Highland House Rehabilitation and Healthcare

Name: Highland House Rehabilitation and Healthcare
Address: 1700 Pamalee Drive, Fayetteville, NC, 28301, US
Telephone: 9104882295

1700 Pamalee Drive, Fayetteville, NC 28301 · Cumberland County · 106 certified beds · avg 97 residents/day · certified since Mar 5, 1991

Part of chain: LIBERTY SENIOR LIVING (37 facilities, chain avg rating 2.8★)

3/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.72

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 2/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (14)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Mar 13, 2026	D · Potential for harm, one-off	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. · from a complaint
Mar 13, 2026	D · Potential for harm, one-off	The facility did not protect residents from misuse of their belongings or money — this is called misappropriation, and it includes theft or improper use of a resident's property or funds. · from a complaint
Mar 13, 2026	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Mar 13, 2026	D · Potential for harm, one-off	The facility did not help a resident get vision and hearing services — such as eye exams, glasses, hearing tests, or hearing aids. · from a complaint
Mar 13, 2026	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · from a complaint
Mar 13, 2026	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Dec 19, 2024	D · Potential for harm, one-off	The facility did not honor residents' right to make their own choices about their daily lives, such as when to wake up, what to eat, or how to spend their time. · from a complaint
Dec 19, 2024	D · Potential for harm, one-off	The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly. · from a complaint
Dec 19, 2024	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. · from a complaint
Dec 19, 2024	D · Potential for harm, one-off	The facility did not coordinate resident assessments with the state's pre-admission screening program for mental illness and intellectual disabilities, or failed to refer residents for the special services they need. · from a complaint
Dec 19, 2024	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · from a complaint
Dec 19, 2024	B · Minimal risk, repeated	The facility did not honor residents' right to manage their own money and financial affairs. · from a complaint
Aug 24, 2023	E · Potential for harm, repeated	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections. · from a complaint
Aug 24, 2023	D · Potential for harm, one-off	The facility did not properly plan a resident's discharge to meet the resident's goals and needs after leaving. · from a complaint

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (6 → 3).

Year	Citations	Worst severity that year
2023	2	E
2024	6	D
2026	6	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	North Carolina avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.72	4.01	3.95	top 45% in North Carolina; bottom 48% in the U.S.
Registered Nurse hours	0.30	0.64	0.69	bottom 8% in North Carolina; bottom 10% in the U.S.
Weekend total nurse staffing	3.38	3.56	3.50	top 41% in North Carolina; top 48% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.22	0.41	0.48	bottom 24% in North Carolina; bottom 16% in the U.S.
Total nursing staff turnover (%)	68.4	49.0	45.8	bottom 11% in North Carolina; bottom 7% in the U.S.
RN turnover (%)	83.3	45.7	42.9	bottom 4% in North Carolina; bottom 4% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.50, RN 0.28, weekend 3.18. Staffing rating: 1/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 2/5 · long-stay residents: 2/5 · short-stay residents: 1/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
Calcutt, Joseph	Individual	Corporate Officer	NOT APPLICABLE	10/01/2022
Calcutt, Joseph	Individual	ADP of the SNF	NOT APPLICABLE	04/29/2025
Drake, Tonya	Individual	Operational/Managerial Control	NOT APPLICABLE	04/29/2025
Drake, Tonya	Individual	ADP of the SNF	NOT APPLICABLE	04/20/2026
Gonzalez, Jose	Individual	ADP of the SNF	NOT APPLICABLE	06/26/2026
Liberty Healthcare Management INC	Organization	ADP of the SNF	NOT APPLICABLE	04/29/2025
Liberty Healthcare Properties of Highland House, LLC	Organization	ADP of the SNF	NOT APPLICABLE	04/29/2025
Liberty Real Properties IV LLC	Organization	ADP of the SNF	NOT APPLICABLE	04/29/2025
Long Term Care Management Services LLC	Organization	ADP of the SNF	NOT APPLICABLE	04/29/2025
McNeill, John	Individual	Limited Partnership Interest	NOT APPLICABLE	04/29/2025
McNeill, Robert	Individual	Trustee of the SNF	NOT APPLICABLE	04/29/2025
Miller, Robert	Individual	Corporate Director	NOT APPLICABLE	04/29/2025
Miller, Robert	Individual	ADP of the SNF	NOT APPLICABLE	04/29/2025
Oliver, Anna	Individual	Trustee of the SNF	NOT APPLICABLE	04/29/2025
Purifoy, Penny	Individual	Corporate Officer	NOT APPLICABLE	04/29/2025
Purvis, Jenny	Individual	Trustee of the SNF	NOT APPLICABLE	04/29/2025
Wilson, Jeffrey	Individual	Corporate Officer	NOT APPLICABLE	10/01/2022
Wilson, Jeffrey	Individual	ADP of the SNF	NOT APPLICABLE	04/29/2025

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
"What safeguards do you have to protect residents' money and belongings, and what happens when something goes missing?"
"Who completes resident assessments here, and how do you check them for accuracy?"
"How do you arrange eye and hearing care for residents, including appointments and equipment like glasses or hearing aids?"
"How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"What choices do residents have over their daily schedule, like meal times, bathing, and activities?"
"Walk me through what happens when a resident or family files a grievance — who responds and how fast?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Woodlands Nursing & Rehabilitation Center	0.5 mi	Fayetteville, NC	★★★★☆	4/5
Haymount Rehabilitation & Nursing Center, INC.	1.3 mi	Fayetteville, NC	★★★★★	5/5
Whispering Pines Nursing & Rehab Center	2.1 mi	Fayetteville, NC	★★★★★	5/5
Village Green Health and Rehabilitation	3.4 mi	Fayetteville, NC	★★★★★	4/5
Bethesda Health Care Facility	5.3 mi	Eastover, NC	★★★★☆	4/5
The Carrolton of Fayetteville	5.4 mi	Fayetteville, NC	★★★☆☆	3/5
Autumn Care of Fayetteville	5.8 mi	Fayetteville, NC	★★★★★	4/5
Carolina Rehab Center of Cumberland	6.2 mi	Fayetteville, NC	★★★☆☆	2/5
Liberty Healthcare Services of Golden Years Nursin	17.0 mi	Falcon, NC	★★★★☆	5/5
Autumn Care of Raeford	18.6 mi	Raeford, NC	★★☆☆☆	3/5

Compare this facility with the 3 closest →

All facilities in Fayetteville →

Facility data as of CMS processing date 2026-08-01. CCN 345353.

The Care File

Visit checklist — Highland House Rehabilitation and Healthcare

1700 Pamalee Drive, Fayetteville, NC 28301 · 9104882295

Health inspection rating 3/5 · CMS overall 2/5· Fines (3y): $0

Questions for the administrator:

☐ "Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
☐ "What safeguards do you have to protect residents' money and belongings, and what happens when something goes missing?"
☐ "Who completes resident assessments here, and how do you check them for accuracy?"
☐ "How do you arrange eye and hearing care for residents, including appointments and equipment like glasses or hearing aids?"
☐ "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "What choices do residents have over their daily schedule, like meal times, bathing, and activities?"
☐ "Walk me through what happens when a resident or family files a grievance — who responds and how fast?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 345353 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)