Five Oaks Rehabilitation and Care Center

Name: Five Oaks Rehabilitation and Care Center
Address: 413 Winecoff School Road, Concord, NC, 28027, US
Telephone: 7047882131

413 Winecoff School Road, Concord, NC 28027 · Cabarrus County · 160 certified beds · avg 154 residents/day · certified since Dec 1, 1978

Part of chain: VENZA CARE MANAGEMENT (25 facilities, chain avg rating 2.4★)

2/5

Health inspection rating (on-site)

Serious findings on record

$17,345

Fines, last 3 years

3.67

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 2/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

Most serious findings (actual harm or immediate jeopardy)

▲ Immediate jeopardy, one-off · Mar 5, 2025 · F-0689 · triggered by a complaint

The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.

Severity (J): Inspectors found a situation that put a resident's life or safety in immediate danger, affecting one or a few residents. The facility must fix it immediately — these citations often come with large fines.

Corrected: Mar 25, 2025 (Deficient, Provider has date of correction)

▲ Actual harm, one-off · Mar 5, 2025 · F-0686

The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.

Why it matters: Bedsores are painful, can become deeply infected, and in serious cases can be life-threatening.

Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.

Corrected: Mar 25, 2025 (Deficient, Provider has date of correction)

▲ Actual harm, one-off · Mar 5, 2025 · F-0697

The facility did not provide safe and appropriate pain management for a resident who needed it.

Why it matters: Untreated pain causes needless suffering and can lead to depression, poor sleep, and declining health.

Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.

Corrected: Mar 25, 2025 (Deficient, Provider has date of correction)

All citations in the current public record (14)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Mar 16, 2026	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint
Mar 16, 2026	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Mar 5, 2025	▲ J · Immediate jeopardy, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Mar 5, 2025	▲ G · Actual harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Mar 5, 2025	▲ G · Actual harm, one-off	The facility did not provide safe and appropriate pain management for a resident who needed it.
Mar 5, 2025	E · Potential for harm, repeated	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Mar 5, 2025	D · Potential for harm, one-off	The facility did not give residents proper notice about what Medicare or Medicaid covers, or about charges the resident might owe for services that aren't covered.
Mar 5, 2025	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Mar 5, 2025	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.
Mar 5, 2025	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint
Sep 14, 2023	D · Potential for harm, one-off	The facility did not help a resident get vision and hearing services — such as eye exams, glasses, hearing tests, or hearing aids.
Sep 14, 2023	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.
Sep 14, 2023	B · Minimal risk, repeated	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Sep 14, 2023	B · Minimal risk, repeated	The facility did not run an ongoing quality assurance committee that reviews care problems and creates plans to fix them.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (8 → 2).

Year	Citations	Serious (G–L)	Worst severity that year
2023	4	0	D
2025	8	3	J ▲
2026	2	0	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

1 fine totaling $17,345.

Date	Type	Amount / length
Mar 5, 2025	Fine	$17,345

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	North Carolina avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.67	4.01	3.95	bottom 49% in North Carolina; bottom 45% in the U.S.
Registered Nurse hours	0.28	0.64	0.69	bottom 6% in North Carolina; bottom 8% in the U.S.
Weekend total nurse staffing	3.44	3.56	3.50	top 37% in North Carolina; top 45% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.12	0.41	0.48	bottom 3% in North Carolina; bottom 3% in the U.S.
Total nursing staff turnover (%)	55.0	49.0	45.8	bottom 35% in North Carolina; bottom 25% in the U.S.
RN turnover (%)	25.0	45.7	42.9	top 17% in North Carolina; top 20% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.71, RN 0.29, weekend 3.48. Staffing rating: 2/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 3/5 · long-stay residents: 4/5 · short-stay residents: 3/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
CH FH Holding LLC	Organization	Indirect Ownership Interest	NOT APPLICABLE	03/25/2026
CW FH Holdings LLC	Organization	Indirect Ownership Interest	NOT APPLICABLE	03/25/2026
FH SNF Operations Holding LLC	Organization	5% or Greater Direct Ownership Interest	100%	12/31/2021
SE SNF Associates LLC	Organization	Indirect Ownership Interest	NOT APPLICABLE	03/25/2026
SE SNF Associates Trust	Organization	Indirect Ownership Interest	NOT APPLICABLE	03/25/2026
SE SNF Holdings LLC	Organization	Indirect Ownership Interest	NOT APPLICABLE	03/25/2026
SE SNF Holdings Trust	Organization	Indirect Ownership Interest	NOT APPLICABLE	03/25/2026
FH Opco Manager LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	12/01/2025
FH Opco Manager LLC	Organization	ADP of the SNF	NOT APPLICABLE	12/30/2025
Goodman, Menucha	Individual	Managing Control - Governing Body	NOT APPLICABLE	12/01/2025
Goodman, Menucha	Individual	Corporate Officer	NOT APPLICABLE	12/01/2025
Goodman, Menucha	Individual	Operational/Managerial Control	NOT APPLICABLE	12/01/2025
Hall, George	Individual	Operational/Managerial Control	NOT APPLICABLE	12/31/2021
Hall, George	Individual	ADP of the SNF	NOT APPLICABLE	12/31/2021
Herzka, Yisroel	Individual	Individual Is an Owner, Partner or Trustee of Any ADP of the SNF	NOT APPLICABLE	04/15/2026
Melb Opco Manager LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	12/01/2025
Melb Opco Manager LLC	Organization	ADP of the SNF	NOT APPLICABLE	12/29/2025
Strauss, Susan	Individual	Individual Is an Owner, Partner or Trustee of Any ADP of the SNF	NOT APPLICABLE	02/16/2026
Thomas, Jonathan	Individual	Operational/Managerial Control	NOT APPLICABLE	07/12/2023
Thomas, Jonathan	Individual	ADP of the SNF	NOT APPLICABLE	07/12/2023

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
"How do you assess and manage residents' pain, especially for those who have trouble communicating?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"Can you show me how medications are stored and secured on the units, including controlled drugs?"
"Before any service that isn't covered by Medicare or Medicaid, how will you notify us and get our agreement?"
"Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
"How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
The Greens at Cabarrus	1.1 mi	Concord, NC	★★★★★	4/5
Copperfield Health & Rehabilitation	1.2 mi	Concord, NC	★☆☆☆☆	1/5	abuse
Kannapolis Health and Rehabilitation	1.7 mi	Kannapolis, NC	★★☆☆☆	2/5
Cabarrus Health and Rehabilitation Center	2.5 mi	Concord, NC	★☆☆☆☆	1/5	SFF
The Gardens of Taylor Glen Retirement Community	2.8 mi	Concord, NC	★★★★☆	4/5
Big Elm Retirement and Nursing Centers	4.6 mi	Kannapolis, NC	★★★★☆	4/5
Pruitthealth-Town Center	8.2 mi	Harrisburg, NC	★★★☆☆	3/5
University Place Nursing and Rehabilitation Center	11.5 mi	Charlotte, NC	★☆☆☆☆	2/5
Huntersville Oaks	12.9 mi	Huntersville, NC	★★★☆☆	4/5
Autumn Care of Cornelius	13.1 mi	Cornelius, NC	★★☆☆☆	2/5
Liberty Commons Nsg and Rehab Ctr of Rowan County	13.3 mi	Salisbury, NC	★★★☆☆	3/5
Crestview Health & Rehabilitation	13.5 mi	Mooresville, NC	★☆☆☆☆	1/5	SFF

Compare this facility with the 3 closest →

All facilities in Concord →

Facility data as of CMS processing date 2026-08-01. CCN 345186.

The Care File

Visit checklist — Five Oaks Rehabilitation and Care Center

413 Winecoff School Road, Concord, NC 28027 · 7047882131

Health inspection rating 2/5 · CMS overall 2/5· Fines (3y): $17,345

Most serious findings on record:

▲ Mar 5, 2025 (F-0689, Immediate jeopardy, one-off): The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
▲ Mar 5, 2025 (F-0686, Actual harm, one-off): The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
▲ Mar 5, 2025 (F-0697, Actual harm, one-off): The facility did not provide safe and appropriate pain management for a resident who needed it.

Questions for the administrator:

☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
☐ "How do you assess and manage residents' pain, especially for those who have trouble communicating?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "Can you show me how medications are stored and secured on the units, including controlled drugs?"
☐ "Before any service that isn't covered by Medicare or Medicaid, how will you notify us and get our agreement?"
☐ "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
☐ "How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 345186 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)