Fountains Rehabilitation at Mill Cove

Name: Fountains Rehabilitation at Mill Cove
Address: 9960 ATRIUM WAY, Jacksonville, FL, 32225, US
Telephone: 9047244001

9960 Atrium Way, Jacksonville, FL 32225 · Duval County · 84 certified beds · avg 83 residents/day · certified since Sep 13, 1996

3/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.90

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 3/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (15)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Feb 12, 2026	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Feb 12, 2026	E · Potential for harm, repeated	The facility did not give residents proper notice about what Medicare or Medicaid covers, or about charges the resident might owe for services that aren't covered.
Feb 12, 2026	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Feb 12, 2026	D · Potential for harm, one-off	The facility required residents to give up Medicare or Medicaid benefits or pay privately as a condition of moving in, or failed to tell residents which types of care it does not provide. Both practices are against the rules.
Feb 12, 2026	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Feb 12, 2026	D · Potential for harm, one-off	The facility did not help a resident get vision and hearing services — such as eye exams, glasses, hearing tests, or hearing aids.
Feb 12, 2026	D · Potential for harm, one-off	The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day.
Feb 12, 2026	D · Potential for harm, one-off	The facility did not keep all essential equipment working safely — things like heating and cooling systems, kitchen equipment, and medical devices.
Apr 11, 2024	D · Potential for harm, one-off	The facility did not properly complete the required screening (called PASARR) that identifies whether a person entering a nursing home has a mental illness or intellectual disability and needs specialized services.
Apr 11, 2024	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Apr 28, 2022	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Apr 28, 2022	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Apr 28, 2022	D · Potential for harm, one-off	The facility used feeding tubes without a valid medical reason or the resident's agreement, or did not provide proper care to residents who have feeding tubes.
Apr 28, 2022	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Apr 28, 2022	D · Potential for harm, one-off	The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time.

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (2 → 8).

Year	Citations	Worst severity that year
2022	5	D
2024	2	D
2026	8	F

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Florida avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.90	4.03	3.95	top 48% in Florida; top 44% in the U.S.
Registered Nurse hours	0.66	0.76	0.69	bottom 48% in Florida; top 41% in the U.S.
Weekend total nurse staffing	3.47	3.68	3.50	bottom 42% in Florida; top 44% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.46	0.53	0.48	top 49% in Florida; top 39% in the U.S.
Total nursing staff turnover (%)	41.6	41.4	45.8	top 49% in Florida; top 41% in the U.S.
RN turnover (%)	38.5	46.0	42.9	top 35% in Florida; top 44% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.74, RN 0.63, weekend 3.33. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 5/5 · short-stay residents: 3/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
Atrium Master Holdings LLC	Organization	5% or Greater Indirect Ownership Interest	—	06/16/2020
Atrium SNF Holdings LLC	Organization	5% or Greater Direct Ownership Interest	100%	06/16/2020
BHP Services	Organization	5% or Greater Indirect Ownership Interest	—	06/16/2020
Sofia, Lisa	Individual	Corporate Officer	NOT APPLICABLE	09/01/2020
Wierzba, Kyle	Individual	W-2 Managing Employee	NOT APPLICABLE	09/01/2020

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"Before any service that isn't covered by Medicare or Medicaid, how will you notify us and get our agreement?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"Do you accept Medicaid from day one, and will you put in writing that no private payment is required as a condition of admission?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"How do you arrange eye and hearing care for residents, including appointments and equipment like glasses or hearing aids?"
"Where do you post your daily staffing numbers, and can I see today's?"
"How do you inspect and maintain essential equipment, and how quickly are repairs made?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
First Coast Health and Rehabilitation Center	2.2 mi	Jacksonville, FL	★★★★☆	4/5
Fleet Landing	2.2 mi	Atlantic Beach, FL	★★★★★	5/5
Dolphin Pointe Health Care Center	2.3 mi	Jacksonville, FL	★★★☆☆	3/5
University Crossing	4.3 mi	Jacksonville, FL	★★★★☆	4/5
Vivo Healthcare University	4.6 mi	Jacksonville, FL	★★★★☆	3/5
Riverwood Center	4.9 mi	Jacksonville, FL	★★☆☆☆	2/5
Aviata at Jacksonville	5.8 mi	Jacksonville, FL	★★★☆☆	3/5
Regents Park of Jacksonville	5.9 mi	Jacksonville, FL	★★★★☆	4/5
Palm Garden of Jacksonville	6.0 mi	Jacksonville, FL	★★★☆☆	3/5
Woodland Grove Healthcare & Rehabilitation Center	6.0 mi	Jacksonville, FL	★★★★★	5/5
North Bank Center for Rehabilitation and Healing	6.6 mi	Jacksonville, FL	★★★★★	4/5
Life Care Center of Jacksonville	6.6 mi	Jacksonville, FL	★★★★★	5/5

Compare this facility with the 3 closest →

All facilities in Jacksonville →

Facility data as of CMS processing date 2026-08-01. CCN 105927.

The Care File

Visit checklist — Fountains Rehabilitation at Mill Cove

9960 Atrium Way, Jacksonville, FL 32225 · 9047244001

Health inspection rating 3/5 · CMS overall 3/5· Fines (3y): $0

Questions for the administrator:

☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "Before any service that isn't covered by Medicare or Medicaid, how will you notify us and get our agreement?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "Do you accept Medicaid from day one, and will you put in writing that no private payment is required as a condition of admission?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "How do you arrange eye and hearing care for residents, including appointments and equipment like glasses or hearing aids?"
☐ "Where do you post your daily staffing numbers, and can I see today's?"
☐ "How do you inspect and maintain essential equipment, and how quickly are repairs made?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 105927 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)