Reliable Health & Rehab at Lakewood

Name: Reliable Health & Rehab at Lakewood
Address: 1980 ARROW STREET, SW, Atlanta, GA, 30310, US
Telephone: 4047554080

1980 Arrow Street, SW, Atlanta, GA 30310 · Fulton County · 100 certified beds · avg 90 residents/day · certified since Jan 4, 2007

Part of chain: RELIABLE HEALTH CARE MANAGEMENT (6 facilities, chain avg rating 2.8★)

2/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.18

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 2/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (17)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Apr 30, 2026	F · Potential for harm, facility-wide	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint
Apr 30, 2026	D · Potential for harm, one-off	The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate. · from a complaint
Apr 30, 2026	D · Potential for harm, one-off	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. · from a complaint
Apr 30, 2026	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
Apr 30, 2026	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · from a complaint
Apr 30, 2026	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. · from a complaint
Apr 30, 2026	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Apr 30, 2026	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.
Apr 30, 2026	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · from a complaint
Mar 14, 2025	E · Potential for harm, repeated	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Mar 14, 2025	D · Potential for harm, one-off	The facility did not properly complete the required screening (called PASARR) that identifies whether a person entering a nursing home has a mental illness or intellectual disability and needs specialized services.
Mar 14, 2025	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Mar 14, 2025	D · Potential for harm, one-off	The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline.
Dec 14, 2023	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · from a complaint
Dec 14, 2023	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
Dec 14, 2023	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · from a complaint
Dec 14, 2023	D · Potential for harm, one-off	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits. · from a complaint

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (4 → 9).

Year	Citations	Worst severity that year
2023	4	F
2025	4	E
2026	9	F

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Georgia avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.18	3.54	3.95	bottom 32% in Georgia; bottom 21% in the U.S.
Registered Nurse hours	0.21	0.50	0.69	bottom 6% in Georgia; bottom 3% in the U.S.
Weekend total nurse staffing	2.73	3.09	3.50	bottom 32% in Georgia; bottom 18% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.16	0.35	0.48	bottom 13% in Georgia; bottom 6% in the U.S.
Total nursing staff turnover (%)	39.2	46.0	45.8	top 32% in Georgia; top 34% in the U.S.
RN turnover (%)	40.0	44.5	42.9	top 39% in Georgia; top 46% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.07, RN 0.20, weekend 2.64. Staffing rating: 2/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 3/5 · long-stay residents: 5/5 · short-stay residents: 2/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Employee Stock Ownership Plan of Select Health Care INC Trust	Organization	5% or Greater Direct Ownership Interest	—	07/01/2009
Morris, Janice	Individual	Indirect Ownership Interest	NOT APPLICABLE	12/16/2025
Select Health Care INC	Organization	Direct Ownership Interest	NOT APPLICABLE	12/16/2025
Hehn, Angelena	Individual	Managing Control - Governing Body	NOT APPLICABLE	11/01/2024
Hehn, Angelena	Individual	Operational/Managerial Control	NOT APPLICABLE	11/01/2024
Hehn, Angelena	Individual	ADP of the SNF	NOT APPLICABLE	05/14/2010
Kanagala, Vamsi	Individual	Operational/Managerial Control	NOT APPLICABLE	09/18/2024
Kanagala, Vamsi	Individual	ADP of the SNF	NOT APPLICABLE	09/18/2024
McGill, Brandy	Individual	Managing Control - Governing Body	NOT APPLICABLE	11/01/2024
McGill, Brandy	Individual	Operational/Managerial Control	NOT APPLICABLE	05/14/2010
McGill, Brandy	Individual	ADP of the SNF	NOT APPLICABLE	05/14/2010
Morris, Janice	Individual	Operational/Managerial Control	NOT APPLICABLE	07/18/2025
Morris, Janice	Individual	ADP of the SNF	NOT APPLICABLE	07/18/2025
Okande, Olapeju	Individual	Operational/Managerial Control	NOT APPLICABLE	05/30/2018
Okande, Olapeju	Individual	ADP of the SNF	NOT APPLICABLE	03/26/2026
Reliable Health Care Management LLC	Organization	ADP of the SNF	NOT APPLICABLE	05/14/2010

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"If my family member is able to manage their own medications, would you allow it, and how is that decided?"
"Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
"Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Bonterra Transitional Care & Rehabilitation	1.5 mi	East Point, GA	★☆☆☆☆	1/5
Crestview Health & Rehab Ctr	1.6 mi	Atlanta, GA	★☆☆☆☆	1/5	abuseSFF
Fulton Center for Rehabilitation LLC	1.7 mi	Atlanta, GA	★☆☆☆☆	1/5
Healthcare at College Park, LLC	3.3 mi	College Park, GA	★☆☆☆☆	2/5
A.g. Rhodes Home, INC, the	4.0 mi	Atlanta, GA	★★★☆☆	3/5
Legacy Transitional Care & Rehabilitation	4.0 mi	Atlanta, GA	★☆☆☆☆	1/5
Sadie G. Mays Health & Rehabilitation Center	4.6 mi	Atlanta, GA	★☆☆☆☆	1/5
Pruitthealth - West Atlanta	6.1 mi	Atlanta, GA	★☆☆☆☆	1/5
Westminster Commons	6.1 mi	Atlanta, GA	★★☆☆☆	2/5	abuse
Fountainview Ctr for Alzheimer	7.0 mi	Atlanta, GA	★☆☆☆☆	1/5	abuse
Pruitthealth - Virginia Park	7.3 mi	Atlanta, GA	★★★☆☆	3/5
Crossings at East Lake of Journey LLC, the	7.8 mi	Decatur, GA	★★☆☆☆	2/5

Compare this facility with the 3 closest →

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Facility data as of CMS processing date 2026-08-01. CCN 115717.

The Care File

Visit checklist — Reliable Health & Rehab at Lakewood

1980 Arrow Street, SW, Atlanta, GA 30310 · 4047554080

Health inspection rating 2/5 · CMS overall 2/5· Fines (3y): $0

Questions for the administrator:

☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "If my family member is able to manage their own medications, would you allow it, and how is that decided?"
☐ "Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
☐ "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 115717 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)