The Oaks
1000 McKeen Place, Monroe, LA 71201 · Ouachita County · 125 certified beds · avg 63 residents/day · certified since Mar 22, 2002
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 2/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Actual harm, one-off · Nov 29, 2023 · F-0600 · triggered by a complaint
The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.
Why it matters: Abuse and neglect cause direct physical and emotional harm and are among the most serious failures a nursing home can have.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Dec 27, 2023 (Deficient, Provider has date of correction)
All citations in the current public record (18)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Feb 24, 2026 | D · Potential for harm, one-off | The facility did not let a resident help develop and carry out their own plan of care — the written roadmap of the services and support they'll receive, built around their personal goals and preferences. · from a complaint |
| Feb 24, 2026 | D · Potential for harm, one-off | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint |
| Jun 11, 2025 | E · Potential for harm, repeated | The facility did not make sure residents were fully informed about their own health, care, and treatments in a way they could understand. · from a complaint |
| Jun 11, 2025 | E · Potential for harm, repeated | The facility gave residents unnecessary mind-altering (psychotropic) medications, or used drugs in a way that restrained residents by dulling their ability to think, move, or function. · from a complaint |
| Jun 11, 2025 | E · Potential for harm, repeated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| Jun 11, 2025 | E · Potential for harm, repeated | The facility did not designate a qualified infection preventionist — a trained person responsible for running the infection prevention and control program. · from a complaint |
| Jun 11, 2025 | D · Potential for harm, one-off | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · from a complaint |
| Jun 11, 2025 | D · Potential for harm, one-off | The facility did not make sure its nurses and nurse aides had the skills and training needed to properly care for every resident. |
| Jun 11, 2025 | D · Potential for harm, one-off | The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason. · from a complaint |
| Jun 12, 2024 | E · Potential for harm, repeated | The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. |
| Jun 12, 2024 | E · Potential for harm, repeated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. |
| Jun 12, 2024 | E · Potential for harm, repeated | The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time. |
| Jun 12, 2024 | D · Potential for harm, one-off | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. |
| Nov 29, 2023 | ▲ G · Actual harm, one-off | The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint |
| Nov 29, 2023 | D · Potential for harm, one-off | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint |
| Oct 11, 2023 | E · Potential for harm, repeated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| Oct 11, 2023 | D · Potential for harm, one-off | The facility did not let a resident help develop and carry out their own plan of care — the written roadmap of the services and support they'll receive, built around their personal goals and preferences. · from a complaint |
| Jul 12, 2023 | D · Potential for harm, one-off | The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. |
Inspection trend by year
Citations from standard inspections increased between the last two inspection cycles (4 → 7).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 5 | 1 | G ▲ |
| 2024 | 4 | 0 | E |
| 2025 | 7 | 0 | E |
| 2026 | 2 | 0 | D |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
1 fine totaling $27,005.
| Date | Type | Amount / length |
|---|---|---|
| Nov 29, 2023 | Fine | $27,005 |
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Louisiana avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 4.83 | 4.04 | 3.95 | top 14% in Louisiana; top 16% in the U.S. |
| Registered Nurse hours | 0.23 | 0.32 | 0.69 | bottom 37% in Louisiana; bottom 4% in the U.S. |
| Weekend total nurse staffing | 4.45 | 3.45 | 3.50 | top 8% in Louisiana; top 13% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.17 | 0.20 | 0.48 | top 37% in Louisiana; bottom 7% in the U.S. |
| Total nursing staff turnover (%) | 58.9 | 47.6 | 45.8 | bottom 18% in Louisiana; bottom 18% in the U.S. |
| RN turnover (%) | 0.0 | 41.6 | 42.9 | — |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.35, RN 0.21, weekend 4.01. Staffing rating: 3/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 1/5 · long-stay residents: 1/5 · short-stay residents: 1/5
Who owns this facility
For profit - Limited Liability company
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Ashbrook, Michael | Individual | 5% or Greater Direct Ownership Interest | — | 12/22/2008 |
| Jeffrey M Ashbrook Testamentary Trust | Organization | 5% or Greater Direct Ownership Interest | 49% | 01/01/2018 |
| Ashbrook, Michael | Individual | Corporate Director | NOT APPLICABLE | 12/22/2008 |
| Jeffrey M Ashbrook Testamentary Trust | Organization | ADP of the SNF | NOT APPLICABLE | 01/01/2018 |
| Krier, Brian | Individual | Operational/Managerial Control | NOT APPLICABLE | 02/01/2013 |
| Krier, Brian | Individual | ADP of the SNF | NOT APPLICABLE | 02/01/2013 |
| Landry, Robert | Individual | Corporate Director | NOT APPLICABLE | 01/08/2024 |
| Landry, Robert | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/08/2024 |
| Maison Healthcare Management Company LLC | Organization | Operational/Managerial Control | NOT APPLICABLE | 01/01/2015 |
| Maison Healthcare Management Company LLC | Organization | ADP of the SNF | NOT APPLICABLE | 11/09/2025 |
| Rounsaville, Rebecca | Individual | Corporate Officer | NOT APPLICABLE | 07/01/2019 |
| Stanley, Daniel | Individual | Operational/Managerial Control | NOT APPLICABLE | 07/24/2023 |
| Stanley, Daniel | Individual | ADP of the SNF | NOT APPLICABLE | 07/24/2023 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
- "How are residents and families included in care plan meetings, and how often do those meetings happen?"
- "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
- "How do you explain health changes and treatment options to residents and their families?"
- "What percentage of your residents are on antipsychotic or sedating medications, and how do you work to reduce that?"
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "Who is your infection preventionist, and what training do they have?"
- "Can you show me an example care plan, and how are families included when it's created and updated?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Mary Goss Nursing Home | 2.4 mi | Monroe, LA | ★★☆☆☆ | 2/5 | |
| Landmark Nursing & Rehabilitation Ctr of West Mon | 2.6 mi | West Monroe, LA | ★★☆☆☆ | 3/5 | |
| St Joseph Skilled Nursing and Rehabilitation | 2.7 mi | Monroe, LA | ★☆☆☆☆ | 1/5 | |
| Ridgecrest Community Care Center | 2.7 mi | West Monroe, LA | ★★★★☆ | 4/5 | |
| Delta Grande Skilled Nursing and Rehabilitation | 3.6 mi | Monroe, LA | ★★★☆☆ | 4/5 | |
| Avalon Place | 4.7 mi | Monroe, LA | ★★☆☆☆ | 3/5 | |
| Ouachita Healthcare and Rehabilitation Center | 5.6 mi | Monroe, LA | ★★☆☆☆ | 3/5 | |
| Guest House Nursing and Rehabilitation | 7.3 mi | West Monroe, LA | ★☆☆☆☆ | 2/5 | |
| Northeast la War Veterans Home | 17.0 mi | Monroe, LA | ★★★★★ | 5/5 |
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Facility data as of CMS processing date 2026-08-01. CCN 195542.