Lakeside Health Center

Name: Lakeside Health Center
Address: 2501 N AUSTRALIAN AVENUE, West Palm Beach, FL, 33407, US
Telephone: 5616557780

2501 N Australian Avenue, West Palm Beach, FL 33407 · Palm Beach County · 107 certified beds · avg 100 residents/day · certified since Jul 1, 1979

Part of chain: LIFE CARE CENTERS OF AMERICA (194 facilities, chain avg rating 3.4★)

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

4.21

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (15)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Dec 18, 2025	D · Potential for harm, one-off	The facility did not provide care that took into account residents' past trauma or their cultural backgrounds. Care is supposed to be sensitive to what residents have lived through and where they come from.
Dec 18, 2025	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
Feb 27, 2025	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Sep 9, 2024	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
Jun 20, 2024	D · Potential for harm, one-off	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do.
Jun 20, 2024	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Jun 20, 2024	D · Potential for harm, one-off	The facility did not provide safe and appropriate pain management for a resident who needed it.
Jun 20, 2024	D · Potential for harm, one-off	The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems.
Jun 20, 2024	D · Potential for harm, one-off	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits.
Jun 20, 2024	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
Apr 6, 2023	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Apr 6, 2023	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.
Apr 6, 2023	D · Potential for harm, one-off	The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time.
Apr 6, 2023	D · Potential for harm, one-off	The facility's menus did not meet residents' nutritional needs, or were not prepared in advance, followed as written, kept up to date, or reviewed by a dietician.
Apr 6, 2023	D · Potential for harm, one-off	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (6 → 2).

Year	Citations	Worst severity that year
2023	5	D
2024	7	D
2025	3	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Florida avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.21	4.03	3.95	top 26% in Florida; top 32% in the U.S.
Registered Nurse hours	0.94	0.76	0.69	top 22% in Florida; top 18% in the U.S.
Weekend total nurse staffing	3.80	3.68	3.50	top 29% in Florida; top 29% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.49	0.53	0.48	top 43% in Florida; top 34% in the U.S.
Total nursing staff turnover (%)	30.0	41.4	45.8	top 22% in Florida; top 14% in the U.S.
RN turnover (%)	42.9	46.0	42.9	top 43% in Florida; bottom 49% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.56, RN 0.80, weekend 3.21. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 3/5 · long-stay residents: 4/5 · short-stay residents: 2/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Fund I Investments Limited Partnership	Organization	5% or Greater Direct Ownership Interest	96%	08/23/1995
CRHC LLC	Organization	General Partnership Interest	NOT APPLICABLE	01/01/2017
Cross, Cindy	Individual	Corporate Officer	NOT APPLICABLE	08/23/1995
Developers Investment Company INC	Organization	Limited Partnership Interest	NOT APPLICABLE	08/23/1995
Fund I Investments Limited Partnership	Organization	Limited Partnership Interest	NOT APPLICABLE	08/23/1995
HCF INC	Organization	Limited Partnership Interest	NOT APPLICABLE	08/23/1995
Langlais, Heather	Individual	W-2 Managing Employee	NOT APPLICABLE	10/18/2021
Life Care Centers of America, INC.	Organization	Operational/Managerial Control	NOT APPLICABLE	03/01/1990
Thurmond, Joan	Individual	Corporate Officer	NOT APPLICABLE	09/21/2000

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How do you learn about each resident's background and history, and how does that shape their care?"
"How do you keep residents' medical records accurate, complete, and secure?"
"When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
"Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
"If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"How do you assess and manage residents' pain, especially for those who have trouble communicating?"
"Does a pharmacist review every resident's medications and chart monthly, and how are their concerns acted on?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Colonial Skilled Nursing Facility LLC	1.4 mi	West Palm Beach, FL	★★★☆☆	3/5
Palm Garden of West Palm Beach	1.7 mi	West Palm Beach, FL	★★★☆☆	3/5
Westgate Health and Rehabilitation Center	1.8 mi	West Palm Beach, FL	★★★☆☆	3/5
Lourdes-Noreen McKeen Residence for Geriatric Care	2.0 mi	West Palm Beach, FL	★★★★☆	3/5
Rehabilitation Center of the Palm Beaches, the	2.1 mi	West Palm Beach, FL	★★★★☆	4/5
Darcy Hall of Life Care	2.4 mi	West Palm Beach, FL	★★☆☆☆	1/5	abuse
Joseph L Morse Health Center INC the	3.0 mi	West Palm Beach, FL	★★★★★	5/5
North Lake Care Center and Rehab	4.0 mi	Lake Park, FL	★★★★☆	3/5
Edward J Healey Rehabilitation and Nursing Center	4.1 mi	Riviera Beach, FL	★★★★★	4/5
Aviata at West Palm Beach	5.0 mi	West Palm Beach, FL	★★☆☆☆	1/5	abuse
Beach Breeze Rehab and Care Center	6.0 mi	West Palm Beach, FL	★★☆☆☆	2/5
Chatsworth at Pga National	6.7 mi	Palm Beach Gardens, FL	★★★★★	5/5

Compare this facility with the 3 closest →

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Facility data as of CMS processing date 2026-08-01. CCN 105268.

The Care File

Visit checklist — Lakeside Health Center

2501 N Australian Avenue, West Palm Beach, FL 33407 · 5616557780

Health inspection rating 4/5 · CMS overall 4/5· Fines (3y): $0

Questions for the administrator:

☐ "How do you learn about each resident's background and history, and how does that shape their care?"
☐ "How do you keep residents' medical records accurate, complete, and secure?"
☐ "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
☐ "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
☐ "If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "How do you assess and manage residents' pain, especially for those who have trouble communicating?"
☐ "Does a pharmacist review every resident's medications and chart monthly, and how are their concerns acted on?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 105268 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)