Elderwood at Lancaster

Name: Elderwood at Lancaster
Address: 1818 COMO PARK BLVD, Lancaster, NY, 14086, US
Telephone: 7166836165

1818 Como Park Blvd, Lancaster, NY 14086 · Erie County · 96 certified beds · avg 87 residents/day · certified since Jan 1, 1977

Part of chain: ELDERWOOD (17 facilities, chain avg rating 2.5★)

2/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

2.94

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 3/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (16)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Dec 23, 2025	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
Dec 23, 2025	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Nov 22, 2024	F · Potential for harm, facility-wide	The facility did not have enough nursing staff each day to meet every resident's needs, or did not have a licensed nurse in charge on each shift. Adequate staffing is one of the strongest predictors of good care. · from a complaint
Nov 22, 2024	F · Potential for harm, facility-wide	The facility did not have a registered nurse on duty at least 8 hours a day, or did not have a registered nurse serving full-time as director of nursing.
Nov 22, 2024	F · Potential for harm, facility-wide	The facility did not bring in qualified outside professionals to provide a required service when it didn't have a qualified professional on staff.
Nov 22, 2024	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Nov 22, 2024	D · Potential for harm, one-off	The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate.
Nov 22, 2024	D · Potential for harm, one-off	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away.
Nov 22, 2024	D · Potential for harm, one-off	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
Nov 22, 2024	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Nov 22, 2024	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Nov 22, 2024	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Oct 18, 2024	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · from a complaint
Dec 6, 2022	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Dec 20, 2019	D · Potential for harm, one-off	The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems.
Dec 20, 2019	D · Potential for harm, one-off	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits.

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (1 → 10).

Year	Citations	Worst severity that year
2019	2	D
2022	1	D
2024	11	F
2025	2	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	New York avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	2.94	3.58	3.95	bottom 22% in New York; bottom 12% in the U.S.
Registered Nurse hours	0.89	0.68	0.69	top 15% in New York; top 21% in the U.S.
Weekend total nurse staffing	2.68	3.13	3.50	bottom 29% in New York; bottom 15% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.79	0.48	0.48	top 12% in New York; top 12% in the U.S.
Total nursing staff turnover (%)	77.2	40.3	45.8	bottom 1% in New York; bottom 3% in the U.S.
RN turnover (%)	65.2	39.8	42.9	bottom 8% in New York; bottom 15% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 2.76, RN 0.84, weekend 2.51. Staffing rating: 2/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Cole, Warren	Individual	5% or Greater Direct Ownership Interest	50%	10/14/2011
Rubin, Jeffrey	Individual	5% or Greater Direct Ownership Interest	50%	10/14/2011
Cole, Warren	Individual	Operational/Managerial Control	NOT APPLICABLE	10/14/2011
Hauser, Angela	Individual	W-2 Managing Employee	NOT APPLICABLE	06/07/2021
Rubin, Jeffrey	Individual	Operational/Managerial Control	NOT APPLICABLE	10/14/2011

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
"When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
"What is your nurse and aide staffing ratio on each shift, including nights and weekends?"
"How many hours a day is a registered nurse physically in the building, including weekends?"
"For services you don't staff in-house, which outside professionals do you contract with?"
"Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
"If my family member is able to manage their own medications, would you allow it, and how is that decided?"
"If my family member falls or their condition changes, exactly when and how will I be notified?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Greenfield Health & Rehab Center	2.7 mi	Lancaster, NY	★★★★☆	4/5
Elderwood at Cheektowaga	3.1 mi	Cheektowaga, NY	★☆☆☆☆	1/5
Garden Gate Health Care Facility	3.7 mi	Cheektowaga, NY	★★☆☆☆	2/5
Harris Hill Nursing Facility, L L C	4.4 mi	Williamsville, NY	★★★★★	4/5
Williamsville Suburban, L L C	5.6 mi	Williamsville, NY	★☆☆☆☆	1/5
Comprehensive Rehabilitation and Nursing Center at	6.0 mi	Williamsville, NY	★☆☆☆☆	1/5
Seneca Health Care Center	6.2 mi	West Seneca, NY	★★★☆☆	3/5
Brothers of Mercy Nursing & Rehabilitation Center	6.7 mi	Clarence, NY	★★★☆☆	3/5
Canterbury Woods	7.4 mi	Williamsville, NY	★★★☆☆	4/5
Elderwood at Williamsville	7.6 mi	Williamsville, NY	★★☆☆☆	2/5
Terrace View Long Term Care Facility	7.7 mi	Buffalo, NY	★★★☆☆	2/5	abuse
Safire Rehabilitation of Southtowns, L L C	7.7 mi	Buffalo, NY	★★☆☆☆	2/5

Compare this facility with the 3 closest →

All facilities in Lancaster →

Facility data as of CMS processing date 2026-08-01. CCN 335577.

The Care File

Visit checklist — Elderwood at Lancaster

1818 Como Park Blvd, Lancaster, NY 14086 · 7166836165

Health inspection rating 2/5 · CMS overall 3/5· Fines (3y): $0

Questions for the administrator:

☐ "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
☐ "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
☐ "What is your nurse and aide staffing ratio on each shift, including nights and weekends?"
☐ "How many hours a day is a registered nurse physically in the building, including weekends?"
☐ "For services you don't staff in-house, which outside professionals do you contract with?"
☐ "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
☐ "If my family member is able to manage their own medications, would you allow it, and how is that decided?"
☐ "If my family member falls or their condition changes, exactly when and how will I be notified?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 335577 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)