Greenfield Health & Rehab Center

Name: Greenfield Health & Rehab Center
Address: 5949 BROADWAY, Lancaster, NY, 14086, US
Telephone: 7166843000

5949 Broadway, Lancaster, NY 14086 · Erie County · 160 certified beds · avg 152 residents/day · certified since Jan 1, 1967

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

5.10

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (12)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Feb 25, 2026	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Aug 8, 2025	D · Potential for harm, one-off	The facility gave residents unnecessary mind-altering (psychotropic) medications, or used drugs in a way that restrained residents by dulling their ability to think, move, or function.
Aug 8, 2025	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.
Aug 8, 2025	D · Potential for harm, one-off	The facility did not safely and appropriately administer IV fluids (fluids given through a vein) for residents who needed them.
Aug 8, 2025	B · Minimal risk, repeated	The facility did not properly inform residents or their representatives about arbitration agreements — contracts that give up the right to sue in court — including their right to refuse to sign.
Dec 18, 2023	D · Potential for harm, one-off	The facility did not keep residents' personal and medical information private and confidential.
Dec 18, 2023	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
Dec 18, 2023	D · Potential for harm, one-off	The facility used physical restraints — devices that limit a resident's movement — when they weren't needed for medical treatment. · from a complaint
Dec 18, 2023	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Dec 18, 2023	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Dec 18, 2023	D · Potential for harm, one-off	The facility did not have a working program to monitor how antibiotics are used. Tracking antibiotic use helps make sure these drugs are given only when needed and remain effective.
May 31, 2022	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (6 → 4).

Year	Citations	Worst severity that year
2022	1	D
2023	6	D
2025	4	D
2026	1	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	New York avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	5.10	3.58	3.95	top 4% in New York; top 12% in the U.S.
Registered Nurse hours	0.62	0.68	0.69	top 42% in New York; top 46% in the U.S.
Weekend total nurse staffing	4.49	3.13	3.50	top 5% in New York; top 12% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.34	0.48	0.48	bottom 47% in New York; bottom 40% in the U.S.
Total nursing staff turnover (%)	48.9	40.3	45.8	bottom 28% in New York; bottom 40% in the U.S.
RN turnover (%)	35.7	39.8	42.9	top 45% in New York; top 39% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.58, RN 0.55, weekend 4.03. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 4/5 · short-stay residents: 3/5

Who owns this facility

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
Akkinepally, Sita	Individual	Operational/Managerial Control	NOT APPLICABLE	01/01/2023
Akkinepally, Sita	Individual	ADP of the SNF	NOT APPLICABLE	01/01/2023
Chizuk, Steven	Individual	Corporate Officer	NOT APPLICABLE	08/30/2021
Chizuk, Steven	Individual	Operational/Managerial Control	NOT APPLICABLE	08/30/2021
Chizuk, Steven	Individual	ADP of the SNF	NOT APPLICABLE	08/31/2021
Ingwersen, Candyce	Individual	Corporate Director	NOT APPLICABLE	11/01/2012
Koenig, Christopher	Individual	Corporate Director	NOT APPLICABLE	05/02/2016
Koenig, Christopher	Individual	Corporate Officer	NOT APPLICABLE	05/02/2016
Koenig, Christopher	Individual	Operational/Managerial Control	NOT APPLICABLE	04/19/2016
Koenig, Christopher	Individual	ADP of the SNF	NOT APPLICABLE	04/19/2016
Lankes, Carol	Individual	Corporate Director	NOT APPLICABLE	07/24/2008
Mertzlufft, Paul	Individual	Corporate Director	NOT APPLICABLE	07/15/2008
Niagara Lutheran Health System, INC.	Organization	ADP of the SNF	NOT APPLICABLE	04/18/1996
Setlock, Shane	Individual	Operational/Managerial Control	NOT APPLICABLE	06/19/2023
Setlock, Shane	Individual	ADP of the SNF	NOT APPLICABLE	06/19/2023

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
"What percentage of your residents are on antipsychotic or sedating medications, and how do you work to reduce that?"
"How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
"Who on your staff manages IV therapy, and what training and monitoring is in place?"
"Is signing an arbitration agreement required for admission, and can we refuse it without affecting my family member's care?"
"How do you protect residents' privacy, both in their medical records and in day-to-day care?"
"Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
"What is your policy on physical restraints, and what alternatives do you try first?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Elderwood at Lancaster	2.7 mi	Lancaster, NY	★★★☆☆	2/5
Harris Hill Nursing Facility, L L C	5.1 mi	Williamsville, NY	★★★★★	4/5
Brothers of Mercy Nursing & Rehabilitation Center	5.2 mi	Clarence, NY	★★★☆☆	3/5
Elderwood at Cheektowaga	5.8 mi	Cheektowaga, NY	★☆☆☆☆	1/5
Garden Gate Health Care Facility	6.4 mi	Cheektowaga, NY	★★☆☆☆	2/5
Williamsville Suburban, L L C	7.5 mi	Williamsville, NY	★☆☆☆☆	1/5
Comprehensive Rehabilitation and Nursing Center at	7.8 mi	Williamsville, NY	★☆☆☆☆	1/5
Canterbury Woods	8.4 mi	Williamsville, NY	★★★☆☆	4/5
Seneca Health Care Center	8.6 mi	West Seneca, NY	★★★☆☆	3/5
Elderwood at Williamsville	8.7 mi	Williamsville, NY	★★☆☆☆	2/5
Absolut Center for Nursing and Rehabilitation at a	8.8 mi	East Aurora, NY	★★★☆☆	3/5
Safire Rehabilitation of Southtowns, L L C	10.1 mi	Buffalo, NY	★★☆☆☆	2/5

Compare this facility with the 3 closest →

All facilities in Lancaster →

Facility data as of CMS processing date 2026-08-01. CCN 335182.

The Care File

Visit checklist — Greenfield Health & Rehab Center

5949 Broadway, Lancaster, NY 14086 · 7166843000

Health inspection rating 4/5 · CMS overall 4/5· Fines (3y): $0

Questions for the administrator:

☐ "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
☐ "What percentage of your residents are on antipsychotic or sedating medications, and how do you work to reduce that?"
☐ "How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
☐ "Who on your staff manages IV therapy, and what training and monitoring is in place?"
☐ "Is signing an arbitration agreement required for admission, and can we refuse it without affecting my family member's care?"
☐ "How do you protect residents' privacy, both in their medical records and in day-to-day care?"
☐ "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
☐ "What is your policy on physical restraints, and what alternatives do you try first?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 335182 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)