Fifth Avenue Health Care
505 North Fifth Avenue, Rome, GA 30165 · Floyd County · 100 certified beds · avg 69 residents/day · certified since Oct 13, 1983
Part of chain: RELIABLE HEALTH CARE MANAGEMENT (6 facilities, chain avg rating 2.8★)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★☆☆☆☆1/5 · CMS overall rating: 1/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Immediate jeopardy, one-off · Jun 23, 2026 · F-0689 · triggered by a complaint
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.
Severity (J): Inspectors found a situation that put a resident's life or safety in immediate danger, affecting one or a few residents. The facility must fix it immediately — these citations often come with large fines.
Corrected: Jul 22, 2026 (Deficient, Provider has date of correction)
▲ Actual harm, one-off · Jun 21, 2024 · F-0689 · triggered by a complaint
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Jul 24, 2024 (Deficient, Provider has date of correction)
▲ Actual harm, one-off · Jun 21, 2024 · F-0908 · triggered by a complaint
The facility did not keep all essential equipment working safely — things like heating and cooling systems, kitchen equipment, and medical devices.
Why it matters: Broken essential equipment can directly endanger residents' health, comfort, and safety.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Jul 24, 2024 (Deficient, Provider has date of correction)
All citations in the current public record (18)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Jun 23, 2026 | ▲ J · Immediate jeopardy, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| Jun 23, 2026 | D · Potential for harm, one-off | The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint |
| Jun 23, 2026 | D · Potential for harm, one-off | The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time. · from a complaint |
| Aug 28, 2025 | F · Potential for harm, facility-wide | The facility did not serve food and drinks that were appetizing, attractive, and at a safe and pleasant temperature. |
| Aug 28, 2025 | F · Potential for harm, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Aug 28, 2025 | F · Potential for harm, facility-wide | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Aug 28, 2025 | D · Potential for harm, one-off | The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate. |
| Aug 28, 2025 | D · Potential for harm, one-off | The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. |
| Aug 28, 2025 | D · Potential for harm, one-off | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. |
| Aug 28, 2025 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. |
| Jun 21, 2024 | ▲ G · Actual harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| Jun 21, 2024 | ▲ G · Actual harm, one-off | The facility did not keep all essential equipment working safely — things like heating and cooling systems, kitchen equipment, and medical devices. · from a complaint |
| Jun 21, 2024 | D · Potential for harm, one-off | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · from a complaint |
| Jun 21, 2024 | D · Potential for harm, one-off | The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · from a complaint |
| Jun 21, 2024 | D · Potential for harm, one-off | The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason. · from a complaint |
| Jun 21, 2024 | D · Potential for harm, one-off | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · from a complaint |
| Nov 20, 2022 | F · Potential for harm, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Nov 20, 2022 | D · Potential for harm, one-off | The facility did not keep all essential equipment working safely — things like heating and cooling systems, kitchen equipment, and medical devices. |
Inspection trend by year
Citations from standard inspections stayed about the same across the last two inspection cycles (6 → 7).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2022 | 2 | 0 | F |
| 2024 | 6 | 2 | G ▲ |
| 2025 | 7 | 0 | F |
| 2026 | 3 | 1 | J ▲ |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
2 fines totaling $8,512.
| Date | Type | Amount / length |
|---|---|---|
| Jun 21, 2024 | Fine | $4,256 |
| Jun 21, 2024 | Fine | $4,256 |
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Georgia avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 3.35 | 3.54 | 3.95 | bottom 44% in Georgia; bottom 29% in the U.S. |
| Registered Nurse hours | 0.22 | 0.50 | 0.69 | bottom 7% in Georgia; bottom 3% in the U.S. |
| Weekend total nurse staffing | 3.05 | 3.09 | 3.50 | top 44% in Georgia; bottom 33% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.19 | 0.35 | 0.48 | bottom 21% in Georgia; bottom 10% in the U.S. |
| Total nursing staff turnover (%) | 34.6 | 46.0 | 45.8 | top 21% in Georgia; top 23% in the U.S. |
| RN turnover (%) | 0.0 | 44.5 | 42.9 | — |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.22, RN 0.21, weekend 2.93. Staffing rating: 2/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 2/5 · long-stay residents: 2/5 · short-stay residents: 3/5
Who owns this facility
For profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Cromer, Melissa | Individual | Operational/Managerial Control | NOT APPLICABLE | 03/01/2021 |
| Cromer, Melissa | Individual | ADP of the SNF | NOT APPLICABLE | 03/23/2026 |
| Glover, Shelle | Individual | Operational/Managerial Control | NOT APPLICABLE | 09/30/2020 |
| Glover, Shelle | Individual | ADP of the SNF | NOT APPLICABLE | 09/30/2020 |
| Hehn, Angelena | Individual | Managing Control - Governing Body | NOT APPLICABLE | 11/01/2024 |
| Hehn, Angelena | Individual | Operational/Managerial Control | NOT APPLICABLE | 11/01/2024 |
| Hehn, Angelena | Individual | ADP of the SNF | NOT APPLICABLE | 08/06/2001 |
| McGill, Brandy | Individual | Managing Control - Governing Body | NOT APPLICABLE | 11/01/2024 |
| McGill, Brandy | Individual | Operational/Managerial Control | NOT APPLICABLE | 02/09/2009 |
| McGill, Brandy | Individual | ADP of the SNF | NOT APPLICABLE | 02/09/2009 |
| Morris, Janice | Individual | Operational/Managerial Control | NOT APPLICABLE | 07/18/2025 |
| Morris, Janice | Individual | ADP of the SNF | NOT APPLICABLE | 07/18/2025 |
| Reliable Health Care Management LLC | Organization | ADP of the SNF | NOT APPLICABLE | 07/01/2003 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "How do you inspect and maintain essential equipment, and how quickly are repairs made?"
- "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
- "What is your current medication error rate, and what have you changed to bring errors down?"
- "Could I join residents for a meal to see the food quality and temperature for myself?"
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "If my family member is able to manage their own medications, would you allow it, and how is that decided?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Etowah Landing | 1.4 mi | Rome, GA | ★★☆☆☆ | 3/5 | |
| Magnolia Place Nursing and Rehabilitation | 2.4 mi | Rome, GA | ★★★★★ | 5/5 | |
| Harborview Rome | 2.4 mi | Rome, GA | ★☆☆☆☆ | 2/5 | abuse |
| Pruitthealth - Rome | 2.8 mi | Rome, GA | ★★☆☆☆ | 1/5 | |
| Winthrop Health and Rehabilitation | 2.9 mi | Rome, GA | ★★★★☆ | 4/5 | |
| Evergreen Health and Rehabilitation Center | 3.6 mi | Rome, GA | ★★★☆☆ | 3/5 | |
| Chulio Hills Health and Rehab | 8.4 mi | Rome, GA | ★☆☆☆☆ | 1/5 | |
| Cedar Valley Nsg & Rehab Ctr | 17.6 mi | Cedartown, GA | ★★★★★ | 5/5 | |
| Oakview Health and Rehabilitation | 18.6 mi | Summerville, GA | ★★★★☆ | 4/5 | |
| Rockmart Health | 19.0 mi | Rockmart, GA | ★★★★★ | 5/5 | |
| Cottages at Rockmart, the | 19.5 mi | Rockmart, GA | ★★★☆☆ | 4/5 |
Compare this facility with the 3 closest →
Facility data as of CMS processing date 2026-08-01. CCN 115319.