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Norseland Nursing Home
323 Black River Ave, Westby, WI 54667 (opens Google Maps) · Vernon County · (608) 634-3747· 50 certified beds · avg 38 residents/day · certified since Jul 1, 1997 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
3/5
Health inspection rating (on-site)
inspected Jun 19, 2025
1
Serious findings on record
most recent May 1, 2024
$0
Fines, last 3 years
4.03
Nurse hours/resident/day (adjusted)
Every record stays on this page.
What health inspectors found (on-site government inspections — the most independent evidence available)
New to these records? How to read an inspection report →
Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 3/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
Most serious findings (actual harm or immediate jeopardy)
▲ Actual harm, isolated · May 1, 2024 · F-0689
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
▲ Actual harm, isolated · May 1, 2024 · F-0689
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.
Severity (G): Actual harm was cited, below immediate jeopardy. The scope was isolated: limited residents, staff, or locations were affected. Scope describes the extent of the deficiency, not whether it happened on previous inspections.
Corrected: May 29, 2024 (Deficient, Provider has date of correction)
Inspection findings in the public record
Showing the latest 3 of 18 inspection findings. Open the full record below to read every finding.
The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. F-0812
The facility did not serve food and drinks that were appetizing, attractive, and at a safe and pleasant temperature. F-0804
The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration. F-0692
View all 18 inspection findingsShow only the latest 3 findings
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Jun 19, 2025 | F · Potential for more than minimal harm, widespread | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| Jun 19, 2025 | E · Potential for more than minimal harm, pattern | The facility did not serve food and drinks that were appetizing, attractive, and at a safe and pleasant temperature. · F-0804 |
| Jun 19, 2025 | D · Potential for more than minimal harm, isolated | The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration. · F-0692 |
| May 1, 2024 | ▲ G · Actual harm, isolated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · F-0689 |
| May 1, 2024 | F · Potential for more than minimal harm, widespread | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
| May 1, 2024 | E · Potential for more than minimal harm, pattern | The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline. · F-0688 |
| May 1, 2024 | E · Potential for more than minimal harm, pattern | The facility did not make sure the resident's doctor reviewed their care and wrote, signed, and dated progress notes and orders at each required visit. · F-0711 |
| May 1, 2024 | D · Potential for more than minimal harm, isolated | The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care. · F-0578 |
| May 1, 2024 | D · Potential for more than minimal harm, isolated | The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable. · F-0655 |
| May 1, 2024 | D · Potential for more than minimal harm, isolated | The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · F-0658 |
| May 1, 2024 | D · Potential for more than minimal harm, isolated | The facility did not provide safe and appropriate pain management for a resident who needed it. · F-0697 |
| May 1, 2024 | D · Potential for more than minimal harm, isolated | The facility did not provide the social services residents need — such as counseling, help with adjustment, or connecting to outside resources — to achieve the best possible quality of life. · F-0745 |
| May 1, 2024 | D · Potential for more than minimal harm, isolated | The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits. · F-0758 |
| May 1, 2024 | C · Potential for minimal harm, widespread | The facility did not give residents proper notice about what Medicare or Medicaid covers, or about charges the resident might owe for services that aren't covered. · F-0582 |
| Feb 9, 2023 | E · Potential for more than minimal harm, pattern | The facility did not develop and follow policies and procedures for offering residents flu and pneumonia vaccinations. · F-0883 |
| Feb 9, 2023 | D · Potential for more than minimal harm, isolated | The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. · F-0580 |
| Feb 9, 2023 | D · Potential for more than minimal harm, isolated | The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline. · F-0688 |
| Feb 9, 2023 | D · Potential for more than minimal harm, isolated | The facility did not educate residents and staff about COVID-19 vaccination, offer the vaccine to those eligible after that education, or properly document everyone's vaccination status. · F-0887 |
Inspection trend by year
Citations from standard inspections decreased between the last two inspection cycles (11 → 3).
All citationsSerious citations (G–L)
2023
All citations: 4
Serious citations (G–L): 0
2024
All citations: 11
Serious citations (G–L): 1
2025
All citations: 3
Serious citations (G–L): 0
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 4 | 0 | E |
| 2024 | 11 | 1 | G ▲ |
| 2025 | 3 | 0 | F |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
Nurse staffing (from payroll records, adjusted for how much care residents need)
What these staffing numbers mean →
This facilityWisconsin averageU.S. average
Total nurse staffing (hours per resident per day)
This facility: 4.03
Wisconsin average: 4.29
U.S. average: 3.95
Registered Nurse hours
This facility: 1.09
Wisconsin average: 1.01
U.S. average: 0.69
Weekend total nurse staffing
This facility: 3.55
Wisconsin average: 3.84
U.S. average: 3.50
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | Wisconsin avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 4.03 | 4.29 | 3.95 | bottom 46% in Wisconsin; top 38% in the U.S. |
| Registered Nurse hours | 1.09 | 1.01 | 0.69 | top 36% in Wisconsin; top 12% in the U.S. |
| Weekend total nurse staffing | 3.55 | 3.84 | 3.50 | bottom 44% in Wisconsin; top 40% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.57 | 0.68 | 0.48 | bottom 42% in Wisconsin; top 25% in the U.S. |
| Total nursing staff turnover (%) | 34.0 | 46.9 | 45.8 | top 15% in Wisconsin; top 22% in the U.S. |
| RN turnover (%) | 27.3 | 39.7 | 42.9 | top 30% in Wisconsin; top 24% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.85, RN 1.04, weekend 3.39.Comparing with Medicare Care Compare? Care Compare shows the raw figure (3.85 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 4/5.
Quality measures: assessments & claims
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 3/5 · long-stay residents: 3/5 · short-stay residents: 3/5
Costs & payment
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Norseland Nursing Home. CMS inspection and staffing records do not tell us what this home will charge you.
Calculate a stay from a quote you receive
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Before you compare prices
- Request the room type, effective date and itemized daily rate in writing.
- Ask about therapy, medicines, supplies, care-level charges, deposits, refunds and annual increases.
- Confirm insurance or Medicaid eligibility and bed availability directly; certification alone does not guarantee either.
Understand who pays for care · How we handle price evidence · Report an incorrect price
Who owns this facility
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
Government - City
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Braley, Matthew | Individual | Corporate Director | NOT APPLICABLE | 03/01/2022 |
| Feirtag, Megan | Individual | Operational/Managerial Control | NOT APPLICABLE | 04/10/2022 |
| Hanson, Charles | Individual | Corporate Director | NOT APPLICABLE | 03/01/2022 |
| Kite, Cindi | Individual | Corporate Director | NOT APPLICABLE | 03/01/2018 |
| Kotnour, Joseph | Individual | Corporate Director | NOT APPLICABLE | 03/21/2016 |
| Passe, Nicholas | Individual | Corporate Director | NOT APPLICABLE | 03/01/2019 |
| Patros, Paul | Individual | Corporate Director | NOT APPLICABLE | 03/01/2017 |
| Pedace, Terri | Individual | Corporate Director | NOT APPLICABLE | 03/01/2021 |
| Quarberg, Bradley | Individual | Corporate Director | NOT APPLICABLE | 03/21/2014 |
| Sacie, Bonita | Individual | Corporate Director | NOT APPLICABLE | 03/01/2022 |
| Spilde, Steve | Individual | Corporate Director | NOT APPLICABLE | 03/01/2017 |
| Strohm, Barbara | Individual | Corporate Director | NOT APPLICABLE | 03/21/2014 |
| Ubbelohde, Craig | Individual | Corporate Officer | NOT APPLICABLE | 03/26/2012 |
| Wichelt, Joyce | Individual | Corporate Director | NOT APPLICABLE | 03/01/2014 |
| Zeman, Elaine | Individual | W-2 Managing Employee | NOT APPLICABLE | 03/27/2021 |
| Zeman, Elaine | Individual | Corporate Officer | NOT APPLICABLE | 03/27/2021 |
All 16 owning or managing parties CMS has on file are shown — none excluded.
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "Could I join residents for a meal to see the food quality and temperature for myself?"
- "How do you monitor residents' weight and eating, and what happens when someone starts losing weight?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "What do you do daily to keep residents moving, and how do you help residents at risk of losing mobility?"
- "How often does each resident's doctor visit and review their care in person?"
- "How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
Also worth asking anywhere
- "Your weekend nurse staffing is reported below the Wisconsin midpoint — how does the weekend schedule differ from a weekday?"
- "Can I see the plan of correction for the findings in your most recent state inspection?"
- "CMS reports 34% total nursing staff turnover here — who on the care team has been with you longest?"
- "The ownership record on file lists 16 owning or managing parties — who makes the decisions about staffing levels?"
- "Can I visit again unannounced, at a mealtime or on a weekend?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Vernon Manor | 6.3 mi | Viroqua, WI | ★★★★☆ | 3/5 | |
| Soldiers Grove Health Services | 19.3 mi | Soldiers Grove, WI | ★★☆☆☆ | 2/5 | |
| Morrow Memorial Home | 19.5 mi | Sparta, WI | ★★★★★ | 4/5 | |
| Hillview Health Care Ctr | 19.5 mi | La Crosse, WI | ★★★★★ | 4/5 | |
| Lakeview Health Center | 19.7 mi | West Salem, WI | ★★★★★ | 4/5 | |
| Bethany St Joseph Care Ctr | 19.9 mi | La Crosse, WI | ★★★★☆ | 3/5 | |
| Rolling Hills Rehab Ctr | 19.9 mi | Sparta, WI | ★★★☆☆ | 2/5 |
Facility data as of CMS processing date 2026-08-01. CCN 525619.