Eliza at Chagrin Falls

16695 Chillicothe Road, Chagrin Falls, OH 44023 (opens Google Maps) · Geauga County · (440) 543-4221· 29 certified beds · avg 27 residents/day · certified since Oct 24, 2009 · Medicare only — not Medicaid certified

Certified for Medicare only. Medicare pays for short rehabilitation stays, not for long-term care — and this facility cannot bill Medicaid, which is what most families rely on for a long stay. Ask what a long-term stay here would cost and how it would be paid for. Who pays for nursing home care →

3/5

Health inspection rating (on-site)

inspected Jan 22, 2026

Serious findings on record

Fines, last 3 years

4.19

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

New to these records? How to read an inspection report →

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 3/5 · how star ratings work →

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.

Inspection findings in the public record

Showing the latest 3 of 14 inspection findings. Open the full record below to read every finding.

Jan 22, 2026F · Potential for more than minimal harm, widespread
The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. F-0812
Jan 22, 2026E · Potential for more than minimal harm, pattern
The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · from a complaint F-0677
Jan 22, 2026E · Potential for more than minimal harm, pattern
The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. F-0880

View all 14 inspection findingsShow only the latest 3 findings

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.

Date	Severity	What the facility was cited for
Jan 22, 2026	F · Potential for more than minimal harm, widespread	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812
Jan 22, 2026	E · Potential for more than minimal harm, pattern	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · from a complaint · F-0677
Jan 22, 2026	E · Potential for more than minimal harm, pattern	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880
Jan 22, 2026	D · Potential for more than minimal harm, isolated	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · from a complaint · F-0550
Jan 22, 2026	D · Potential for more than minimal harm, isolated	The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. · F-0760
Jun 1, 2023	F · Potential for more than minimal harm, widespread	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · F-0761
Jun 1, 2023	F · Potential for more than minimal harm, widespread	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812
Jun 1, 2023	D · Potential for more than minimal harm, isolated	The facility did not fully assess residents on time — a complete assessment of health, abilities, and needs is required when a resident is first admitted and at least once every 12 months after that. · F-0636
Jun 1, 2023	D · Potential for more than minimal harm, isolated	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · F-0656
Jun 1, 2023	D · Potential for more than minimal harm, isolated	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. · F-0657
Jun 1, 2023	C · Potential for minimal harm, widespread	The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day. · F-0732
Apr 29, 2021	F · Potential for more than minimal harm, widespread	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · F-0761
Apr 29, 2021	F · Potential for more than minimal harm, widespread	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880
Apr 29, 2021	D · Potential for more than minimal harm, isolated	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. · F-0695

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (6 → 5).

Citations by recorded inspection yearPublished citation counts, not a quality score · Source: CMS, 2026-08-01

All citationsSerious citations (G–L)

2021

2023

2026

All bars start at zero. Exact values and supporting details remain below.

Year	Citations	Worst severity that year
2021	3	F
2023	6	F
2026	5	F

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

How to file a complaint about care →

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

What these staffing numbers mean →

Nurse time, in contextAdjusted hours per resident per day · Source: CMS, 2026-08-01

This facilityOhio averageU.S. average

Total nurse staffing (hours per resident per day)

4.19

3.45

3.95

Registered Nurse hours

1.06

0.60

0.69

Weekend total nurse staffing

3.61

3.07

3.50

All bars start at zero. Exact values and supporting details remain below.

Measure	This facility	Ohio avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.19	3.45	3.95	top 12% in Ohio; top 33% in the U.S.
Registered Nurse hours	1.06	0.60	0.69	top 5% in Ohio; top 13% in the U.S.
Weekend total nurse staffing	3.61	3.07	3.50	top 14% in Ohio; top 37% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.84	0.42	0.48	top 5% in Ohio; top 10% in the U.S.
Total nursing staff turnover (%)	75.0	48.7	45.8	bottom 3% in Ohio; bottom 3% in the U.S.
RN turnover (%)	55.6	43.9	42.9	bottom 31% in Ohio; bottom 28% in the U.S.

Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.48, RN 1.13, weekend 3.86.Comparing with Medicare Care Compare? Care Compare shows the raw figure (4.48 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 4/5.

Quality measures: assessments & claims

Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.

Quality measures rating: 2/5 · long-stay residents: 3/5 · short-stay residents: 2/5

Costs & payment

Price evidence · separate from quality

No verified facility-specific private-pay price is available in our data for Eliza at Chagrin Falls. CMS inspection and staffing records do not tell us what this home will charge you.

Calculate a stay from a quote you receive

Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.

Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.

Before you compare prices

Request the room type, effective date and itemized daily rate in writing.
Ask about therapy, medicines, supplies, care-level charges, deposits, refunds and annual increases.
Confirm insurance or Medicaid eligibility and bed availability directly; certification alone does not guarantee either.

Understand who pays for care · How we handle price evidence · Report an incorrect price

Who owns this facility

How to read ownership records →

Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
Boyson, Richard	Individual	W-2 Managing Employee	NOT APPLICABLE	12/29/2023
Boyson, Richard	Individual	Corporate Director	NOT APPLICABLE	12/29/2023
Boyson, Richard	Individual	Corporate Officer	NOT APPLICABLE	12/29/2023
Fletcher, Richard	Individual	Corporate Director	NOT APPLICABLE	12/29/2023
Fodor, Alayne	Individual	Corporate Director	NOT APPLICABLE	12/29/2023
Fox, Richard	Individual	Corporate Director	NOT APPLICABLE	12/29/2023
Gray, Michael	Individual	Corporate Director	NOT APPLICABLE	12/29/2023
Gray, Michael	Individual	Corporate Officer	NOT APPLICABLE	12/29/2023
Griveas, Jennifer	Individual	Corporate Officer	NOT APPLICABLE	12/29/2023
Hartney, Margaret	Individual	Corporate Director	NOT APPLICABLE	12/29/2023
Hernandez, Kimberly	Individual	Corporate Officer	NOT APPLICABLE	12/29/2023
Krassen, Glenn	Individual	Corporate Director	NOT APPLICABLE	12/29/2023
Messina, Michele	Individual	Corporate Director	NOT APPLICABLE	12/29/2023
Rogerson, James	Individual	Corporate Director	NOT APPLICABLE	12/29/2023
Scanlon, Patricia	Individual	Corporate Director	NOT APPLICABLE	12/29/2023
Sereda, Sheryl	Individual	Corporate Director	NOT APPLICABLE	12/29/2023
Shields, Kathleen	Individual	Corporate Officer	NOT APPLICABLE	12/29/2023
Shrock, Terrie	Individual	Corporate Director	NOT APPLICABLE	12/29/2023
Stoner, John	Individual	Corporate Director	NOT APPLICABLE	12/29/2023
Tracy, Allen	Individual	Corporate Director	NOT APPLICABLE	12/29/2023

Showing 20 of 23 parties CMS has on file for this facility; 3 are not displayed. The full list is in the CMS Ownership dataset.

Questions to ask on your visit

Full visit checklist →

Print visit checklist

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
"What systems do you use to prevent medication errors, and what happens when one occurs?"
"Can you show me how medications are stored and secured on the units, including controlled drugs?"
"How soon after admission is a full assessment completed, and how are the findings shared with the family?"
"Can you show me an example care plan, and how are families included when it's created and updated?"

Also worth asking anywhere

"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the plan of correction for the findings in your most recent state inspection?"
"CMS reports 75% total nursing staff turnover here — who on the care team has been with you longest?"
"The ownership record on file lists 23 owning or managing parties — who makes the decisions about staffing levels?"
"Can I visit again unannounced, at a mealtime or on a weekend?"

Nearby facilities (12 closest of 92 within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
The Laurels of Chagrin Falls	2.8 mi	Chagrin Falls, OH	★★★☆☆	3/5
Anna Maria of Aurora	5.3 mi	Aurora, OH	★★★★☆	3/5
Kensington at Anna Maria	5.3 mi	Aurora, OH	★★★★★	5/5
Ohman Family Living at Holly	6.2 mi	Newbury, OH	★★★★★	5/5
Aurora Manor Special Care Cent	7.3 mi	Aurora, OH	★★☆☆☆	2/5	abuse
Canterbury of Twinsburg	7.3 mi	Twinsburg, OH	★★★★☆	3/5
Solon Pointe at Emerald Ridge	7.5 mi	Solon, OH	★★☆☆☆	2/5
Avenue at Aurora	7.5 mi	Aurora, OH	★★★★★	4/5
Gardens of Mayfield Village	8.9 mi	Mayfield Heights, OH	★★☆☆☆	1/5	SFF
Ahc of Landerhaven LLC	8.9 mi	Mayfield Heights, OH	★★★★☆	4/5
Manor of Grande Village	9.3 mi	Twinsburg, OH	★★★☆☆	3/5
Grande Oaks	9.4 mi	Oakwood Village, OH	★★☆☆☆	1/5

Compare this facility with the 3 closest →

Other facilities in the same county

CMS records place this facility in Geauga, OH — 8 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.

Mapleview Country Villa — Chardon, OH · overall 4/5
Ohman Family Living at Briar — Middlefield, OH · overall 5/5
Autumn Hills Healthcare Community — Huntsburg, OH · overall 5/5
Burton Health Care Center — Burton, OH · overall 5/5
Chardon Center — Chardon, OH · overall 4/5
Chardon Woods — Chardon, OH · overall 3/5

Listed by facility name — not a ranking. Homes already in the table above are not repeated here.

All facilities in Chagrin Falls →

Facility data as of CMS processing date 2026-08-01. CCN 366379.

This page is the printable visit checklist. If your browser did not open the print dialog automatically, use File → Print (Ctrl/⌘-P).

The Care File

Visit checklist — Eliza at Chagrin Falls

16695 Chillicothe Road, Chagrin Falls, OH 44023 · (440) 543-4221

Health inspection rating 3/5 · CMS overall 3/5· Fines (3y): $0

Questions for the administrator:

☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
☐ "What systems do you use to prevent medication errors, and what happens when one occurs?"
☐ "Can you show me how medications are stored and secured on the units, including controlled drugs?"
☐ "How soon after admission is a full assessment completed, and how are the findings shared with the family?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the plan of correction for the findings in your most recent state inspection?"
☐ "CMS reports 75% total nursing staff turnover here — who on the care team has been with you longest?"
☐ "The ownership record on file lists 23 owning or managing parties — who makes the decisions about staffing levels?"
☐ "Can I visit again unannounced, at a mealtime or on a weekend?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 366379 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)