Holston Rehabilitation and Care Center

Name: Holston Rehabilitation and Care Center
Address: 3641 MEMORIAL BLVD, Kingsport, TN, 37664, US
Telephone: 4232462411

3641 Memorial Blvd, Kingsport, TN 37664 · Sullivan County · 204 certified beds · avg 149 residents/day · certified since Aug 1, 1992

Part of chain: VENZA CARE MANAGEMENT (25 facilities, chain avg rating 2.4★)

2/5

Health inspection rating (on-site)

Serious findings on record

$10,868

Fines, last 3 years

3.21

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 1/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

Most serious findings (actual harm or immediate jeopardy)

▲ Actual harm, one-off · Nov 17, 2025 · F-0689

The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.

Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.

Corrected: Dec 5, 2025 (Deficient, Provider has date of correction)

All citations in the current public record (23)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Nov 17, 2025	▲ G · Actual harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Nov 17, 2025	E · Potential for harm, repeated	The facility did not dispose of garbage and refuse properly.
Nov 17, 2025	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Nov 17, 2025	D · Potential for harm, one-off	The facility did not protect residents from misuse of their belongings or money — this is called misappropriation, and it includes theft or improper use of a resident's property or funds. · from a complaint
Nov 17, 2025	D · Potential for harm, one-off	The facility did not coordinate resident assessments with the state's pre-admission screening program for mental illness and intellectual disabilities, or failed to refer residents for the special services they need.
Nov 17, 2025	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Nov 17, 2025	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Nov 17, 2025	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Nov 17, 2025	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Mar 5, 2024	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Mar 5, 2024	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Mar 5, 2024	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. · from a complaint
Mar 5, 2024	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Mar 5, 2024	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Mar 5, 2024	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Mar 5, 2024	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint
Mar 5, 2024	D · Potential for harm, one-off	The facility did not arrange hospice services for a resident who needed them, or help the resident move to a facility that could arrange hospice. Hospice provides comfort-focused care for people nearing the end of life.
Mar 5, 2024	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Mar 5, 2024	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint
Nov 9, 2023	D · Potential for harm, one-off	The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection. · from a complaint
Jan 14, 2020	D · Potential for harm, one-off	The facility did not let a resident help develop and carry out their own plan of care — the written roadmap of the services and support they'll receive, built around their personal goals and preferences.
Jan 14, 2020	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Jan 14, 2020	D · Potential for harm, one-off	The facility did not provide timely, quality laboratory tests to meet residents' needs.

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (9 → 9).

Year	Citations	Serious (G–L)	Worst severity that year
2020	3	0	D
2023	1	0	D
2024	10	0	F
2025	9	1	G ▲

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

1 fine totaling $10,868.

Date	Type	Amount / length
Nov 17, 2025	Fine	$10,868

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Tennessee avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.21	3.62	3.95	bottom 29% in Tennessee; bottom 22% in the U.S.
Registered Nurse hours	0.39	0.57	0.69	bottom 21% in Tennessee; bottom 20% in the U.S.
Weekend total nurse staffing	2.86	3.15	3.50	bottom 37% in Tennessee; bottom 23% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.14	0.39	0.48	bottom 3% in Tennessee; bottom 4% in the U.S.
Total nursing staff turnover (%)	68.1	48.9	45.8	bottom 6% in Tennessee; bottom 7% in the U.S.
RN turnover (%)	56.3	43.2	42.9	bottom 26% in Tennessee; bottom 26% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.63, RN 0.44, weekend 3.22. Staffing rating: 1/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 2/5 · long-stay residents: 2/5 · short-stay residents: 1/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
CH FH Holding LLC	Organization	Indirect Ownership Interest	NOT APPLICABLE	03/25/2026
CW FH Holdings LLC	Organization	Indirect Ownership Interest	NOT APPLICABLE	03/25/2026
FH SNF Operations Holding LLC	Organization	5% or Greater Direct Ownership Interest	100%	01/01/2022
M Melb Opco LLC	Organization	Indirect Ownership Interest	NOT APPLICABLE	12/01/2025
M Melb Opco Trust	Organization	Indirect Ownership Interest	NOT APPLICABLE	12/01/2025
Ms FH Holdings LLC	Organization	Indirect Ownership Interest	NOT APPLICABLE	01/01/2022
S Melb Opco LLC	Organization	Indirect Ownership Interest	NOT APPLICABLE	12/01/2025
S Melb Opco Trust	Organization	Indirect Ownership Interest	NOT APPLICABLE	12/01/2025
SE SNF Associates LLC	Organization	Indirect Ownership Interest	NOT APPLICABLE	03/25/2026
SE SNF Associates Trust	Organization	Indirect Ownership Interest	NOT APPLICABLE	03/25/2026
SE SNF Holdings LLC	Organization	Indirect Ownership Interest	NOT APPLICABLE	03/25/2026
SE SNF Holdings Trust	Organization	Indirect Ownership Interest	NOT APPLICABLE	03/25/2026
SS FH Holdings LLC	Organization	Indirect Ownership Interest	NOT APPLICABLE	01/01/2022
FH Opco Manager LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	01/01/2022
FH Opco Manager LLC	Organization	ADP of the SNF	NOT APPLICABLE	12/30/2025
Goodman, Menucha	Individual	Managing Control - Governing Body	NOT APPLICABLE	12/01/2025
Goodman, Menucha	Individual	Corporate Officer	NOT APPLICABLE	12/01/2025
Goodman, Menucha	Individual	Operational/Managerial Control	NOT APPLICABLE	12/01/2025
Herzka, Yisroel	Individual	Individual Is an Owner, Partner or Trustee of Any ADP of the SNF	NOT APPLICABLE	04/14/2026
Kelly, Johnathan	Individual	Operational/Managerial Control	NOT APPLICABLE	10/14/2024

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"Can I see where garbage is stored and how often it's removed?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"What safeguards do you have to protect residents' money and belongings, and what happens when something goes missing?"
"How do you identify and arrange specialized services for residents with mental health conditions or disabilities?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
NHC Healthcare, Kingsport	1.4 mi	Kingsport, TN	★★★★★	4/5
Wexford House	1.5 mi	Kingsport, TN	★☆☆☆☆	2/5
Orchardview Post-Acute and Rehabilitation Center	2.7 mi	Kingsport, TN	★★☆☆☆	2/5
Greystone Health Care Center	6.2 mi	Blountville, TN	★☆☆☆☆	1/5
Asbury Place Kingsport	6.4 mi	Kingsport, TN	★★★★★	4/5
Nova Health and Rehab	6.6 mi	Weber City, VA	★★★★★	5/5
Life Care Center of Gray	9.6 mi	Gray, TN	★☆☆☆☆	1/5
Waters of Bristol a Rehabilitation and Nursing	11.9 mi	Blountville, TN	★★★★☆	5/5
Church Hill Post-Acute and Rehabilitation Center	12.7 mi	Church Hill, TN		—/5	SFF
NHC Healthcare, Johnson City	13.5 mi	Johnson City, TN	★★★★★	5/5
Princeton Transitional Care & Assisted Living	14.6 mi	Johnson City, TN	★★★★★	5/5
The Waters of Johnson City, LLC	14.8 mi	Johnson City, TN	★★☆☆☆	3/5

Compare this facility with the 3 closest →

All facilities in Kingsport →

Facility data as of CMS processing date 2026-08-01. CCN 445295.

The Care File

Visit checklist — Holston Rehabilitation and Care Center

3641 Memorial Blvd, Kingsport, TN 37664 · 4232462411

Health inspection rating 2/5 · CMS overall 1/5· Fines (3y): $10,868

Most serious findings on record:

▲ Nov 17, 2025 (F-0689, Actual harm, one-off): The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Questions for the administrator:

☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "Can I see where garbage is stored and how often it's removed?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "What safeguards do you have to protect residents' money and belongings, and what happens when something goes missing?"
☐ "How do you identify and arrange specialized services for residents with mental health conditions or disabilities?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 445295 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)