Brothers of Mercy Nursing & Rehabilitation Center
10570 Bergtold Road, Clarence, NY 14031 · Erie County · 240 certified beds · avg 207 residents/day · certified since Jan 1, 1967
3/5
Health inspection rating (on-site)
0
Serious findings on record
$0
Fines, last 3 years
4.27
Nurse hours/resident/day (adjusted)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 3/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
All citations in the current public record (14)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Jun 5, 2026 | D · Potential for harm, one-off | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint |
| Jun 5, 2026 | D · Potential for harm, one-off | The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint |
| Jan 16, 2026 | F · Potential for harm, facility-wide | The facility was not properly licensed, or did not operate in compliance with federal, state, and local laws, regulations, and accepted professional standards. |
| Jan 16, 2026 | D · Potential for harm, one-off | The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. |
| Jan 16, 2026 | D · Potential for harm, one-off | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. |
| Jan 16, 2026 | D · Potential for harm, one-off | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. |
| Jan 16, 2026 | D · Potential for harm, one-off | The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections. |
| Jan 16, 2026 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Jan 16, 2026 | B · Minimal risk, repeated | The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. · from a complaint |
| Jan 9, 2024 | D · Potential for harm, one-off | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. |
| Jan 9, 2024 | D · Potential for harm, one-off | The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. |
| Jan 9, 2024 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. |
| Jan 9, 2024 | D · Potential for harm, one-off | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. |
| Jan 9, 2024 | B · Minimal risk, repeated | The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. |
Inspection trend by year
Citations from standard inspections increased between the last two inspection cycles (5 → 7).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2024 | 5 | 0 | D |
| 2026 | 9 | 0 | F |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | New York avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 4.27 | 3.58 | 3.95 | top 18% in New York; top 30% in the U.S. |
| Registered Nurse hours | 0.52 | 0.68 | 0.69 | bottom 40% in New York; bottom 41% in the U.S. |
| Weekend total nurse staffing | 3.68 | 3.13 | 3.50 | top 19% in New York; top 34% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.20 | 0.48 | 0.48 | bottom 16% in New York; bottom 13% in the U.S. |
| Total nursing staff turnover (%) | 49.6 | 40.3 | 45.8 | bottom 27% in New York; bottom 38% in the U.S. |
| RN turnover (%) | 32.1 | 39.8 | 42.9 | top 36% in New York; top 33% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.97, RN 0.49, weekend 3.42. Staffing rating: 4/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 4/5 · long-stay residents: 4/5 · short-stay residents: 4/5
Who owns this facility
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Butterfoss, Kirsten | Individual | Managing Control - Governing Body | NOT APPLICABLE | 01/01/2022 |
| Chakkappan, Roopa | Individual | Managing Control - Governing Body | NOT APPLICABLE | 04/01/2025 |
| Eller, Cindy | Individual | Managing Control - Governing Body | NOT APPLICABLE | 04/01/2025 |
| Elmer, Peter | Individual | Corporate Officer | NOT APPLICABLE | 07/01/2017 |
| Elmer, Peter | Individual | Operational/Managerial Control | NOT APPLICABLE | 07/01/2017 |
| Fentner, Thomas | Individual | Managing Control - Governing Body | NOT APPLICABLE | 04/01/2025 |
| Fudyma, John | Individual | Managing Control - Governing Body | NOT APPLICABLE | 04/01/2025 |
| Gugino, Stacey | Individual | Managing Control - Governing Body | NOT APPLICABLE | 09/01/2022 |
| Gugino, Stacey | Individual | Operational/Managerial Control | NOT APPLICABLE | 09/01/2022 |
| Gugino, Stacey | Individual | ADP of the SNF | NOT APPLICABLE | 07/01/2025 |
| Ingham, Jamie | Individual | Operational/Managerial Control | NOT APPLICABLE | 10/21/2024 |
| Ingham, Jamie | Individual | ADP of the SNF | NOT APPLICABLE | 10/21/2024 |
| Lipuma, David | Individual | Managing Control - Governing Body | NOT APPLICABLE | 04/01/2025 |
| Losi, Barbara | Individual | Managing Control - Governing Body | NOT APPLICABLE | 04/01/2025 |
| McDougall, Matthew | Individual | Corporate Officer | NOT APPLICABLE | 04/20/2026 |
| McDougall, Matthew | Individual | Operational/Managerial Control | NOT APPLICABLE | 04/20/2026 |
| McDougall, Matthew | Individual | ADP of the SNF | NOT APPLICABLE | 05/22/2026 |
| McRae, Michael | Individual | Managing Control - Governing Body | NOT APPLICABLE | 04/01/2025 |
| Nasca, David | Individual | Managing Control - Governing Body | NOT APPLICABLE | 04/01/2025 |
| Noe, Michael | Individual | Managing Control - Governing Body | NOT APPLICABLE | 04/01/2025 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
- "If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
- "Can you tell me about this citation and confirm your license and compliance status today?"
- "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
- "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
- "How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Harris Hill Nursing Facility, L L C | 4.7 mi | Williamsville, NY | ★★★★★ | 4/5 | |
| Greenfield Health & Rehab Center | 5.2 mi | Lancaster, NY | ★★★★☆ | 4/5 | |
| Canterbury Woods | 6.7 mi | Williamsville, NY | ★★★☆☆ | 4/5 | |
| Elderwood at Lancaster | 6.7 mi | Lancaster, NY | ★★★☆☆ | 2/5 | |
| Elderwood at Williamsville | 7.2 mi | Williamsville, NY | ★★☆☆☆ | 2/5 | |
| Comprehensive Rehabilitation and Nursing Center at | 7.8 mi | Williamsville, NY | ★☆☆☆☆ | 1/5 | |
| Williamsville Suburban, L L C | 8.1 mi | Williamsville, NY | ★☆☆☆☆ | 1/5 | |
| Elderwood at Cheektowaga | 9.3 mi | Cheektowaga, NY | ★☆☆☆☆ | 1/5 | |
| Beechwood Health Care Center, INC. | 9.4 mi | Getzville, NY | ★★★★★ | 5/5 | |
| Garden Gate Health Care Facility | 10.2 mi | Cheektowaga, NY | ★★☆☆☆ | 2/5 | |
| Elderwood at Amherst | 11.0 mi | Amherst, NY | ★★☆☆☆ | 2/5 | abuse |
| Safire Rehabilitation of Northtowns, L L C | 11.9 mi | Tonawanda, NY | ★☆☆☆☆ | 1/5 |
Compare this facility with the 3 closest →
Facility data as of CMS processing date 2026-08-01. CCN 335112.