Heather Knoll Retirement Village

Name: Heather Knoll Retirement Village
Address: 1134 NORTH AVE, Tallmadge, OH, 44278, US
Telephone: 3306888600

1134 North Ave, Tallmadge, OH 44278 · Summit County · 115 certified beds · avg 106 residents/day · certified since May 22, 1989

Part of chain: SPRENGER HEALTH CARE SYSTEMS (12 facilities, chain avg rating 3.3★)

5/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.16

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★★5/5 · CMS overall rating: 5/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (9)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Jan 29, 2026	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Aug 15, 2025	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint
Mar 6, 2025	D · Potential for harm, one-off	The facility did not provide activities that meet residents' needs and interests. Nursing homes must offer meaningful activity programs, not just leave residents idle.
Oct 16, 2024	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections. · from a complaint
Oct 16, 2024	D · Potential for harm, one-off	The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. · from a complaint
Oct 16, 2024	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint
Sep 29, 2022	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Sep 12, 2019	D · Potential for harm, one-off	The facility did not keep residents' personal and medical information private and confidential.
Sep 12, 2019	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (1 → 1).

Year	Citations	Worst severity that year
2019	2	D
2022	1	D
2024	3	D
2025	2	D
2026	1	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Ohio avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.16	3.45	3.95	bottom 38% in Ohio; bottom 20% in the U.S.
Registered Nurse hours	0.51	0.60	0.69	bottom 41% in Ohio; bottom 39% in the U.S.
Weekend total nurse staffing	2.75	3.07	3.50	bottom 32% in Ohio; bottom 19% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.26	0.42	0.48	bottom 20% in Ohio; bottom 23% in the U.S.
Total nursing staff turnover (%)	52.8	48.7	45.8	bottom 37% in Ohio; bottom 30% in the U.S.
RN turnover (%)	23.1	43.9	42.9	top 19% in Ohio; top 18% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.25, RN 0.52, weekend 2.84. Staffing rating: 2/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Bluesky Healthcare INC	Organization	5% or Greater Direct Ownership Interest	100%	04/14/2005
Hutsenpiller, Wendie	Individual	5% or Greater Indirect Ownership Interest	18%	04/14/2005
Malanowski, Kenneth	Individual	5% or Greater Indirect Ownership Interest	20%	04/14/2005
Sprenger, Nicole	Individual	5% or Greater Indirect Ownership Interest	31%	04/14/2005
Sprenger, Tracey	Individual	5% or Greater Indirect Ownership Interest	31%	04/14/2005
Citrin Cooperman and Company, LLP	Organization	ADP of the SNF	NOT APPLICABLE	02/01/2025
CMS & Co. Management Services, INC.	Organization	Operational/Managerial Control	NOT APPLICABLE	10/01/2005
CMS & Co. Management Services, INC.	Organization	ADP of the SNF	NOT APPLICABLE	09/10/2025
Courtock, Melissa	Individual	Operational/Managerial Control	NOT APPLICABLE	12/02/2002
Courtock, Melissa	Individual	ADP of the SNF	NOT APPLICABLE	12/02/2002
Delta Health Care Consultants, INC.	Organization	ADP of the SNF	NOT APPLICABLE	01/01/2008
Epperly, Robert	Individual	Operational/Managerial Control	NOT APPLICABLE	01/20/2022
Epperly, Robert	Individual	ADP of the SNF	NOT APPLICABLE	01/20/2022
Fox, Emily	Individual	Corporate Officer	NOT APPLICABLE	12/31/2024
Fox, Emily	Individual	Operational/Managerial Control	NOT APPLICABLE	12/31/2024
Fox, Emily	Individual	ADP of the SNF	NOT APPLICABLE	12/31/2024
Gollinger, Kristen	Individual	Operational/Managerial Control	NOT APPLICABLE	11/13/2000
Gollinger, Kristen	Individual	ADP of the SNF	NOT APPLICABLE	11/13/2000
Heather Knoll Rental Properties LLC	Organization	ADP of the SNF	NOT APPLICABLE	04/14/2005
Huntington	Organization	ADP of the SNF	NOT APPLICABLE	10/01/2001

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"How do you keep residents' medical records accurate, complete, and secure?"
"Can I see this month's activities calendar, and what do you offer residents who can't leave their rooms?"
"How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
"What systems do you use to prevent medication errors, and what happens when one occurs?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
"How do you protect residents' privacy, both in their medical records and in day-to-day care?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Tallmadge Health & Rehab Center	1.1 mi	Tallmadge, OH	★☆☆☆☆	1/5
Falls Village Skilled Nursing & Rehabilitation	2.0 mi	Cuyahoga Falls, OH	★★★★★	4/5
The Pinnacle Rehabilitation and Nursing Center	2.1 mi	Tallmadge, OH	★★★★★	5/5
Altercare of Cuyahoga Falls Ctr for Rehab & Nursin	2.5 mi	Cuyahoga Falls, OH	★☆☆☆☆	2/5
The Colony Healthcare Center	2.7 mi	Tallmadge, OH	★★★☆☆	2/5
The Pavilion at Stow for Nursing and Rehabilitatio	3.1 mi	Stow, OH	★★☆☆☆	3/5
Arbors at Stow	3.6 mi	Stow, OH	★★☆☆☆	1/5	abuse
Continuing Healthcare of Cuyahoga Falls	3.9 mi	Cuyahoga Falls, OH		—/5	SFF
Majestic Care of Kent	4.0 mi	Kent, OH	★★☆☆☆	1/5
Divine Rehabilitation and Nursing at Canal Pointe	4.1 mi	Akron, OH	★★☆☆☆	1/5

Compare this facility with the 3 closest →

All facilities in Tallmadge →

Facility data as of CMS processing date 2026-08-01. CCN 365739.

The Care File

Visit checklist — Heather Knoll Retirement Village

1134 North Ave, Tallmadge, OH 44278 · 3306888600

Health inspection rating 5/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "How do you keep residents' medical records accurate, complete, and secure?"
☐ "Can I see this month's activities calendar, and what do you offer residents who can't leave their rooms?"
☐ "How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
☐ "What systems do you use to prevent medication errors, and what happens when one occurs?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
☐ "How do you protect residents' privacy, both in their medical records and in day-to-day care?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 365739 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)