Canterbury Health Care Facility
1720 Knowles Road, Phenix City, AL 36869 · Russell County · 137 certified beds · avg 130 residents/day · certified since Jun 28, 1983
Part of chain: VENZA CARE MANAGEMENT (25 facilities, chain avg rating 2.4★)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 2/5
⚠ The most recent standard health inspection was more than 2 years ago — conditions may have changed.
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Actual harm, one-off · Apr 23, 2021 · F-0656
The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Why it matters: Without a complete, working care plan, important needs can slip through the cracks and no one is accountable for results.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Mar 31, 2021 (Past Non-Compliance)
▲ Actual harm, one-off · Apr 23, 2021 · F-0689
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Mar 31, 2021 (Past Non-Compliance)
All citations in the current public record (13)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Oct 4, 2023 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| Jun 2, 2023 | D · Potential for harm, one-off | The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate. |
| Jun 2, 2023 | D · Potential for harm, one-off | The facility did not enter each resident's assessment information into the required format and send it to the state within 7 days of completing the assessment, as the rules require. |
| Jun 2, 2023 | D · Potential for harm, one-off | The facility did not coordinate resident assessments with the state's pre-admission screening program for mental illness and intellectual disabilities, or failed to refer residents for the special services they need. |
| Jun 2, 2023 | D · Potential for harm, one-off | When a resident had a planned discharge, the facility did not make sure the necessary information was communicated to the resident and to the doctors or facility taking over their care. |
| Jun 2, 2023 | D · Potential for harm, one-off | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. |
| Jun 2, 2023 | D · Potential for harm, one-off | The facility did not provide or arrange dental services for its residents. Nursing homes are responsible for making sure residents can get dental care. |
| Apr 23, 2021 | ▲ G · Actual harm, one-off | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. |
| Apr 23, 2021 | ▲ G · Actual harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. |
| Apr 23, 2021 | F · Potential for harm, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Apr 23, 2021 | E · Potential for harm, repeated | The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. |
| Apr 23, 2021 | D · Potential for harm, one-off | The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. |
| Feb 13, 2020 | F · Potential for harm, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
Inspection trend by year
Citations from standard inspections stayed about the same across the last two inspection cycles (5 → 6).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2020 | 1 | 0 | F |
| 2021 | 5 | 2 | G ▲ |
| 2023 | 7 | 0 | D |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Alabama avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 4.47 | 4.43 | 3.95 | top 49% in Alabama; top 24% in the U.S. |
| Registered Nurse hours | 0.42 | 0.74 | 0.69 | bottom 6% in Alabama; bottom 25% in the U.S. |
| Weekend total nurse staffing | 3.84 | 3.73 | 3.50 | top 38% in Alabama; top 28% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.24 | 0.36 | 0.48 | bottom 24% in Alabama; bottom 20% in the U.S. |
| Total nursing staff turnover (%) | 54.2 | 46.9 | 45.8 | bottom 26% in Alabama; bottom 27% in the U.S. |
| RN turnover (%) | 50.0 | 39.5 | 42.9 | bottom 34% in Alabama; bottom 39% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.07, RN 0.38, weekend 3.49. Staffing rating: 3/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 2/5 · long-stay residents: 4/5 · short-stay residents: 1/5
Who owns this facility
For profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Aop SNF Operations Holdings LLC | Organization | 5% or Greater Direct Ownership Interest | 100% | 03/01/2023 |
| CH Aop Holdings LLC | Organization | 5% or Greater Indirect Ownership Interest | 48% | 03/01/2023 |
| Ms Aop Holdings LLC | Organization | 5% or Greater Indirect Ownership Interest | 23% | 03/01/2023 |
| SS Aop Holdings LLC | Organization | 5% or Greater Indirect Ownership Interest | 23% | 03/01/2023 |
| Aop Opco Manager LLC | Organization | Operational/Managerial Control | NOT APPLICABLE | 03/01/2023 |
| Azzam, Mohannad | Individual | Operational/Managerial Control | NOT APPLICABLE | 03/01/2023 |
| Azzam, Mohannad | Individual | ADP of the SNF | NOT APPLICABLE | 03/01/2023 |
| Goodman, Menucha | Individual | Managing Control - Governing Body | NOT APPLICABLE | 12/01/2025 |
| Goodman, Menucha | Individual | Corporate Officer | NOT APPLICABLE | 12/01/2025 |
| Goodman, Menucha | Individual | Operational/Managerial Control | NOT APPLICABLE | 12/01/2025 |
| Melb Opco Manager LLC | Organization | Operational/Managerial Control | NOT APPLICABLE | 12/01/2025 |
| Melb Opco Manager LLC | Organization | ADP of the SNF | NOT APPLICABLE | 12/30/2025 |
| Morris, Shannel | Individual | Operational/Managerial Control | NOT APPLICABLE | 12/11/2025 |
| Morris, Shannel | Individual | ADP of the SNF | NOT APPLICABLE | 12/11/2025 |
| Strauss, Susan | Individual | Individual Is an Owner, Partner or Trustee of Any ADP of the SNF | NOT APPLICABLE | 01/08/2026 |
| Vertex Financial Services LLC | Organization | Operational/Managerial Control | NOT APPLICABLE | 01/01/2025 |
| Vertex Financial Services LLC | Organization | ADP of the SNF | NOT APPLICABLE | 12/30/2025 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "Can you show me an example care plan, and how are families included when it's created and updated?"
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "If my family member is able to manage their own medications, would you allow it, and how is that decided?"
- "How do you make sure resident assessments are completed and submitted to the state on time?"
- "How do you identify and arrange specialized services for residents with mental health conditions or disabilities?"
- "What exactly do you hand off to the next provider when a resident is discharged, and how do you confirm they received it?"
- "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
- "How do residents get dental care here — is there a dentist who visits, and how are appointments arranged?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Parkwood Health Care Facility | 2.6 mi | Phenix City, AL | ★★★★★ | 3/5 | |
| Bridgeway Health and Rehabilitation Center | 3.4 mi | Phenix City, AL | ★★★☆☆ | 3/5 | |
| Magnolia Manor of Columbus Nursing Center - West | 4.6 mi | Columbus, GA | ★★☆☆☆ | 2/5 | |
| Magnolia Manor of Columbus Nursing Center - East | 4.7 mi | Columbus, GA | ★★☆☆☆ | 2/5 | |
| Spring Harbor at Green Island | 7.1 mi | Columbus, GA | ★★★☆☆ | 3/5 | |
| River Towne Center | 8.9 mi | Columbus, GA | ★☆☆☆☆ | 2/5 | |
| Ridgecrest Rehab & Skilled Nursing Center | 9.0 mi | Columbus, GA | ★★★★★ | 5/5 | |
| Orchard View Rehabilitation & Skilled Nursing Ctr | 9.1 mi | Columbus, GA | ★★☆☆☆ | 2/5 | |
| Muscogee Manor & Rehabilitation Ctr | 9.4 mi | Columbus, GA | ★★★☆☆ | 3/5 |
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Facility data as of CMS processing date 2026-08-01. CCN 015382.