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Dolphin Pointe Health Care Center
5355 Dolphin Point Blvd, Jacksonville, FL 32211 (opens Google Maps) · Duval County · (937) 434-8820· 146 certified beds · avg 134 residents/day · certified since Mar 31, 2020 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
3/5
Health inspection rating (on-site)
inspected Jan 30, 2026
0
Serious findings on record
$0
Fines, last 3 years
4.77
Nurse hours/resident/day (adjusted)
Every record stays on this page.
What health inspectors found (on-site government inspections — the most independent evidence available)
New to these records? How to read an inspection report →
Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 3/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
Inspection findings in the public record
Showing the latest 3 of 19 inspection findings. Open the full record below to read every finding.
The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. F-0812
The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. F-0677
The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate. F-0554
View all 19 inspection findingsShow only the latest 3 findings
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Jan 30, 2026 | F · Potential for more than minimal harm, widespread | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| Jan 30, 2026 | E · Potential for more than minimal harm, pattern | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · F-0677 |
| Jan 30, 2026 | D · Potential for more than minimal harm, isolated | The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate. · F-0554 |
| Jan 30, 2026 | D · Potential for more than minimal harm, isolated | The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection. · F-0607 |
| Jan 30, 2026 | D · Potential for more than minimal harm, isolated | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · F-0842 |
| Feb 15, 2024 | F · Potential for more than minimal harm, widespread | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| Feb 15, 2024 | D · Potential for more than minimal harm, isolated | The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly. · F-0585 |
| Feb 15, 2024 | D · Potential for more than minimal harm, isolated | The facility did not coordinate resident assessments with the state's pre-admission screening program for mental illness and intellectual disabilities, or failed to refer residents for the special services they need. · F-0644 |
| Feb 15, 2024 | D · Potential for more than minimal harm, isolated | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · F-0684 |
| Feb 15, 2024 | D · Potential for more than minimal harm, isolated | The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · F-0686 |
| Feb 15, 2024 | D · Potential for more than minimal harm, isolated | The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. · F-0695 |
| Feb 15, 2024 | D · Potential for more than minimal harm, isolated | The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time. · F-0759 |
| Feb 15, 2024 | D · Potential for more than minimal harm, isolated | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · F-0761 |
| Feb 15, 2024 | D · Potential for more than minimal harm, isolated | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · F-0842 |
| Mar 24, 2022 | F · Potential for more than minimal harm, widespread | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| Mar 24, 2022 | F · Potential for more than minimal harm, widespread | The facility did not conduct and document a facility-wide assessment of what staff, supplies, and resources it needs to care for its residents properly — during everyday operations, nights, weekends, and emergencies. · F-0838 |
| Mar 24, 2022 | D · Potential for more than minimal harm, isolated | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · F-0684 |
| Mar 24, 2022 | D · Potential for more than minimal harm, isolated | The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits. · F-0758 |
| Mar 24, 2022 | D · Potential for more than minimal harm, isolated | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · F-0842 |
Inspection trend by year
Citations from standard inspections decreased between the last two inspection cycles (9 → 5).
All citationsSerious citations (G–L)
2022
All citations: 5
Serious citations (G–L): 0
2024
All citations: 9
Serious citations (G–L): 0
2026
All citations: 5
Serious citations (G–L): 0
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2022 | 5 | 0 | F |
| 2024 | 9 | 0 | F |
| 2026 | 5 | 0 | F |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
Nurse staffing (from payroll records, adjusted for how much care residents need)
What these staffing numbers mean →
This facilityFlorida averageU.S. average
Total nurse staffing (hours per resident per day)
This facility: 4.77
Florida average: 4.03
U.S. average: 3.95
Registered Nurse hours
This facility: 0.49
Florida average: 0.76
U.S. average: 0.69
Weekend total nurse staffing
This facility: 4.14
Florida average: 3.68
U.S. average: 3.50
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | Florida avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 4.77 | 4.03 | 3.95 | top 11% in Florida; top 17% in the U.S. |
| Registered Nurse hours | 0.49 | 0.76 | 0.69 | bottom 21% in Florida; bottom 36% in the U.S. |
| Weekend total nurse staffing | 4.14 | 3.68 | 3.50 | top 14% in Florida; top 19% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.32 | 0.53 | 0.48 | bottom 26% in Florida; bottom 37% in the U.S. |
| Total nursing staff turnover (%) | 55.8 | 41.4 | 45.8 | bottom 16% in Florida; bottom 23% in the U.S. |
| RN turnover (%) | 55.6 | 46.0 | 42.9 | bottom 31% in Florida; bottom 28% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.09, RN 0.42, weekend 3.54.Comparing with Medicare Care Compare? Care Compare shows the raw figure (4.09 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 3/5.
Quality measures: assessments & claims
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 3/5 · long-stay residents: 4/5 · short-stay residents: 3/5
Costs & payment
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Dolphin Pointe Health Care Center. CMS inspection and staffing records do not tell us what this home will charge you.
Calculate a stay from a quote you receive
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Before you compare prices
- Request the room type, effective date and itemized daily rate in writing.
- Ask about therapy, medicines, supplies, care-level charges, deposits, refunds and annual increases.
- Confirm insurance or Medicaid eligibility and bed availability directly; certification alone does not guarantee either.
Understand who pays for care · How we handle price evidence · Report an incorrect price
Who owns this facility
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
For profit - Limited Liability company
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Cleveland, Jeffrey | Individual | 5% or Greater Indirect Ownership Interest | 20% | 07/15/2016 |
| Dolphin Pointe Medical Investors, LLC I | Organization | 5% or Greater Direct Ownership Interest | 20% | 07/15/2016 |
| Dolphin Pointe Medical Investors, LLC II | Organization | 5% or Greater Direct Ownership Interest | 20% | 07/15/2016 |
| Dolphin Pointe Medical Investors, LLC III | Organization | 5% or Greater Direct Ownership Interest | 20% | 07/15/2016 |
| Fraser, Geoffrey | Individual | 5% or Greater Indirect Ownership Interest | 20% | 07/15/2016 |
| Nelson, Sean | Individual | 5% or Greater Indirect Ownership Interest | 20% | 07/15/2016 |
| Olt II, INC | Organization | 5% or Greater Direct Ownership Interest | 40% | 07/15/2016 |
| Fifth Third Bank | Organization | 5% or Greater Mortgage Interest | NOT APPLICABLE | 02/24/2017 |
| Fraser, Geoffrey | Individual | Corporate Director | NOT APPLICABLE | 07/15/2016 |
| Fraser, Geoffrey | Individual | Corporate Officer | NOT APPLICABLE | 07/15/2016 |
| Fraser, Geoffrey | Individual | Operational/Managerial Control | NOT APPLICABLE | 07/16/2016 |
| Kallen, Jason | Individual | ADP of the SNF | NOT APPLICABLE | 12/04/2025 |
| Nelson, Denise | Individual | Corporate Director | NOT APPLICABLE | 07/15/2016 |
| Nelson, Denise | Individual | Corporate Officer | NOT APPLICABLE | 07/15/2016 |
All 14 owning or managing parties CMS has on file are shown — none excluded.
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
- "If my family member is able to manage their own medications, would you allow it, and how is that decided?"
- "What specific steps do you take to prevent abuse and neglect, and how are staff trained on them?"
- "How do you keep residents' medical records accurate, complete, and secure?"
- "Walk me through what happens when a resident or family files a grievance — who responds and how fast?"
- "How do you identify and arrange specialized services for residents with mental health conditions or disabilities?"
- "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
Also worth asking anywhere
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the plan of correction for the findings in your most recent state inspection?"
- "CMS reports 56% total nursing staff turnover here — who on the care team has been with you longest?"
- "The ownership record on file lists 14 owning or managing parties — who makes the decisions about staffing levels?"
- "Can I visit again unannounced, at a mealtime or on a weekend?"
Nearby facilities (12 closest of 44 within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| First Coast Health and Rehabilitation Center | 0.6 mi | Jacksonville, FL | ★★★★☆ | 4/5 | |
| Fountains Rehabilitation at Mill Cove | 2.3 mi | Jacksonville, FL | ★★★☆☆ | 3/5 | |
| University Crossing | 2.8 mi | Jacksonville, FL | ★★★★☆ | 4/5 | |
| Vivo Healthcare University | 3.1 mi | Jacksonville, FL | ★★★★☆ | 3/5 | |
| Riverwood Center | 3.9 mi | Jacksonville, FL | ★★☆☆☆ | 2/5 | |
| Fleet Landing | 4.1 mi | Atlantic Beach, FL | ★★★★★ | 5/5 | |
| North Bank Center for Rehabilitation and Healing | 4.3 mi | Jacksonville, FL | ★★★★★ | 4/5 | |
| Palm Garden of Jacksonville | 4.7 mi | Jacksonville, FL | ★★★☆☆ | 3/5 | |
| Aviata at Jacksonville | 5.0 mi | Jacksonville, FL | ★★★☆☆ | 3/5 | |
| Shands Jacksonville Medical Center | 5.1 mi | Jacksonville, FL | ★★★★★ | 5/5 | |
| Woodland Grove Healthcare & Rehabilitation Center | 5.3 mi | Jacksonville, FL | ★★★★★ | 5/5 | |
| Vivo Healthcare Taylor | 5.5 mi | Jacksonville, FL | ★★★★★ | 5/5 |
Compare this facility with the 3 closest →
Other facilities in the same county
CMS records place this facility in Duval, FL — 34 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.
- Fouraker Hills Rehab and Nursing Center — Jacksonville, FL · overall 3/5
- Jacksonville Nursing and Rehab Center — Jacksonville, FL · overall 5/5
- Jacksonville Rehabilitation and Nursing — Jacksonville, FL · overall 2/5
- Lakeside Center for Rehabilitation and Healing — Jacksonville, FL · overall 4/5
- Lanier Rehabilitation Center — Jacksonville, FL · overall 3/5
Listed by facility name — not a ranking. Homes already in the table above are not repeated here.
Facility data as of CMS processing date 2026-08-01. CCN 106135.
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