Heritagespring Healthcare Center of West Chester

Name: Heritagespring Healthcare Center of West Chester
Address: 7235 HERITAGESPRING DRIVE, West Chester, OH, 45069, US
Telephone: 5137595777

7235 Heritagespring Drive, West Chester, OH 45069 · Butler County · 144 certified beds · avg 125 residents/day · certified since Oct 7, 2004

Part of chain: CARESPRING (16 facilities, chain avg rating 4.0★)

3/5

Health inspection rating (on-site)

Serious findings on record

$40,745

Fines, last 3 years

3.41

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 3/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

Most serious findings (actual harm or immediate jeopardy)

▲ Immediate jeopardy, one-off · Nov 19, 2025 · F-0760 · triggered by a complaint

The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication.

Why it matters: A serious medication error can cause real harm, hospitalization, or worse.

Severity (J): Inspectors found a situation that put a resident's life or safety in immediate danger, affecting one or a few residents. The facility must fix it immediately — these citations often come with large fines.

Corrected: May 15, 2025 (Past Non-Compliance)

▲ Immediate jeopardy, one-off · Nov 25, 2024 · F-0684 · triggered by a complaint

The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.

Why it matters: Care that strays from doctor's orders or ignores the resident's wishes can lead to declining health and avoidable harm.

Corrected: Dec 17, 2024 (Deficient, Provider has date of correction)

All citations in the current public record (12)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Nov 19, 2025	▲ J · Immediate jeopardy, one-off	The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. · from a complaint
Nov 19, 2025	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · from a complaint
Apr 25, 2025	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · from a complaint
Nov 25, 2024	▲ J · Immediate jeopardy, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint
Nov 25, 2024	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
Nov 25, 2024	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections. · from a complaint
Nov 25, 2024	D · Potential for harm, one-off	The facility did not make sure the resident's doctor reviewed their care and wrote, signed, and dated progress notes and orders at each required visit. · from a complaint
Nov 25, 2024	D · Potential for harm, one-off	The facility did not make sure residents actually saw their doctor face-to-face at all required visits. Doctors must examine nursing home residents in person on a regular schedule. · from a complaint
Nov 25, 2024	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint
Nov 25, 2024	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint
Apr 27, 2023	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Apr 27, 2023	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (2 → 2).

Year	Citations	Serious (G–L)	Worst severity that year
2023	2	0	D
2024	7	1	J ▲
2025	3	1	J ▲

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

2 fines totaling $40,745.

Date	Type	Amount / length
Nov 19, 2025	Fine	$22,925
Nov 25, 2024	Fine	$17,820

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Ohio avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.41	3.45	3.95	top 43% in Ohio; bottom 32% in the U.S.
Registered Nurse hours	0.66	0.60	0.69	top 30% in Ohio; top 40% in the U.S.
Weekend total nurse staffing	2.97	3.07	3.50	top 47% in Ohio; bottom 29% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.45	0.42	0.48	top 34% in Ohio; top 40% in the U.S.
Total nursing staff turnover (%)	63.5	48.7	45.8	bottom 15% in Ohio; bottom 12% in the U.S.
RN turnover (%)	50.0	43.9	42.9	bottom 43% in Ohio; bottom 39% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.05, RN 0.79, weekend 3.53. Staffing rating: 2/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 5/5 · short-stay residents: 2/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Barry N Bortz 06042009 Tr	Organization	5% or Greater Indirect Ownership Interest	72%	10/01/2013
Bortz Family Trust/Key Bank Trustee	Organization	5% or Greater Indirect Ownership Interest	9%	10/01/2013
Carespring Health Care Holdings LP	Organization	5% or Greater Direct Ownership Interest	100%	10/01/2013
Eppers, David	Individual	5% or Greater Indirect Ownership Interest	15%	07/13/2010
Carespring Health Care Management, LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	02/28/2007
Carespring Leasing, LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	03/01/2007
Chirumbolo, Christopher	Individual	Corporate Officer	NOT APPLICABLE	09/01/2016
Eppers, David	Individual	Corporate Officer	NOT APPLICABLE	07/13/2010
McGill, Emily	Individual	W-2 Managing Employee	NOT APPLICABLE	11/19/2023

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What systems do you use to prevent medication errors, and what happens when one occurs?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
"Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
"How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
"How often does each resident's doctor visit and review their care in person?"
"How often does the attending doctor physically see each resident, and how is that documented?"
"How do you keep residents' medical records accurate, complete, and secure?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Chesterwood Atc	1.3 mi	West Chester, OH	★★★★★	4/5
MCV Health Care Facilities, INC	2.6 mi	Mason, OH	★★★★★	5/5
Majestic Care of Cedar Village.	3.2 mi	Mason, OH	★★☆☆☆	1/5
Mason Health Care Center	3.5 mi	Mason, OH	★★★☆☆	3/5
Brookwood Care Center	5.4 mi	Cincinnati, OH	★★★★☆	3/5
Cottingham Retirement Community	5.4 mi	Cincinnati, OH	★★★☆☆	2/5
Ohio Living Mount Pleasant	5.5 mi	Monroe, OH	★★★★☆	3/5
Hawthorn Glen Nursing Center	6.2 mi	Middletown, OH	★☆☆☆☆	2/5
Otterbein at Maineville	6.2 mi	Maineville, OH	★★★☆☆	3/5
Lodge Nursing & Rehab Center	6.4 mi	Loveland, OH	★★★★☆	4/5
Otterbein Lebanon Retirement Community	6.7 mi	Lebanon, OH	★★★★★	4/5
Doverwood Village	6.8 mi	Hamilton, OH	★★★★★	4/5

Compare this facility with the 3 closest →

All facilities in West Chester →

Facility data as of CMS processing date 2026-08-01. CCN 366301.

The Care File

Visit checklist — Heritagespring Healthcare Center of West Chester

7235 Heritagespring Drive, West Chester, OH 45069 · 5137595777

Health inspection rating 3/5 · CMS overall 3/5· Fines (3y): $40,745

Most serious findings on record:

▲ Nov 19, 2025 (F-0760, Immediate jeopardy, one-off): The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication.
▲ Nov 25, 2024 (F-0684, Immediate jeopardy, one-off): The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.

Questions for the administrator:

☐ "What systems do you use to prevent medication errors, and what happens when one occurs?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
☐ "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
☐ "How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
☐ "How often does each resident's doctor visit and review their care in person?"
☐ "How often does the attending doctor physically see each resident, and how is that documented?"
☐ "How do you keep residents' medical records accurate, complete, and secure?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 366301 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)