Elderwood at Lockport
104 Old Niagara Road, Lockport, NY 14094 · Niagara County · 126 certified beds · avg 98 residents/day · certified since Aug 1, 1976
Part of chain: ELDERWOOD (17 facilities, chain avg rating 2.5★)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Actual harm, one-off · Mar 13, 2026 · F-0689 · triggered by a complaint
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Apr 8, 2026 (Deficient, Provider has date of correction)
All citations in the current public record (10)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Mar 13, 2026 | ▲ G · Actual harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| May 2, 2025 | D · Potential for harm, one-off | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. |
| May 2, 2025 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Jun 6, 2023 | E · Potential for harm, repeated | The facility did not have enough nursing staff each day to meet every resident's needs, or did not have a licensed nurse in charge on each shift. Adequate staffing is one of the strongest predictors of good care. |
| Jun 6, 2023 | D · Potential for harm, one-off | The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. |
| Jun 6, 2023 | D · Potential for harm, one-off | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. |
| Jun 6, 2023 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Jun 6, 2023 | B · Minimal risk, repeated | The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day. |
| Jul 30, 2021 | D · Potential for harm, one-off | The facility's menus did not meet residents' nutritional needs, or were not prepared in advance, followed as written, kept up to date, or reviewed by a dietician. |
| Jul 30, 2021 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
Inspection trend by year
Citations from standard inspections decreased between the last two inspection cycles (5 → 2).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2021 | 2 | 0 | D |
| 2023 | 5 | 0 | E |
| 2025 | 2 | 0 | D |
| 2026 | 1 | 1 | G ▲ |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
1 fine totaling $94,185.
| Date | Type | Amount / length |
|---|---|---|
| May 2, 2025 | Fine | $94,185 |
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | New York avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 3.57 | 3.58 | 3.95 | top 41% in New York; bottom 40% in the U.S. |
| Registered Nurse hours | 0.71 | 0.68 | 0.69 | top 31% in New York; top 36% in the U.S. |
| Weekend total nurse staffing | 3.36 | 3.13 | 3.50 | top 30% in New York; top 49% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.63 | 0.48 | 0.48 | top 20% in New York; top 20% in the U.S. |
| Total nursing staff turnover (%) | 51.5 | 40.3 | 45.8 | bottom 23% in New York; bottom 33% in the U.S. |
| RN turnover (%) | 56.3 | 39.8 | 42.9 | bottom 17% in New York; bottom 26% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.54, RN 0.70, weekend 3.33. Staffing rating: 3/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 3/5 · long-stay residents: 3/5 · short-stay residents: 3/5
Who owns this facility
For profit - Limited Liability company
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| 104 Old Niagara Road Operating Holdco, LLC | Organization | 5% or Greater Direct Ownership Interest | 100% | 06/15/2016 |
| Cole, Warren | Individual | 5% or Greater Indirect Ownership Interest | 50% | 06/15/2016 |
| Rubin, Jeffrey | Individual | 5% or Greater Indirect Ownership Interest | 50% | 06/15/2016 |
| Cole, Warren | Individual | Corporate Officer | NOT APPLICABLE | 06/15/2016 |
| Cole, Warren | Individual | Operational/Managerial Control | NOT APPLICABLE | 06/15/2016 |
| Quillard, Philip | Individual | Corporate Officer | NOT APPLICABLE | 06/15/2016 |
| Quillard, Philip | Individual | Operational/Managerial Control | NOT APPLICABLE | 06/15/2016 |
| Rubin, Jeffrey | Individual | Corporate Officer | NOT APPLICABLE | 06/15/2016 |
| Rubin, Jeffrey | Individual | Operational/Managerial Control | NOT APPLICABLE | 06/15/2016 |
| Setlock, Shane | Individual | W-2 Managing Employee | NOT APPLICABLE | 01/18/2021 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "What is your nurse and aide staffing ratio on each shift, including nights and weekends?"
- "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
- "Where do you post your daily staffing numbers, and can I see today's?"
- "Who reviews your menus, and can I see this week's menu and join my family member for a meal?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Lockport Rehab & Health Care Center | 2.3 mi | Lockport, NY | ★★★★☆ | 4/5 | |
| Absolut Center for Nursing and Rehabilitation at G | 4.9 mi | Gasport, NY | ★☆☆☆☆ | 2/5 | |
| Newfane Rehab & Health Care Center | 6.8 mi | Newfane, NY | ★★☆☆☆ | 2/5 | |
| North Gate Health Care Facility | 12.7 mi | North Tonawanda, NY | ★★★★☆ | 4/5 | |
| Beechwood Health Care Center, INC. | 13.3 mi | Getzville, NY | ★★★★★ | 5/5 | |
| Canterbury Woods | 13.4 mi | Williamsville, NY | ★★★☆☆ | 4/5 | |
| Elderwood at Williamsville | 13.5 mi | Williamsville, NY | ★★☆☆☆ | 2/5 | |
| Elderwood at Wheatfield | 13.6 mi | Niagara Falls, NY | ★★☆☆☆ | 2/5 | |
| Medina Memorial Hospital SNF | 14.0 mi | Medina, NY | ★★★★☆ | 5/5 | |
| Degraff Memorial Hospital-Skilled Nursing Facility | 14.7 mi | North Tonawanda, NY | ★★★☆☆ | 3/5 |
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Facility data as of CMS processing date 2026-08-01. CCN 335500.