Hillspring Health Care & Rehab

Name: Hillspring Health Care & Rehab
Address: 325 EAST CENTRAL AVENUE, Springboro, OH, 45066, US
Telephone: 9377481100

325 East Central Avenue, Springboro, OH 45066 · Warren County · 140 certified beds · avg 126 residents/day · certified since Dec 10, 1999

Part of chain: CARESPRING (16 facilities, chain avg rating 4.0★)

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.13

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (9)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Jun 17, 2026	D · Potential for harm, one-off	The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups. · from a complaint
Jun 17, 2026	D · Potential for harm, one-off	The facility did not keep residents' personal and medical information private and confidential. · from a complaint
Jun 17, 2026	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
May 28, 2025	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · from a complaint
Nov 7, 2024	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Nov 7, 2024	D · Potential for harm, one-off	The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. · from a complaint
Oct 21, 2021	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Oct 21, 2021	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Feb 28, 2019	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (2 → 2).

Year	Citations	Worst severity that year
2019	1	D
2021	2	D
2024	2	D
2025	1	D
2026	3	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Ohio avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.13	3.45	3.95	bottom 35% in Ohio; bottom 18% in the U.S.
Registered Nurse hours	0.51	0.60	0.69	bottom 43% in Ohio; bottom 40% in the U.S.
Weekend total nurse staffing	2.72	3.07	3.50	bottom 28% in Ohio; bottom 17% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.43	0.42	0.48	top 40% in Ohio; top 44% in the U.S.
Total nursing staff turnover (%)	49.3	48.7	45.8	bottom 47% in Ohio; bottom 39% in the U.S.
RN turnover (%)	41.7	43.9	42.9	top 45% in Ohio; top 50% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.87, RN 0.63, weekend 3.36. Staffing rating: 2/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 3/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
Barry N Bortz 06042009 Tr	Organization	5% or Greater Indirect Ownership Interest	72%	10/01/2013
Bortz Family Trust/Key Bank Trustee	Organization	5% or Greater Indirect Ownership Interest	9%	10/01/2013
Carespring Health Care Holdings LP	Organization	5% or Greater Direct Ownership Interest	100%	10/01/2013
Eppers, David	Individual	5% or Greater Indirect Ownership Interest	15%	02/28/2007
Bisel, Deborah	Individual	W-2 Managing Employee	NOT APPLICABLE	08/22/2022
Carespring Health Care Management, LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	02/28/2007
Chirumbolo, Christopher	Individual	Corporate Officer	NOT APPLICABLE	09/01/2016
Eppers, David	Individual	Corporate Officer	NOT APPLICABLE	10/01/2013

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Can you give me examples of how you adjust daily routines and room setups to fit each resident's preferences?"
"How do you protect residents' privacy, both in their medical records and in day-to-day care?"
"When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
"How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
"Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
"What systems do you use to prevent medication errors, and what happens when one occurs?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Otterbein Springboro	2.3 mi	Centerville, OH	★★★★☆	3/5
Momentous Health at Franklin	3.6 mi	Franklin, OH	★☆☆☆☆	1/5
Austin Trace Health and Rehabilitation	4.0 mi	Centerville, OH	★★★★☆	4/5
Carlisle Manor Health Care INC	5.4 mi	Carlisle, OH	★★★★☆	4/5
Sycamore Trails Post Acute	5.5 mi	Miamisburg, OH	★★★★☆	3/5
Otterbein Middletown	5.7 mi	Franklin, OH	★★★★☆	3/5
Sycamorespring of Miamisburg	6.1 mi	Miamisburg, OH	★★★★★	4/5
Wood Glen Alzheimer's Community	6.2 mi	Dayton, OH	★★★☆☆	3/5
Centerville Health and Rehab	6.2 mi	Dayton, OH	★☆☆☆☆	2/5
Kingston of Miamisburg	6.3 mi	Miamisburg, OH	★★★★☆	4/5
Laurels of West Carrollton the	6.6 mi	West Carrollton, OH	★☆☆☆☆	2/5
Vienna Springs Health Campus	6.7 mi	Dayton, OH	★★★★★	4/5

Compare this facility with the 3 closest →

All facilities in Springboro →

Facility data as of CMS processing date 2026-08-01. CCN 366185.

The Care File

Visit checklist — Hillspring Health Care & Rehab

325 East Central Avenue, Springboro, OH 45066 · 9377481100

Health inspection rating 4/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "Can you give me examples of how you adjust daily routines and room setups to fit each resident's preferences?"
☐ "How do you protect residents' privacy, both in their medical records and in day-to-day care?"
☐ "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
☐ "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
☐ "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
☐ "What systems do you use to prevent medication errors, and what happens when one occurs?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 366185 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)