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Lourdes-Noreen McKeen Residence for Geriatric Care
315 S Flagler Dr, West Palm Beach, FL 33401 (opens Google Maps) · Palm Beach County · (561) 655-8544· 132 certified beds · avg 126 residents/day · certified since Apr 1, 1982 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
Part of chain: CARMELITE SISTERS FOR THE AGED & INFIRM (9 facilities, chain avg rating 2.8★)
3/5
Health inspection rating (on-site)
inspected Sep 5, 2025
0
Serious findings on record
$0
Fines, last 3 years
4.10
Nurse hours/resident/day (adjusted)
Every record stays on this page.
What health inspectors found (on-site government inspections — the most independent evidence available)
New to these records? How to read an inspection report →
Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 4/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
Inspection findings in the public record
Showing the latest 3 of 30 inspection findings. Open the full record below to read every finding.
The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. F-0880
The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. F-0550
The facility did not honor residents' right to make their own choices about their daily lives, such as when to wake up, what to eat, or how to spend their time. F-0561
View all 30 inspection findingsShow only the latest 3 findings
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Sep 5, 2025 | E · Potential for more than minimal harm, pattern | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
| Sep 5, 2025 | D · Potential for more than minimal harm, isolated | The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · F-0550 |
| Sep 5, 2025 | D · Potential for more than minimal harm, isolated | The facility did not honor residents' right to make their own choices about their daily lives, such as when to wake up, what to eat, or how to spend their time. · F-0561 |
| Sep 5, 2025 | D · Potential for more than minimal harm, isolated | The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care. · F-0578 |
| Sep 5, 2025 | D · Potential for more than minimal harm, isolated | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · F-0677 |
| Sep 5, 2025 | D · Potential for more than minimal harm, isolated | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · F-0684 |
| Sep 5, 2025 | D · Potential for more than minimal harm, isolated | The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration. · F-0692 |
| Sep 5, 2025 | D · Potential for more than minimal harm, isolated | The facility used feeding tubes without a valid medical reason or the resident's agreement, or did not provide proper care to residents who have feeding tubes. · F-0693 |
| Sep 5, 2025 | D · Potential for more than minimal harm, isolated | The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. · F-0695 |
| Sep 5, 2025 | D · Potential for more than minimal harm, isolated | The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · F-0755 |
| Sep 5, 2025 | D · Potential for more than minimal harm, isolated | The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time. · F-0759 |
| Sep 5, 2025 | D · Potential for more than minimal harm, isolated | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · F-0761 |
| Sep 5, 2025 | D · Potential for more than minimal harm, isolated | The facility did not provide food that accounts for each resident's allergies, intolerances, and personal preferences, or did not offer appealing alternatives. · F-0806 |
| Sep 5, 2025 | D · Potential for more than minimal harm, isolated | The facility did not make sure special medical diets — like low-sodium or diabetic diets — were properly ordered by the resident's doctor or managed by a qualified dietitian as state law allows. · F-0808 |
| May 9, 2024 | D · Potential for more than minimal harm, isolated | The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups. · F-0558 |
| May 9, 2024 | D · Potential for more than minimal harm, isolated | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint · F-0684 |
| May 9, 2024 | D · Potential for more than minimal harm, isolated | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · F-0761 |
| Feb 16, 2023 | D · Potential for more than minimal harm, isolated | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · F-0677 |
| Feb 16, 2023 | D · Potential for more than minimal harm, isolated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · F-0689 |
| Feb 16, 2023 | D · Potential for more than minimal harm, isolated | The facility used feeding tubes without a valid medical reason or the resident's agreement, or did not provide proper care to residents who have feeding tubes. · F-0693 |
| Feb 16, 2023 | D · Potential for more than minimal harm, isolated | The facility did not have enough nursing staff each day to meet every resident's needs, or did not have a licensed nurse in charge on each shift. Adequate staffing is one of the strongest predictors of good care. · F-0725 |
| Feb 16, 2023 | D · Potential for more than minimal harm, isolated | The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time. · F-0759 |
| Feb 16, 2023 | D · Potential for more than minimal harm, isolated | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · F-0761 |
| Feb 16, 2023 | D · Potential for more than minimal harm, isolated | The facility did not make sure special medical diets — like low-sodium or diabetic diets — were properly ordered by the resident's doctor or managed by a qualified dietitian as state law allows. · F-0808 |
| Feb 16, 2023 | D · Potential for more than minimal harm, isolated | The facility did not have a working program to monitor how antibiotics are used. Tracking antibiotic use helps make sure these drugs are given only when needed and remain effective. · F-0881 |
| Feb 16, 2023 | D · Potential for more than minimal harm, isolated | The facility did not develop and follow policies and procedures for offering residents flu and pneumonia vaccinations. · F-0883 |
| Feb 16, 2023 | D · Potential for more than minimal harm, isolated | The facility did not educate residents and staff about COVID-19 vaccination, offer the vaccine to those eligible after that education, or properly document everyone's vaccination status. · F-0887 |
| Feb 16, 2023 | C · Potential for minimal harm, widespread | The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal. · F-0623 |
| Feb 16, 2023 | C · Potential for minimal harm, widespread | The facility did not report COVID-19 data to residents and their families as required. Facilities must keep residents and families informed about COVID-19 cases. · F-0885 |
| Feb 16, 2023 | C · Potential for minimal harm, widespread | The facility did not perform required COVID-19 testing on residents and staff. · F-0886 |
Inspection trend by year
Citations from standard inspections increased between the last two inspection cycles (3 → 14).
All citationsSerious citations (G–L)
2023
All citations: 13
Serious citations (G–L): 0
2024
All citations: 3
Serious citations (G–L): 0
2025
All citations: 14
Serious citations (G–L): 0
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 13 | 0 | D |
| 2024 | 3 | 0 | D |
| 2025 | 14 | 0 | E |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
Nurse staffing (from payroll records, adjusted for how much care residents need)
What these staffing numbers mean →
This facilityFlorida averageU.S. average
Total nurse staffing (hours per resident per day)
This facility: 4.10
Florida average: 4.03
U.S. average: 3.95
Registered Nurse hours
This facility: 1.12
Florida average: 0.76
U.S. average: 0.69
Weekend total nurse staffing
This facility: 3.73
Florida average: 3.68
U.S. average: 3.50
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | Florida avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 4.10 | 4.03 | 3.95 | top 32% in Florida; top 35% in the U.S. |
| Registered Nurse hours | 1.12 | 0.76 | 0.69 | top 13% in Florida; top 12% in the U.S. |
| Weekend total nurse staffing | 3.73 | 3.68 | 3.50 | top 33% in Florida; top 32% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.85 | 0.53 | 0.48 | top 13% in Florida; top 9% in the U.S. |
| Total nursing staff turnover (%) | 28.8 | 41.4 | 45.8 | top 20% in Florida; top 12% in the U.S. |
| RN turnover (%) | 13.3 | 46.0 | 42.9 | top 4% in Florida; top 7% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.98, RN 1.08, weekend 3.62.Comparing with Medicare Care Compare? Care Compare shows the raw figure (3.98 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 5/5.
Quality measures: assessments & claims
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 3/5 · long-stay residents: 5/5 · short-stay residents: 1/5
Costs & payment
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Lourdes-Noreen McKeen Residence for Geriatric Care. CMS inspection and staffing records do not tell us what this home will charge you.
Calculate a stay from a quote you receive
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Before you compare prices
- Request the room type, effective date and itemized daily rate in writing.
- Ask about therapy, medicines, supplies, care-level charges, deposits, refunds and annual increases.
- Confirm insurance or Medicaid eligibility and bed availability directly; certification alone does not guarantee either.
Understand who pays for care · How we handle price evidence · Report an incorrect price
Who owns this facility
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Clarke, John | Individual | Corporate Director | NOT APPLICABLE | 04/01/2024 |
| Cody, Mary | Individual | Corporate Director | NOT APPLICABLE | 04/01/2021 |
| Daly, Beth | Individual | Corporate Director | NOT APPLICABLE | 04/01/2021 |
| Dimaria, Lillian | Individual | Corporate Officer | NOT APPLICABLE | 04/01/2021 |
| Flynn, Kathleen | Individual | Corporate Director | NOT APPLICABLE | 04/01/2021 |
| Fortier, Daniel | Individual | ADP of the SNF | NOT APPLICABLE | 06/17/2020 |
| Gathers, Patricia | Individual | Corporate Officer | NOT APPLICABLE | 07/01/2021 |
| Heery, Mary | Individual | Corporate Director | NOT APPLICABLE | 04/01/2021 |
| Lynch, Patricia | Individual | Corporate Director | NOT APPLICABLE | 03/11/2023 |
| Mack, Diane | Individual | Operational/Managerial Control | NOT APPLICABLE | 12/01/2021 |
| Mack, Diane | Individual | ADP of the SNF | NOT APPLICABLE | 12/01/2021 |
| McDonough, Maureen | Individual | Corporate Director | NOT APPLICABLE | 04/01/2021 |
| McMahon, John | Individual | Corporate Director | NOT APPLICABLE | 04/01/2021 |
| Pereira, Mary | Individual | Corporate Director | NOT APPLICABLE | 04/01/2021 |
| Randall, Diane | Individual | Corporate Director | NOT APPLICABLE | 04/01/2021 |
| Rogers, Mary | Individual | Corporate Director | NOT APPLICABLE | 04/01/2021 |
| Schneider, Thomas | Individual | Corporate Director | NOT APPLICABLE | 04/01/2024 |
| The Carmelite System INC | Organization | Operational/Managerial Control | NOT APPLICABLE | 05/01/2023 |
| The Carmelite System INC | Organization | ADP of the SNF | NOT APPLICABLE | 04/04/2025 |
All 19 owning or managing parties CMS has on file are shown — none excluded.
Other facilities in the same chain
CMS lists this facility under the chain Carmelite Sisters for the Aged & Infirm — 9 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.
- Kahl Home for the Aged & Infirmed — Davenport, IA · overall 3/5
- St Patrick's Residence — Naperville, IL · overall 3/5abuse
- Carmel Manor — Fort Thomas, KY · overall 1/5
- St Patrick's Manor — Framingham, MA · overall 4/5
- St Patrick's Home — Bronx, NY · overall 2/5
- Teresian House Nursing Home Co INC — Albany, NY · overall 3/5
- Mother Angeline McCrory Manor — Columbus, OH · overall 1/5
- Garvey Manor — Hollidaysburg, PA · overall 4/5
Listed by state, then facility name — not a ranking.
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
- "What choices do residents have over their daily schedule, like meal times, bathing, and activities?"
- "How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
- "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
- "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
- "How do you monitor residents' weight and eating, and what happens when someone starts losing weight?"
- "How do you decide when a feeding tube is truly needed, and how do staff care for residents who have one?"
Also worth asking anywhere
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the plan of correction for the findings in your most recent state inspection?"
- "CMS reports 29% total nursing staff turnover here — who on the care team has been with you longest?"
- "The ownership record on file lists 19 owning or managing parties — who makes the decisions about staffing levels?"
- "Can I visit again unannounced, at a mealtime or on a weekend?"
Nearby facilities (12 closest of 41 within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Palm Garden of West Palm Beach | 1.9 mi | West Palm Beach, FL | ★★★☆☆ | 3/5 | |
| Lakeside Health Center | 2.0 mi | West Palm Beach, FL | ★★★★☆ | 4/5 | |
| Darcy Hall of Life Care | 2.8 mi | West Palm Beach, FL | ★★☆☆☆ | 1/5 | abuse |
| Colonial Skilled Nursing Facility LLC | 2.9 mi | West Palm Beach, FL | ★★★☆☆ | 3/5 | |
| Westgate Health and Rehabilitation Center | 3.1 mi | West Palm Beach, FL | ★★★☆☆ | 3/5 | |
| Rehabilitation Center of the Palm Beaches, the | 4.1 mi | West Palm Beach, FL | ★★★★☆ | 4/5 | |
| Joseph L Morse Health Center INC the | 4.7 mi | West Palm Beach, FL | ★★★★★ | 5/5 | |
| Aviata at West Palm Beach | 4.8 mi | West Palm Beach, FL | ★★☆☆☆ | 1/5 | abuse |
| Beach Breeze Rehab and Care Center | 4.9 mi | West Palm Beach, FL | ★★☆☆☆ | 2/5 | |
| Avante at Lake Worth, INC. | 5.1 mi | Lake Worth, FL | ★☆☆☆☆ | 1/5 | |
| North Lake Care Center and Rehab | 5.9 mi | Lake Park, FL | ★★★★☆ | 3/5 | |
| Edward J Healey Rehabilitation and Nursing Center | 6.1 mi | Riviera Beach, FL | ★★★★★ | 4/5 |
Compare this facility with the 3 closest →
Other facilities in the same county
CMS records place this facility in Palm Beach, FL — 54 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.
- Luxe at Jupiter Rehabilitation Center (the) — Jupiter, FL · overall 1/5
- Luxe at Wellington Rehabilitation Center the — Wellington, FL · overall 2/5
- Medicana Nursing and Rehab Center — Lake Worth, FL · overall 3/5
- Menorah House — Boca Raton, FL · overall 3/5
- Nursing Center at la Posada, the — Palm Beach Gardens, FL · overall 3/5
- Palm Beach Nursing Center — Lake Worth, FL · overall 3/5
Listed by facility name — not a ranking. Homes already in the table above are not repeated here.
Facility data as of CMS processing date 2026-08-01. CCN 105420.