, or did not provide proper care to residents who have feeding tubes.
Feb 16, 2023	D · Potential for harm, one-off	The facility did not have enough nursing staff each day to meet every resident's needs, or did not have a licensed nurse in charge on each shift. Adequate staffing is one of the strongest predictors of good care.
Feb 16, 2023	D · Potential for harm, one-off	The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time.
Feb 16, 2023	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Feb 16, 2023	D · Potential for harm, one-off	The facility did not make sure special medical diets — like low-sodium or diabetic diets — were properly ordered by the resident's doctor or managed by a qualified dietitian as state law allows.
Feb 16, 2023	D · Potential for harm, one-off	The facility did not have a working program to monitor how antibiotics are used. Tracking antibiotic use helps make sure these drugs are given only when needed and remain effective.
Feb 16, 2023	D · Potential for harm, one-off	The facility did not develop and follow policies and procedures for offering residents flu and pneumonia vaccinations.
Feb 16, 2023	D · Potential for harm, one-off	The facility did not educate residents and staff about COVID-19 vaccination, offer the vaccine to those eligible after that education, or properly document everyone's vaccination status.
Feb 16, 2023	C · Minimal risk, facility-wide	The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal.
Feb 16, 2023	C · Minimal risk, facility-wide	The facility did not report COVID-19 data to residents and their families as required. Facilities must keep residents and families informed about COVID-19 cases.
Feb 16, 2023	C · Minimal risk, facility-wide	The facility did not perform required COVID-19 testing on residents and staff.

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (3 → 14).

Year	Citations	Worst severity that year
2023	13	D
2024	3	D
2025	14	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Florida avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.10	4.03	3.95	top 32% in Florida; top 35% in the U.S.
Registered Nurse hours	1.12	0.76	0.69	top 13% in Florida; top 12% in the U.S.
Weekend total nurse staffing	3.73	3.68	3.50	top 33% in Florida; top 32% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.85	0.53	0.48	top 13% in Florida; top 9% in the U.S.
Total nursing staff turnover (%)	28.8	41.4	45.8	top 20% in Florida; top 12% in the U.S.
RN turnover (%)	13.3	46.0	42.9	top 4% in Florida; top 7% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.98, RN 1.08, weekend 3.62. Staffing rating: 5/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 3/5 · long-stay residents: 5/5 · short-stay residents: 1/5

Who owns this facility

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
Clarke, John	Individual	Corporate Director	NOT APPLICABLE	04/01/2024
Cody, Mary	Individual	Corporate Director	NOT APPLICABLE	04/01/2021
Daly, Beth	Individual	Corporate Director	NOT APPLICABLE	04/01/2021
Dimaria, Lillian	Individual	Corporate Officer	NOT APPLICABLE	04/01/2021
Flynn, Kathleen	Individual	Corporate Director	NOT APPLICABLE	04/01/2021
Fortier, Daniel	Individual	ADP of the SNF	NOT APPLICABLE	06/17/2020
Gathers, Patricia	Individual	Corporate Officer	NOT APPLICABLE	07/01/2021
Heery, Mary	Individual	Corporate Director	NOT APPLICABLE	04/01/2021
Lynch, Patricia	Individual	Corporate Director	NOT APPLICABLE	03/11/2023
Mack, Diane	Individual	Operational/Managerial Control	NOT APPLICABLE	12/01/2021
Mack, Diane	Individual	ADP of the SNF	NOT APPLICABLE	12/01/2021
McDonough, Maureen	Individual	Corporate Director	NOT APPLICABLE	04/01/2021
McMahon, John	Individual	Corporate Director	NOT APPLICABLE	04/01/2021
Pereira, Mary	Individual	Corporate Director	NOT APPLICABLE	04/01/2021
Randall, Diane	Individual	Corporate Director	NOT APPLICABLE	04/01/2021
Rogers, Mary	Individual	Corporate Director	NOT APPLICABLE	04/01/2021
Schneider, Thomas	Individual	Corporate Director	NOT APPLICABLE	04/01/2024
The Carmelite System INC	Organization	Operational/Managerial Control	NOT APPLICABLE	05/01/2023
The Carmelite System INC	Organization	ADP of the SNF	NOT APPLICABLE	04/04/2025

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
"What choices do residents have over their daily schedule, like meal times, bathing, and activities?"
"How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
"How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"How do you monitor residents' weight and eating, and what happens when someone starts losing weight?"
"How do you decide when a feeding tube is truly needed, and how do staff care for residents who have one?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Palm Garden of West Palm Beach	1.9 mi	West Palm Beach, FL	★★★☆☆	3/5
Lakeside Health Center	2.0 mi	West Palm Beach, FL	★★★★☆	4/5
Darcy Hall of Life Care	2.8 mi	West Palm Beach, FL	★★☆☆☆	1/5	abuse
Colonial Skilled Nursing Facility LLC	2.9 mi	West Palm Beach, FL	★★★☆☆	3/5
Westgate Health and Rehabilitation Center	3.1 mi	West Palm Beach, FL	★★★☆☆	3/5
Rehabilitation Center of the Palm Beaches, the	4.1 mi	West Palm Beach, FL	★★★★☆	4/5
Joseph L Morse Health Center INC the	4.7 mi	West Palm Beach, FL	★★★★★	5/5
Aviata at West Palm Beach	4.8 mi	West Palm Beach, FL	★★☆☆☆	1/5	abuse
Beach Breeze Rehab and Care Center	4.9 mi	West Palm Beach, FL	★★☆☆☆	2/5
Avante at Lake Worth, INC.	5.1 mi	Lake Worth, FL	★☆☆☆☆	1/5
North Lake Care Center and Rehab	5.9 mi	Lake Park, FL	★★★★☆	3/5
Edward J Healey Rehabilitation and Nursing Center	6.1 mi	Riviera Beach, FL	★★★★★	4/5

Compare this facility with the 3 closest →

All facilities in West Palm Beach →

Facility data as of CMS processing date 2026-08-01. CCN 105420.

The Care File

Visit checklist — Lourdes-Noreen McKeen Residence for Geriatric Care

315 S Flagler Dr, West Palm Beach, FL 33401 · 5616558544

Health inspection rating 3/5 · CMS overall 4/5· Fines (3y): $0

Questions for the administrator:

☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
☐ "What choices do residents have over their daily schedule, like meal times, bathing, and activities?"
☐ "How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
☐ "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "How do you monitor residents' weight and eating, and what happens when someone starts losing weight?"
☐ "How do you decide when a feeding tube is truly needed, and how do staff care for residents who have one?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 105420 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)