Alabama ›Phenix City

Canterbury Health Care Facility

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1720 Knowles Road, Phenix City, AL 36869 (opens Google Maps) · Russell County · (334) 291-0485· 137 certified beds · avg 130 residents/day · certified since Jun 28, 1983 · Medicare and Medicaid certified

Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →

Part of chain: VENZA CARE MANAGEMENT (25 facilities, chain avg rating 2.4★)

2/5
Health inspection rating (on-site)
inspected Jun 2, 2023
2
Serious findings on record
most recent Apr 23, 2021
$0
Fines, last 3 years
4.47
Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

New to these records? How to read an inspection report →

Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 2/5 · how star ratings work →

⚠ The most recent standard health inspection was more than 2 years ago — conditions may have changed.

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.

Most serious findings (actual harm or immediate jeopardy)

▲ Actual harm, isolated · Apr 23, 2021 · F-0656

The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.

Why it matters: Without a complete, working care plan, important needs can slip through the cracks and no one is accountable for results.

Severity (G): Actual harm was cited, below immediate jeopardy. The scope was isolated: limited residents, staff, or locations were affected. Scope describes the extent of the deficiency, not whether it happened on previous inspections.

Corrected: Mar 31, 2021 (Past Non-Compliance)

▲ Actual harm, isolated · Apr 23, 2021 · F-0689

The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.

Severity (G): Actual harm was cited, below immediate jeopardy. The scope was isolated: limited residents, staff, or locations were affected. Scope describes the extent of the deficiency, not whether it happened on previous inspections.

Corrected: Mar 31, 2021 (Past Non-Compliance)

Inspection findings in the public record

Showing the latest 3 of 13 inspection findings. Open the full record below to read every finding.

  1. D · Potential for more than minimal harm, isolated

    The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint F-0689

  2. D · Potential for more than minimal harm, isolated

    The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate. F-0554

  3. D · Potential for more than minimal harm, isolated

    The facility did not enter each resident's assessment information into the required format and send it to the state within 7 days of completing the assessment, as the rules require. F-0640

View all 13 inspection findingsShow only the latest 3 findings

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.

DateSeverityWhat the facility was cited for
Oct 4, 2023D · Potential for more than minimal harm, isolatedThe facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint · F-0689
Jun 2, 2023D · Potential for more than minimal harm, isolatedThe facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate. · F-0554
Jun 2, 2023D · Potential for more than minimal harm, isolatedThe facility did not enter each resident's assessment information into the required format and send it to the state within 7 days of completing the assessment, as the rules require. · F-0640
Jun 2, 2023D · Potential for more than minimal harm, isolatedThe facility did not coordinate resident assessments with the state's pre-admission screening program for mental illness and intellectual disabilities, or failed to refer residents for the special services they need. · F-0644
Jun 2, 2023D · Potential for more than minimal harm, isolatedWhen a resident had a planned discharge, the facility did not make sure the necessary information was communicated to the resident and to the doctors or facility taking over their care. · F-0661
Jun 2, 2023D · Potential for more than minimal harm, isolatedThe facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · F-0677
Jun 2, 2023D · Potential for more than minimal harm, isolatedThe facility did not provide or arrange dental services for its residents. Nursing homes are responsible for making sure residents can get dental care. · F-0791
Apr 23, 2021▲ G · Actual harm, isolatedThe facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · F-0656
Apr 23, 2021▲ G · Actual harm, isolatedThe facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · F-0689
Apr 23, 2021F · Potential for more than minimal harm, widespreadThe facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812
Apr 23, 2021E · Potential for more than minimal harm, patternThe facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · F-0755
Apr 23, 2021D · Potential for more than minimal harm, isolatedThe facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. · F-0695
Feb 13, 2020F · Potential for more than minimal harm, widespreadThe facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (5 → 6).

Citations by recorded inspection yearPublished citation counts, not a quality score · Source: CMS, 2026-08-01
All citationsSerious citations (G–L)
2020
All citations: 1
Serious citations (G–L): 0
2021
All citations: 5
Serious citations (G–L): 2
2023
All citations: 7
Serious citations (G–L): 0

All bars start at zero. Exact values and supporting details remain below.

YearCitationsSerious (G–L)Worst severity that year
202010F
202152G ▲
202370D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

How to file a complaint about care →

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

What these staffing numbers mean →

Nurse time, in contextAdjusted hours per resident per day · Source: CMS, 2026-08-01
This facilityAlabama averageU.S. average
Total nurse staffing (hours per resident per day)
This facility: 4.47
Alabama average: 4.43
U.S. average: 3.95
Registered Nurse hours
This facility: 0.42
Alabama average: 0.74
U.S. average: 0.69
Weekend total nurse staffing
This facility: 3.84
Alabama average: 3.73
U.S. average: 3.50

All bars start at zero. Exact values and supporting details remain below.

MeasureThis facilityAlabama avgU.S. avgWhere it stands
Total nurse staffing (hours per resident per day)4.474.433.95top 49% in Alabama; top 24% in the U.S.
Registered Nurse hours0.420.740.69bottom 6% in Alabama; bottom 25% in the U.S.
Weekend total nurse staffing3.843.733.50top 38% in Alabama; top 28% in the U.S.
Weekend RN hours (not acuity-adjusted)0.240.360.48bottom 24% in Alabama; bottom 20% in the U.S.
Total nursing staff turnover (%)54.246.945.8bottom 26% in Alabama; bottom 27% in the U.S.
RN turnover (%)50.039.542.9bottom 34% in Alabama; bottom 39% in the U.S.

Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.07, RN 0.38, weekend 3.49.Comparing with Medicare Care Compare? Care Compare shows the raw figure (4.07 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 3/5.

Quality measures: assessments & claims

Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.

Quality measures rating: 2/5 · long-stay residents: 4/5 · short-stay residents: 1/5

Costs & payment

Price evidence · separate from quality

No verified facility-specific private-pay price is available in our data for Canterbury Health Care Facility. CMS inspection and staffing records do not tell us what this home will charge you.

Calculate a stay from a quote you receive

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Understand who pays for care · How we handle price evidence · Report an incorrect price

Who owns this facility

How to read ownership records →

Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →

For profit - Corporation

Owner / managerTypeRoleStakeSince
Aop SNF Operations Holdings LLCOrganization5% or Greater Direct Ownership Interest100%03/01/2023
CH Aop Holdings LLCOrganization5% or Greater Indirect Ownership Interest48%03/01/2023
Ms Aop Holdings LLCOrganization5% or Greater Indirect Ownership Interest23%03/01/2023
SS Aop Holdings LLCOrganization5% or Greater Indirect Ownership Interest23%03/01/2023
Aop Opco Manager LLCOrganizationOperational/Managerial ControlNOT APPLICABLE03/01/2023
Azzam, MohannadIndividualOperational/Managerial ControlNOT APPLICABLE03/01/2023
Azzam, MohannadIndividualADP of the SNFNOT APPLICABLE03/01/2023
Goodman, MenuchaIndividualManaging Control - Governing BodyNOT APPLICABLE12/01/2025
Goodman, MenuchaIndividualCorporate OfficerNOT APPLICABLE12/01/2025
Goodman, MenuchaIndividualOperational/Managerial ControlNOT APPLICABLE12/01/2025
Melb Opco Manager LLCOrganizationOperational/Managerial ControlNOT APPLICABLE12/01/2025
Melb Opco Manager LLCOrganizationADP of the SNFNOT APPLICABLE12/30/2025
Morris, ShannelIndividualOperational/Managerial ControlNOT APPLICABLE12/11/2025
Morris, ShannelIndividualADP of the SNFNOT APPLICABLE12/11/2025
Strauss, SusanIndividualIndividual Is an Owner, Partner or Trustee of Any ADP of the SNFNOT APPLICABLE01/08/2026
Vertex Financial Services LLCOrganizationOperational/Managerial ControlNOT APPLICABLE01/01/2025
Vertex Financial Services LLCOrganizationADP of the SNFNOT APPLICABLE12/30/2025

All 17 owning or managing parties CMS has on file are shown — none excluded.

Other facilities in the same chain

CMS lists this facility under the chain Venza Care Management — 25 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.

Listed by state, then facility name — not a ranking. Showing 8 of the 24 others, continuing from this facility's own place in that list.

Questions to ask on your visit

Full visit checklist →

Print visit checklist

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

  • "Can you show me an example care plan, and how are families included when it's created and updated?"
  • "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
  • "If my family member is able to manage their own medications, would you allow it, and how is that decided?"
  • "How do you make sure resident assessments are completed and submitted to the state on time?"
  • "How do you identify and arrange specialized services for residents with mental health conditions or disabilities?"
  • "What exactly do you hand off to the next provider when a resident is discharged, and how do you confirm they received it?"
  • "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
  • "How do residents get dental care here — is there a dentist who visits, and how are appointments arranged?"

Also worth asking anywhere

  • "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
  • "Can I see the plan of correction for the findings in your most recent state inspection?"
  • "CMS reports 54% total nursing staff turnover here — who on the care team has been with you longest?"
  • "The ownership record on file lists 17 owning or managing parties — who makes the decisions about staffing levels?"
  • "Can I visit again unannounced, at a mealtime or on a weekend?"

Nearby facilities (within 20 miles)

FacilityDistanceCityOverallInspectionFlags
Parkwood Health Care Facility2.6 miPhenix City, AL★★★★★3/5
Bridgeway Health and Rehabilitation Center3.4 miPhenix City, AL★★★☆☆3/5
Magnolia Manor of Columbus Nursing Center - West4.6 miColumbus, GA★★☆☆☆2/5
Magnolia Manor of Columbus Nursing Center - East4.7 miColumbus, GA★★☆☆☆2/5
Spring Harbor at Green Island7.1 miColumbus, GA★★★☆☆3/5
River Towne Center8.9 miColumbus, GA★☆☆☆☆2/5
Ridgecrest Rehab & Skilled Nursing Center9.0 miColumbus, GA★★★★★5/5
Orchard View Rehabilitation & Skilled Nursing Ctr9.1 miColumbus, GA★★☆☆☆2/5
Muscogee Manor & Rehabilitation Ctr9.4 miColumbus, GA★★★☆☆3/5

Compare this facility with the 3 closest →

All facilities in Phenix City →

Facility data as of CMS processing date 2026-08-01. CCN 015382.

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