Inn at Quail Haven Village

Name: Inn at Quail Haven Village
Address: 155 Blake Boulevard, Pinehurst, NC, 28374, US
Telephone: 9102952294

155 Blake Boulevard, Pinehurst, NC 28374 · Moore County · 35 certified beds · avg 48 residents/day · certified since Sep 12, 2002

Part of chain: LIBERTY SENIOR LIVING (37 facilities, chain avg rating 2.8★)

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

4.04

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

Most serious findings (actual harm or immediate jeopardy)

▲ Actual harm, one-off · Mar 23, 2023 · F-0689

The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.

Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.

Corrected: Apr 11, 2023 (Deficient, Provider has date of correction)

All citations in the current public record (20)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Jun 19, 2025	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Jun 19, 2025	D · Potential for harm, one-off	The facility did not protect residents from misuse of their belongings or money — this is called misappropriation, and it includes theft or improper use of a resident's property or funds. · from a complaint
Jun 19, 2025	D · Potential for harm, one-off	The facility used bed rails without first trying safer alternatives, or without assessing the resident's safety risk, discussing the risks and benefits with the resident or family, getting consent, and installing the rails correctly.
Jun 19, 2025	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Jun 5, 2024	D · Potential for harm, one-off	The facility did not protect residents from misuse of their belongings or money — this is called misappropriation, and it includes theft or improper use of a resident's property or funds. · from a complaint
Jun 5, 2024	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Mar 23, 2023	▲ G · Actual harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Mar 23, 2023	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Mar 23, 2023	E · Potential for harm, repeated	The facility did not honor residents' right to form and take part in resident or family groups, such as a resident council.
Mar 23, 2023	E · Potential for harm, repeated	The facility did not run an ongoing quality assurance committee that reviews care problems and creates plans to fix them.
Mar 23, 2023	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Mar 23, 2023	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Mar 23, 2023	D · Potential for harm, one-off	The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration.
Mar 23, 2023	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Mar 23, 2023	D · Potential for harm, one-off	The facility did not provide safe and appropriate pain management for a resident who needed it.
Mar 23, 2023	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
Mar 23, 2023	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Mar 23, 2023	D · Potential for harm, one-off	The facility did not make sure its nurse aides had the skills needed to care for residents, including training in dementia care and abuse prevention.
Mar 23, 2023	B · Minimal risk, repeated	The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal.
Mar 23, 2023	B · Minimal risk, repeated	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.

Inspection trend by year

Year	Citations	Serious (G–L)	Worst severity that year
2023	14	1	G ▲
2024	2	0	D
2025	4	0	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	North Carolina avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.04	4.01	3.95	top 30% in North Carolina; top 38% in the U.S.
Registered Nurse hours	0.59	0.64	0.69	top 40% in North Carolina; top 49% in the U.S.
Weekend total nurse staffing	3.37	3.56	3.50	top 42% in North Carolina; top 49% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.23	0.41	0.48	bottom 27% in North Carolina; bottom 17% in the U.S.
Total nursing staff turnover (%)	36.8	49.0	45.8	top 21% in North Carolina; top 28% in the U.S.
RN turnover (%)	0.0	45.7	42.9	top 1% in North Carolina; top 1% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.91, RN 0.57, weekend 3.26. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 2/5 · long-stay residents: 2/5 · short-stay residents: 2/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
McNeill, John	Individual	5% or Greater Direct Ownership Interest	50%	11/18/2013
McNeill, Ronald	Individual	5% or Greater Direct Ownership Interest	50%	11/18/2013
Bork, Matthew	Individual	Operational/Managerial Control	NOT APPLICABLE	05/04/2020
Calcutt, Joseph	Individual	Operational/Managerial Control	NOT APPLICABLE	11/18/2013
Hofstetter, Crystal	Individual	W-2 Managing Employee	NOT APPLICABLE	03/23/2022
McNeill, Ronald	Individual	Operational/Managerial Control	NOT APPLICABLE	11/18/2013
Miller, Robert	Individual	Corporate Director	NOT APPLICABLE	09/01/2024
Purifoy, Penny	Individual	Corporate Director	NOT APPLICABLE	11/18/2013
Wilson, Jeffrey	Individual	Operational/Managerial Control	NOT APPLICABLE	11/18/2013

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"What safeguards do you have to protect residents' money and belongings, and what happens when something goes missing?"
"What alternatives do you try before using bed rails, and how do you involve families in that decision?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
"Does your facility have an active resident council, and how does management respond to its concerns?"
"How does your quality committee work, and can you give an example of a problem it recently identified and fixed?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Pinehurst Healthcare & Rehabilitation Center	0.1 mi	Pinehurst, NC	★★☆☆☆	3/5
Saint Joseph of the Pines Health Center	1.1 mi	Pinehurst, NC	★★★★★	4/5
The Greens at Pinehurst Rehabilitation & Living Ce	2.4 mi	Pinehurst, NC	★★★☆☆	3/5
Dahlia Gardens Center for Nursing and Rehabilitati	4.1 mi	Aberdeen, NC	★☆☆☆☆	2/5	abuse
Penick Village	4.7 mi	Southern Pines, NC	★★★★★	4/5
Peak Resources - Pinelake	11.5 mi	Carthage, NC	★★★★☆	4/5
Autumn Care of Raeford	18.3 mi	Raeford, NC	★★☆☆☆	3/5

Compare this facility with the 3 closest →

All facilities in Pinehurst →

Facility data as of CMS processing date 2026-08-01. CCN 345518.

The Care File

Visit checklist — Inn at Quail Haven Village

155 Blake Boulevard, Pinehurst, NC 28374 · 9102952294

Health inspection rating 4/5 · CMS overall 4/5· Fines (3y): $0

Most serious findings on record:

▲ Mar 23, 2023 (F-0689, Actual harm, one-off): The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Questions for the administrator:

☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "What safeguards do you have to protect residents' money and belongings, and what happens when something goes missing?"
☐ "What alternatives do you try before using bed rails, and how do you involve families in that decision?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
☐ "Does your facility have an active resident council, and how does management respond to its concerns?"
☐ "How does your quality committee work, and can you give an example of a problem it recently identified and fixed?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 345518 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)