Elderwood at Lancaster

1818 Como Park Blvd, Lancaster, NY 14086 (opens Google Maps) · Erie County · (716) 683-6165· 96 certified beds · avg 87 residents/day · certified since Jan 1, 1977 · Medicare and Medicaid certified

Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →

Part of chain: ELDERWOOD (17 facilities, chain avg rating 2.5★)

2/5

Health inspection rating (on-site)

inspected Nov 22, 2024

Serious findings on record

Fines, last 3 years

2.94

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

New to these records? How to read an inspection report →

Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 3/5 · how star ratings work →

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.

Inspection findings in the public record

Showing the latest 3 of 16 inspection findings. Open the full record below to read every finding.

Dec 23, 2025D · Potential for more than minimal harm, isolated
The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint F-0600
Dec 23, 2025D · Potential for more than minimal harm, isolated
The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint F-0609
Nov 22, 2024F · Potential for more than minimal harm, widespread
The facility did not have enough nursing staff each day to meet every resident's needs, or did not have a licensed nurse in charge on each shift. Adequate staffing is one of the strongest predictors of good care. · from a complaint F-0725

View all 16 inspection findingsShow only the latest 3 findings

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.

Date	Severity	What the facility was cited for
Dec 23, 2025	D · Potential for more than minimal harm, isolated	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint · F-0600
Dec 23, 2025	D · Potential for more than minimal harm, isolated	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint · F-0609
Nov 22, 2024	F · Potential for more than minimal harm, widespread	The facility did not have enough nursing staff each day to meet every resident's needs, or did not have a licensed nurse in charge on each shift. Adequate staffing is one of the strongest predictors of good care. · from a complaint · F-0725
Nov 22, 2024	F · Potential for more than minimal harm, widespread	The facility did not have a registered nurse on duty at least 8 hours a day, or did not have a registered nurse serving full-time as director of nursing. · F-0727
Nov 22, 2024	F · Potential for more than minimal harm, widespread	The facility did not bring in qualified outside professionals to provide a required service when it didn't have a qualified professional on staff. · F-0840
Nov 22, 2024	D · Potential for more than minimal harm, isolated	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · F-0550
Nov 22, 2024	D · Potential for more than minimal harm, isolated	The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate. · F-0554
Nov 22, 2024	D · Potential for more than minimal harm, isolated	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. · F-0580
Nov 22, 2024	D · Potential for more than minimal harm, isolated	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. · F-0584
Nov 22, 2024	D · Potential for more than minimal harm, isolated	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · F-0677
Nov 22, 2024	D · Potential for more than minimal harm, isolated	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · F-0761
Nov 22, 2024	D · Potential for more than minimal harm, isolated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880
Oct 18, 2024	D · Potential for more than minimal harm, isolated	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · from a complaint · F-0656
Dec 6, 2022	D · Potential for more than minimal harm, isolated	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · F-0686
Dec 20, 2019	D · Potential for more than minimal harm, isolated	The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems. · F-0756
Dec 20, 2019	D · Potential for more than minimal harm, isolated	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits. · F-0758

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (1 → 10).

Citations by recorded inspection yearPublished citation counts, not a quality score · Source: CMS, 2026-08-01

All citationsSerious citations (G–L)

2019

2022

2024

2025

All bars start at zero. Exact values and supporting details remain below.

Year	Citations	Worst severity that year
2019	2	D
2022	1	D
2024	11	F
2025	2	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

How to file a complaint about care →

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

What these staffing numbers mean →

Nurse time, in contextAdjusted hours per resident per day · Source: CMS, 2026-08-01

This facilityNew York averageU.S. average

Total nurse staffing (hours per resident per day)

2.94

3.58

3.95

Registered Nurse hours

0.89

0.68

0.69

Weekend total nurse staffing

2.68

3.13

3.50

All bars start at zero. Exact values and supporting details remain below.

Measure	This facility	New York avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	2.94	3.58	3.95	bottom 22% in New York; bottom 12% in the U.S.
Registered Nurse hours	0.89	0.68	0.69	top 15% in New York; top 21% in the U.S.
Weekend total nurse staffing	2.68	3.13	3.50	bottom 29% in New York; bottom 15% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.79	0.48	0.48	top 12% in New York; top 12% in the U.S.
Total nursing staff turnover (%)	77.2	40.3	45.8	bottom 1% in New York; bottom 3% in the U.S.
RN turnover (%)	65.2	39.8	42.9	bottom 8% in New York; bottom 15% in the U.S.

Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 2.76, RN 0.84, weekend 2.51.Comparing with Medicare Care Compare? Care Compare shows the raw figure (2.76 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 2/5.

Quality measures: assessments & claims

Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5

Costs & payment

Price evidence · separate from quality

No verified facility-specific private-pay price is available in our data for Elderwood at Lancaster. CMS inspection and staffing records do not tell us what this home will charge you.

Calculate a stay from a quote you receive

Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.

Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.

Before you compare prices

Request the room type, effective date and itemized daily rate in writing.
Ask about therapy, medicines, supplies, care-level charges, deposits, refunds and annual increases.
Confirm insurance or Medicaid eligibility and bed availability directly; certification alone does not guarantee either.

Understand who pays for care · How we handle price evidence · Report an incorrect price

Who owns this facility

How to read ownership records →

Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Cole, Warren	Individual	5% or Greater Direct Ownership Interest	50%	10/14/2011
Rubin, Jeffrey	Individual	5% or Greater Direct Ownership Interest	50%	10/14/2011
Cole, Warren	Individual	Operational/Managerial Control	NOT APPLICABLE	10/14/2011
Hauser, Angela	Individual	W-2 Managing Employee	NOT APPLICABLE	06/07/2021
Rubin, Jeffrey	Individual	Operational/Managerial Control	NOT APPLICABLE	10/14/2011

All 5 owning or managing parties CMS has on file are shown — none excluded.

Other facilities in the same chain

CMS lists this facility under the chain Elderwood — 17 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.

Elderwood at Liverpool — Liverpool, NY · overall 2/5
Elderwood at Lockport — Lockport, NY · overall 4/5
Elderwood at North Creek — North Creek, NY · overall 2/5
Elderwood at Ticonderoga — Ticonderoga, NY · overall 2/5
Elderwood at Waverly — Waverly, NY · overall 1/5abuse
Elderwood at Wheatfield — Niagara Falls, NY · overall 2/5
Elderwood at Williamsville — Williamsville, NY · overall 2/5
Elderwood of Lakeside at Brockport — Brockport, NY · overall 4/5

Listed by state, then facility name — not a ranking. Showing 8 of the 16 others, continuing from this facility's own place in that list.

Questions to ask on your visit

Full visit checklist →

Print visit checklist

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
"When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
"What is your nurse and aide staffing ratio on each shift, including nights and weekends?"
"How many hours a day is a registered nurse physically in the building, including weekends?"
"For services you don't staff in-house, which outside professionals do you contract with?"
"Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
"If my family member is able to manage their own medications, would you allow it, and how is that decided?"
"If my family member falls or their condition changes, exactly when and how will I be notified?"

Also worth asking anywhere

"Your weekend nurse staffing is reported below the New York midpoint — how does the weekend schedule differ from a weekday?"
"Can I see the plan of correction for the findings in your most recent state inspection?"
"CMS reports 77% total nursing staff turnover here — who on the care team has been with you longest?"
"Can I visit again unannounced, at a mealtime or on a weekend?"

Nearby facilities (12 closest of 35 within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Greenfield Health & Rehab Center	2.7 mi	Lancaster, NY	★★★★☆	4/5
Elderwood at Cheektowaga	3.1 mi	Cheektowaga, NY	★☆☆☆☆	1/5
Garden Gate Health Care Facility	3.7 mi	Cheektowaga, NY	★★☆☆☆	2/5
Harris Hill Nursing Facility, L L C	4.4 mi	Williamsville, NY	★★★★★	4/5
Williamsville Suburban, L L C	5.6 mi	Williamsville, NY	★☆☆☆☆	1/5
Comprehensive Rehabilitation and Nursing Center at	6.0 mi	Williamsville, NY	★☆☆☆☆	1/5
Seneca Health Care Center	6.2 mi	West Seneca, NY	★★★☆☆	3/5
Brothers of Mercy Nursing & Rehabilitation Center	6.7 mi	Clarence, NY	★★★☆☆	3/5
Canterbury Woods	7.4 mi	Williamsville, NY	★★★☆☆	4/5
Elderwood at Williamsville	7.6 mi	Williamsville, NY	★★☆☆☆	2/5
Terrace View Long Term Care Facility	7.7 mi	Buffalo, NY	★★★☆☆	2/5	abuse
Safire Rehabilitation of Southtowns, L L C	7.7 mi	Buffalo, NY	★★☆☆☆	2/5

Compare this facility with the 3 closest →

Other facilities in the same county

CMS records place this facility in Erie, NY — 33 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.

Ellicott Center for Rehabilitation and Nursing — Buffalo, NY · overall 1/5
Father Baker Manor — Orchard Park, NY · overall 5/5
Fiddlers Green Manor Rehab and Nursing Center — Springville, NY · overall 2/5abuse
Fox Run at Orchard Park — Orchard Park, NY · overall 5/5

Listed by facility name — not a ranking. Homes already in the table above are not repeated here.

All facilities in Lancaster →

Facility data as of CMS processing date 2026-08-01. CCN 335577.

This page is the printable visit checklist. If your browser did not open the print dialog automatically, use File → Print (Ctrl/⌘-P).

The Care File

Visit checklist — Elderwood at Lancaster

1818 Como Park Blvd, Lancaster, NY 14086 · (716) 683-6165

Health inspection rating 2/5 · CMS overall 3/5· Fines (3y): $0

Questions for the administrator:

☐ "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
☐ "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
☐ "What is your nurse and aide staffing ratio on each shift, including nights and weekends?"
☐ "How many hours a day is a registered nurse physically in the building, including weekends?"
☐ "For services you don't staff in-house, which outside professionals do you contract with?"
☐ "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
☐ "If my family member is able to manage their own medications, would you allow it, and how is that decided?"
☐ "If my family member falls or their condition changes, exactly when and how will I be notified?"
☐ "Your weekend nurse staffing is reported below the New York midpoint — how does the weekend schedule differ from a weekday?"
☐ "Can I see the plan of correction for the findings in your most recent state inspection?"
☐ "CMS reports 77% total nursing staff turnover here — who on the care team has been with you longest?"
☐ "Can I visit again unannounced, at a mealtime or on a weekend?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 335577 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)