Hillview Health Care Ctr

3501 Park Lane Dr, La Crosse, WI 54601 (opens Google Maps) · La Crosse County · (608) 789-4800· 37 certified beds · avg 33 residents/day · certified since Oct 1, 1989 · Medicare and Medicaid certified

Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →

4/5

Health inspection rating (on-site)

inspected Feb 12, 2026

Serious findings on record

Fines, last 3 years

5.96

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

New to these records? How to read an inspection report →

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5 · how star ratings work →

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.

Inspection findings in the public record

Showing the latest 3 of 12 inspection findings. Open the full record below to read every finding.

Feb 12, 2026E · Potential for more than minimal harm, pattern
The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. F-0656
Feb 12, 2026D · Potential for more than minimal harm, isolated
The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. F-0550
Feb 12, 2026D · Potential for more than minimal harm, isolated
The facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay). F-0628

View all 12 inspection findingsShow only the latest 3 findings

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.

Date	Severity	What the facility was cited for
Feb 12, 2026	E · Potential for more than minimal harm, pattern	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · F-0656
Feb 12, 2026	D · Potential for more than minimal harm, isolated	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · F-0550
Feb 12, 2026	D · Potential for more than minimal harm, isolated	The facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay). · F-0628
Feb 12, 2026	D · Potential for more than minimal harm, isolated	The facility did not develop and follow policies and procedures for offering residents flu and pneumonia vaccinations. · F-0883
Dec 1, 2025	F · Potential for more than minimal harm, widespread	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint · F-0880
Nov 13, 2024	F · Potential for more than minimal harm, widespread	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812
Nov 13, 2024	F · Potential for more than minimal harm, widespread	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880
Sep 27, 2023	E · Potential for more than minimal harm, pattern	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · F-0761
Sep 27, 2023	E · Potential for more than minimal harm, pattern	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880
Sep 27, 2023	D · Potential for more than minimal harm, isolated	The facility did not keep residents' personal and medical information private and confidential. · F-0583
Sep 27, 2023	D · Potential for more than minimal harm, isolated	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · F-0656
Sep 27, 2023	D · Potential for more than minimal harm, isolated	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · F-0689

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (2 → 4).

Citations by recorded inspection yearPublished citation counts, not a quality score · Source: CMS, 2026-08-01

All citationsSerious citations (G–L)

2023

2024

2025

2026

All bars start at zero. Exact values and supporting details remain below.

Year	Citations	Worst severity that year
2023	5	E
2024	2	F
2025	1	F
2026	4	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

How to file a complaint about care →

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

What these staffing numbers mean →

Nurse time, in contextAdjusted hours per resident per day · Source: CMS, 2026-08-01

This facilityWisconsin averageU.S. average

Total nurse staffing (hours per resident per day)

5.96

4.29

3.95

Registered Nurse hours

2.31

1.01

0.69

Weekend total nurse staffing

5.60

3.84

3.50

All bars start at zero. Exact values and supporting details remain below.

Measure	This facility	Wisconsin avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	5.96	4.29	3.95	top 6% in Wisconsin; top 4% in the U.S.
Registered Nurse hours	2.31	1.01	0.69	top 2% in Wisconsin; top 1% in the U.S.
Weekend total nurse staffing	5.60	3.84	3.50	top 5% in Wisconsin; top 3% in the U.S.
Weekend RN hours (not acuity-adjusted)	1.26	0.68	0.48	top 4% in Wisconsin; top 3% in the U.S.
Total nursing staff turnover (%)	40.7	46.9	45.8	top 32% in Wisconsin; top 38% in the U.S.
RN turnover (%)	0.0	39.7	42.9	top 1% in Wisconsin; top 1% in the U.S.

Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.61, RN 1.78, weekend 4.33.Comparing with Medicare Care Compare? Care Compare shows the raw figure (4.61 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 5/5.

Quality measures: assessments & claims

Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.

Quality measures rating: 4/5 · long-stay residents: 4/5 · short-stay residents: 3/5

Costs & payment

Price evidence · separate from quality

No verified facility-specific private-pay price is available in our data for Hillview Health Care Ctr. CMS inspection and staffing records do not tell us what this home will charge you.

Calculate a stay from a quote you receive

Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.

Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.

Before you compare prices

Request the room type, effective date and itemized daily rate in writing.
Ask about therapy, medicines, supplies, care-level charges, deposits, refunds and annual increases.
Confirm insurance or Medicaid eligibility and bed availability directly; certification alone does not guarantee either.

Understand who pays for care · How we handle price evidence · Report an incorrect price

Who owns this facility

How to read ownership records →

Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →

Government - County

Owner / manager	Type	Role	Stake	Since
County of la Crosse	Organization	5% or Greater Direct Ownership Interest	100%	08/01/1976
Briseno, Jennifer	Individual	Operational/Managerial Control	NOT APPLICABLE	11/01/2021
Briseno, Jennifer	Individual	ADP of the SNF	NOT APPLICABLE	11/01/2021
Cogbill, Elizabeth	Individual	Operational/Managerial Control	NOT APPLICABLE	12/15/2019
Cogbill, Elizabeth	Individual	ADP of the SNF	NOT APPLICABLE	11/01/2019
County of la Crosse	Organization	ADP of the SNF	NOT APPLICABLE	01/24/2025
Haskey, Kimberly	Individual	Operational/Managerial Control	NOT APPLICABLE	06/02/2008
Haskey, Kimberly	Individual	ADP of the SNF	NOT APPLICABLE	06/02/2008
Hurlbert, Karlie	Individual	Operational/Managerial Control	NOT APPLICABLE	11/20/2018
Hurlbert, Karlie	Individual	ADP of the SNF	NOT APPLICABLE	11/20/2018
Kramer, Kelly	Individual	Operational/Managerial Control	NOT APPLICABLE	06/17/2017
Kramer, Kelly	Individual	ADP of the SNF	NOT APPLICABLE	09/01/2017
Plachecki, Wanda	Individual	Operational/Managerial Control	NOT APPLICABLE	09/26/2005

All 13 owning or managing parties CMS has on file are shown — none excluded.

Questions to ask on your visit

Full visit checklist →

Print visit checklist

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Can you show me an example care plan, and how are families included when it's created and updated?"
"Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
"What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
"What percentage of your residents and staff are vaccinated against flu and pneumonia, and how do you offer the vaccines?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"Can you show me how medications are stored and secured on the units, including controlled drugs?"
"How do you protect residents' privacy, both in their medical records and in day-to-day care?"

Also worth asking anywhere

"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the plan of correction for the findings in your most recent state inspection?"
"CMS reports 41% total nursing staff turnover here — who on the care team has been with you longest?"
"The ownership record on file lists 13 owning or managing parties — who makes the decisions about staffing levels?"
"Can I visit again unannounced, at a mealtime or on a weekend?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Bethany St Joseph Care Ctr	1.0 mi	La Crosse, WI	★★★★☆	3/5
Benedictine Manor of Lacrosse	1.3 mi	La Crosse, WI	★☆☆☆☆	1/5
Riverside	2.1 mi	La Crosse, WI	★★★★☆	4/5
La Crescent Health Services	6.3 mi	La Crescent, MN	★☆☆☆☆	1/5
Onalaska Care Center	7.2 mi	Onalaska, WI	★★★★★	5/5
Mulder Health Care Facility	10.6 mi	West Salem, WI	★☆☆☆☆	1/5
Lakeview Health Center	10.7 mi	West Salem, WI	★★★★★	4/5
Valley View Healthcare & Rehab	17.9 mi	Houston, MN	★★★★★	4/5
Norseland Nursing Home	19.5 mi	Westby, WI	★★★☆☆	3/5

Compare this facility with the 3 closest →

All facilities in La Crosse →

Facility data as of CMS processing date 2026-08-01. CCN 525426.

This page is the printable visit checklist. If your browser did not open the print dialog automatically, use File → Print (Ctrl/⌘-P).

The Care File

Visit checklist — Hillview Health Care Ctr

3501 Park Lane Dr, La Crosse, WI 54601 · (608) 789-4800

Health inspection rating 4/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
☐ "What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
☐ "What percentage of your residents and staff are vaccinated against flu and pneumonia, and how do you offer the vaccines?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "Can you show me how medications are stored and secured on the units, including controlled drugs?"
☐ "How do you protect residents' privacy, both in their medical records and in day-to-day care?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the plan of correction for the findings in your most recent state inspection?"
☐ "CMS reports 41% total nursing staff turnover here — who on the care team has been with you longest?"
☐ "The ownership record on file lists 13 owning or managing parties — who makes the decisions about staffing levels?"
☐ "Can I visit again unannounced, at a mealtime or on a weekend?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 525426 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)