Hillview Health Care Ctr

Name: Hillview Health Care Ctr
Address: 3501 PARK LANE DR, La Crosse, WI, 54601, US
Telephone: 6087894800

3501 Park Lane Dr, La Crosse, WI 54601 · La Crosse County · 37 certified beds · avg 33 residents/day · certified since Oct 1, 1989

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

5.96

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (12)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Feb 12, 2026	E · Potential for harm, repeated	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Feb 12, 2026	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Feb 12, 2026	D · Potential for harm, one-off	The facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay).
Feb 12, 2026	D · Potential for harm, one-off	The facility did not develop and follow policies and procedures for offering residents flu and pneumonia vaccinations.
Dec 1, 2025	F · Potential for harm, facility-wide	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint
Nov 13, 2024	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Nov 13, 2024	F · Potential for harm, facility-wide	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Sep 27, 2023	E · Potential for harm, repeated	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Sep 27, 2023	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Sep 27, 2023	D · Potential for harm, one-off	The facility did not keep residents' personal and medical information private and confidential.
Sep 27, 2023	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Sep 27, 2023	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (2 → 4).

Year	Citations	Worst severity that year
2023	5	E
2024	2	F
2025	1	F
2026	4	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Wisconsin avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	5.96	4.29	3.95	top 6% in Wisconsin; top 4% in the U.S.
Registered Nurse hours	2.31	1.01	0.69	top 2% in Wisconsin; top 1% in the U.S.
Weekend total nurse staffing	5.60	3.84	3.50	top 5% in Wisconsin; top 3% in the U.S.
Weekend RN hours (not acuity-adjusted)	1.26	0.68	0.48	top 4% in Wisconsin; top 3% in the U.S.
Total nursing staff turnover (%)	40.7	46.9	45.8	top 32% in Wisconsin; top 38% in the U.S.
RN turnover (%)	0.0	39.7	42.9	top 1% in Wisconsin; top 1% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.61, RN 1.78, weekend 4.33. Staffing rating: 5/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 4/5 · short-stay residents: 3/5

Who owns this facility

Government - County

Owner / manager	Type	Role	Stake	Since
County of la Crosse	Organization	5% or Greater Direct Ownership Interest	100%	08/01/1976
Briseno, Jennifer	Individual	Operational/Managerial Control	NOT APPLICABLE	11/01/2021
Briseno, Jennifer	Individual	ADP of the SNF	NOT APPLICABLE	11/01/2021
Cogbill, Elizabeth	Individual	Operational/Managerial Control	NOT APPLICABLE	12/15/2019
Cogbill, Elizabeth	Individual	ADP of the SNF	NOT APPLICABLE	11/01/2019
County of la Crosse	Organization	ADP of the SNF	NOT APPLICABLE	01/24/2025
Haskey, Kimberly	Individual	Operational/Managerial Control	NOT APPLICABLE	06/02/2008
Haskey, Kimberly	Individual	ADP of the SNF	NOT APPLICABLE	06/02/2008
Hurlbert, Karlie	Individual	Operational/Managerial Control	NOT APPLICABLE	11/20/2018
Hurlbert, Karlie	Individual	ADP of the SNF	NOT APPLICABLE	11/20/2018
Kramer, Kelly	Individual	Operational/Managerial Control	NOT APPLICABLE	06/17/2017
Kramer, Kelly	Individual	ADP of the SNF	NOT APPLICABLE	09/01/2017
Plachecki, Wanda	Individual	Operational/Managerial Control	NOT APPLICABLE	09/26/2005

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Can you show me an example care plan, and how are families included when it's created and updated?"
"Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
"What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
"What percentage of your residents and staff are vaccinated against flu and pneumonia, and how do you offer the vaccines?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"Can you show me how medications are stored and secured on the units, including controlled drugs?"
"How do you protect residents' privacy, both in their medical records and in day-to-day care?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Bethany St Joseph Care Ctr	1.0 mi	La Crosse, WI	★★★★☆	3/5
Benedictine Manor of Lacrosse	1.3 mi	La Crosse, WI	★☆☆☆☆	1/5
Riverside	2.1 mi	La Crosse, WI	★★★★☆	4/5
La Crescent Health Services	6.3 mi	La Crescent, MN	★☆☆☆☆	1/5
Onalaska Care Center	7.2 mi	Onalaska, WI	★★★★★	5/5
Mulder Health Care Facility	10.6 mi	West Salem, WI	★☆☆☆☆	1/5
Lakeview Health Center	10.7 mi	West Salem, WI	★★★★★	4/5
Valley View Healthcare & Rehab	17.9 mi	Houston, MN	★★★★★	4/5
Norseland Nursing Home	19.5 mi	Westby, WI	★★★☆☆	3/5

Compare this facility with the 3 closest →

All facilities in La Crosse →

Facility data as of CMS processing date 2026-08-01. CCN 525426.

The Care File

Visit checklist — Hillview Health Care Ctr

3501 Park Lane Dr, La Crosse, WI 54601 · 6087894800

Health inspection rating 4/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
☐ "What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
☐ "What percentage of your residents and staff are vaccinated against flu and pneumonia, and how do you offer the vaccines?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "Can you show me how medications are stored and secured on the units, including controlled drugs?"
☐ "How do you protect residents' privacy, both in their medical records and in day-to-day care?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 525426 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)