Riverside
2575 S. 7th St., La Crosse, WI 54601 · La Crosse County · 123 certified beds · avg 94 residents/day · certified since Jan 1, 1990
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Immediate jeopardy, one-off · Jan 22, 2025 · F-0600 · triggered by a complaint
The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.
Why it matters: Abuse and neglect cause direct physical and emotional harm and are among the most serious failures a nursing home can have.
Severity (J): Inspectors found a situation that put a resident's life or safety in immediate danger, affecting one or a few residents. The facility must fix it immediately — these citations often come with large fines.
Corrected: Jan 10, 2025 (Past Non-Compliance)
All citations in the current public record (13)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Jan 15, 2026 | D · Potential for harm, one-off | The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate. |
| Jan 15, 2026 | D · Potential for harm, one-off | The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. |
| Jan 15, 2026 | D · Potential for harm, one-off | The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration. |
| Jan 15, 2026 | D · Potential for harm, one-off | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. |
| Jan 15, 2026 | D · Potential for harm, one-off | The facility did not arrange hospice services for a resident who needed them, or help the resident move to a facility that could arrange hospice. Hospice provides comfort-focused care for people nearing the end of life. |
| Jan 22, 2025 | ▲ J · Immediate jeopardy, one-off | The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint |
| Aug 29, 2024 | E · Potential for harm, repeated | The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. |
| Aug 29, 2024 | E · Potential for harm, repeated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Aug 29, 2024 | E · Potential for harm, repeated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Aug 9, 2023 | E · Potential for harm, repeated | The facility did not keep residents' personal and medical information private and confidential. |
| Aug 9, 2023 | D · Potential for harm, one-off | The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason. |
| Aug 9, 2023 | D · Potential for harm, one-off | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. |
| Aug 9, 2023 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
Inspection trend by year
Citations from standard inspections increased between the last two inspection cycles (3 → 5).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 4 | 0 | E |
| 2024 | 3 | 0 | E |
| 2025 | 1 | 1 | J ▲ |
| 2026 | 5 | 0 | D |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
1 fine totaling $21,645.
| Date | Type | Amount / length |
|---|---|---|
| Jan 22, 2025 | Fine | $21,645 |
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Wisconsin avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 5.27 | 4.29 | 3.95 | top 16% in Wisconsin; top 10% in the U.S. |
| Registered Nurse hours | 1.34 | 1.01 | 0.69 | top 17% in Wisconsin; top 7% in the U.S. |
| Weekend total nurse staffing | 4.80 | 3.84 | 3.50 | top 15% in Wisconsin; top 8% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.82 | 0.68 | 0.48 | top 25% in Wisconsin; top 11% in the U.S. |
| Total nursing staff turnover (%) | 47.4 | 46.9 | 45.8 | bottom 47% in Wisconsin; bottom 43% in the U.S. |
| RN turnover (%) | 41.4 | 39.7 | 42.9 | bottom 44% in Wisconsin; top 50% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.80, RN 1.22, weekend 4.38. Staffing rating: 5/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 1/5 · long-stay residents: 1/5 · short-stay residents: 2/5
Who owns this facility
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Bowen, Edward | Individual | Corporate Director | NOT APPLICABLE | 04/22/2024 |
| Bremer Bank National Association | Organization | 5% or Greater Mortgage Interest | NOT APPLICABLE | 07/18/2018 |
| Bremer Bank National Association | Organization | 5% or Greater Security Interest | NOT APPLICABLE | 07/18/2018 |
| Cogbill, Elizabeth | Individual | Contracted Managing Employee | NOT APPLICABLE | 01/01/2018 |
| Flanagan, Michael | Individual | Corporate Director | NOT APPLICABLE | 04/26/2021 |
| Garves, Todd | Individual | Corporate Officer | NOT APPLICABLE | 02/10/2003 |
| Hansen, Peter | Individual | Corporate Director | NOT APPLICABLE | 04/26/2021 |
| Havens, Sarah | Individual | Corporate Director | NOT APPLICABLE | 06/01/2016 |
| Merchants Bank, N.a. | Organization | 5% or Greater Mortgage Interest | NOT APPLICABLE | 11/20/2015 |
| Merchants Bank, N.a. | Organization | 5% or Greater Security Interest | NOT APPLICABLE | 11/20/2015 |
| Mudler, Leah | Individual | Corporate Director | NOT APPLICABLE | 06/01/2019 |
| O'Flaherty, Sean | Individual | Corporate Director | NOT APPLICABLE | 04/22/2024 |
| Robinson, John | Individual | Corporate Director | NOT APPLICABLE | 04/26/2021 |
| Senzig, Patrick | Individual | Operational/Managerial Control | NOT APPLICABLE | 03/09/2018 |
| Strangman, Angela | Individual | Corporate Director | NOT APPLICABLE | 04/22/2024 |
| Wilson, Todd | Individual | Corporate Officer | NOT APPLICABLE | 11/11/2002 |
| Zoellner, Joseph | Individual | Corporate Director | NOT APPLICABLE | 06/01/2016 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
- "If my family member is able to manage their own medications, would you allow it, and how is that decided?"
- "If my family member falls or their condition changes, exactly when and how will I be notified?"
- "How do you monitor residents' weight and eating, and what happens when someone starts losing weight?"
- "Can you show me how medications are stored and secured on the units, including controlled drugs?"
- "How do you coordinate hospice care, and can residents stay here while receiving it?"
- "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Benedictine Manor of Lacrosse | 0.8 mi | La Crosse, WI | ★☆☆☆☆ | 1/5 | |
| Bethany St Joseph Care Ctr | 1.8 mi | La Crosse, WI | ★★★★☆ | 3/5 | |
| Hillview Health Care Ctr | 2.1 mi | La Crosse, WI | ★★★★★ | 4/5 | |
| La Crescent Health Services | 4.4 mi | La Crescent, MN | ★☆☆☆☆ | 1/5 | |
| Onalaska Care Center | 7.0 mi | Onalaska, WI | ★★★★★ | 5/5 | |
| Mulder Health Care Facility | 11.7 mi | West Salem, WI | ★☆☆☆☆ | 1/5 | |
| Lakeview Health Center | 11.8 mi | West Salem, WI | ★★★★★ | 4/5 | |
| Valley View Healthcare & Rehab | 15.9 mi | Houston, MN | ★★★★★ | 4/5 |
Compare this facility with the 3 closest →
Facility data as of CMS processing date 2026-08-01. CCN 525455.