Eliza at Chagrin Falls

Name: Eliza at Chagrin Falls
Address: 16695 CHILLICOTHE ROAD, Chagrin Falls, OH, 44023, US
Telephone: 4405434221

16695 Chillicothe Road, Chagrin Falls, OH 44023 · Geauga County · 29 certified beds · avg 27 residents/day · certified since Oct 24, 2009 · Medicare only — not Medicaid certified

Certified for Medicare only. Medicare pays for short rehabilitation stays, not for long-term care — and this facility cannot bill Medicaid, which is what most families rely on for a long stay. Ask what a long-term stay here would cost and how it would be paid for. Who pays for nursing home care →

3/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

4.19

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 3/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (14)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Jan 22, 2026	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Jan 22, 2026	E · Potential for harm, repeated	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · from a complaint
Jan 22, 2026	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Jan 22, 2026	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · from a complaint
Jan 22, 2026	D · Potential for harm, one-off	The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication.
Jun 1, 2023	F · Potential for harm, facility-wide	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Jun 1, 2023	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Jun 1, 2023	D · Potential for harm, one-off	The facility did not fully assess residents on time — a complete assessment of health, abilities, and needs is required when a resident is first admitted and at least once every 12 months after that.
Jun 1, 2023	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Jun 1, 2023	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Jun 1, 2023	C · Minimal risk, facility-wide	The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day.
Apr 29, 2021	F · Potential for harm, facility-wide	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Apr 29, 2021	F · Potential for harm, facility-wide	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Apr 29, 2021	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (6 → 5).

Year	Citations	Worst severity that year
2021	3	F
2023	6	F
2026	5	F

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Ohio avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.19	3.45	3.95	top 12% in Ohio; top 33% in the U.S.
Registered Nurse hours	1.06	0.60	0.69	top 5% in Ohio; top 13% in the U.S.
Weekend total nurse staffing	3.61	3.07	3.50	top 14% in Ohio; top 37% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.84	0.42	0.48	top 5% in Ohio; top 10% in the U.S.
Total nursing staff turnover (%)	75.0	48.7	45.8	bottom 3% in Ohio; bottom 3% in the U.S.
RN turnover (%)	55.6	43.9	42.9	bottom 31% in Ohio; bottom 28% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.48, RN 1.13, weekend 3.86. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 2/5 · long-stay residents: 3/5 · short-stay residents: 2/5

Who owns this facility

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
Boyson, Richard	Individual	W-2 Managing Employee	NOT APPLICABLE	12/29/2023
Boyson, Richard	Individual	Corporate Director	NOT APPLICABLE	12/29/2023
Boyson, Richard	Individual	Corporate Officer	NOT APPLICABLE	12/29/2023
Fletcher, Richard	Individual	Corporate Director	NOT APPLICABLE	12/29/2023
Fodor, Alayne	Individual	Corporate Director	NOT APPLICABLE	12/29/2023
Fox, Richard	Individual	Corporate Director	NOT APPLICABLE	12/29/2023
Gray, Michael	Individual	Corporate Director	NOT APPLICABLE	12/29/2023
Gray, Michael	Individual	Corporate Officer	NOT APPLICABLE	12/29/2023
Griveas, Jennifer	Individual	Corporate Officer	NOT APPLICABLE	12/29/2023
Hartney, Margaret	Individual	Corporate Director	NOT APPLICABLE	12/29/2023
Hernandez, Kimberly	Individual	Corporate Officer	NOT APPLICABLE	12/29/2023
Krassen, Glenn	Individual	Corporate Director	NOT APPLICABLE	12/29/2023
Messina, Michele	Individual	Corporate Director	NOT APPLICABLE	12/29/2023
Rogerson, James	Individual	Corporate Director	NOT APPLICABLE	12/29/2023
Scanlon, Patricia	Individual	Corporate Director	NOT APPLICABLE	12/29/2023
Sereda, Sheryl	Individual	Corporate Director	NOT APPLICABLE	12/29/2023
Shields, Kathleen	Individual	Corporate Officer	NOT APPLICABLE	12/29/2023
Shrock, Terrie	Individual	Corporate Director	NOT APPLICABLE	12/29/2023
Stoner, John	Individual	Corporate Director	NOT APPLICABLE	12/29/2023
Tracy, Allen	Individual	Corporate Director	NOT APPLICABLE	12/29/2023

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
"What systems do you use to prevent medication errors, and what happens when one occurs?"
"Can you show me how medications are stored and secured on the units, including controlled drugs?"
"How soon after admission is a full assessment completed, and how are the findings shared with the family?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
The Laurels of Chagrin Falls	2.8 mi	Chagrin Falls, OH	★★★☆☆	3/5
Anna Maria of Aurora	5.3 mi	Aurora, OH	★★★★☆	3/5
Kensington at Anna Maria	5.3 mi	Aurora, OH	★★★★★	5/5
Ohman Family Living at Holly	6.2 mi	Newbury, OH	★★★★★	5/5
Aurora Manor Special Care Cent	7.3 mi	Aurora, OH	★★☆☆☆	2/5	abuse
Canterbury of Twinsburg	7.3 mi	Twinsburg, OH	★★★★☆	3/5
Solon Pointe at Emerald Ridge	7.5 mi	Solon, OH	★★☆☆☆	2/5
Avenue at Aurora	7.5 mi	Aurora, OH	★★★★★	4/5
Gardens of Mayfield Village	8.9 mi	Mayfield Heights, OH	★★☆☆☆	1/5	SFF
Ahc of Landerhaven LLC	8.9 mi	Mayfield Heights, OH	★★★★☆	4/5
Manor of Grande Village	9.3 mi	Twinsburg, OH	★★★☆☆	3/5
Grande Oaks	9.4 mi	Oakwood Village, OH	★★☆☆☆	1/5

Compare this facility with the 3 closest →

All facilities in Chagrin Falls →

Facility data as of CMS processing date 2026-08-01. CCN 366379.

The Care File

Visit checklist — Eliza at Chagrin Falls

16695 Chillicothe Road, Chagrin Falls, OH 44023 · 4405434221

Health inspection rating 3/5 · CMS overall 3/5· Fines (3y): $0

Questions for the administrator:

☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
☐ "What systems do you use to prevent medication errors, and what happens when one occurs?"
☐ "Can you show me how medications are stored and secured on the units, including controlled drugs?"
☐ "How soon after admission is a full assessment completed, and how are the findings shared with the family?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 366379 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)